Management- Chapter 18 Flashcards

1
Q

Team

A

A unit of two or more people who interact and coordinate their work to accomplish a goal for which they are committed and hold themselves mutually accountable.

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2
Q

Free Rider

A

A person who benefits from team membership but does not make a proportionate contribution to the team’s work.

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3
Q

Formal Teams

A

Created by organizations as part of the formal organization structure.

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4
Q

Vertical Team

A

Composed of a manager and his or her subordinates in the formal chain of command.

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5
Q

Horizontal Team

A

Made up of employees from about the same hierarchical level but from different areas of expertise.

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6
Q

Committee

A

A long-lasting, sometimes permanent team created as part of the formal organization structure to deal with tasks that occur regularly.

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7
Q

Special-Purchase Teams

A

Teams created outside the formal structure to undertake a project of special importance, such as developing a new product.

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8
Q

Self-Directed Team

A

Consists of multitasking employees who rotate jobs to produce an entire product or service, often led by an elected team member.

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9
Q

Virtual Team

A

A team made up of members who are geographically or organizationally dispersed, rarely meet face-to-face, and interact to accomplish their work primarily using advanced information and telecommunications technologies.

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10
Q

Global Team

A

Made up of employees who come from different countries who activities span multiple countries.

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11
Q

Task Specialist Role

A

A team roles in which an individual devotes personal time and energy to helping the team accomplish its activities and reach its goal.

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12
Q

Socioemotional Role

A

A team roles in which an individual provides support for team members’ emotional needs and helps strengthen social unity.

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13
Q

Forming

A

Stage of team development is a period of orientation and getting acquainted

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14
Q

Storming

A

The stage of team development in which individual personalities and roles, along with resulting conflicts.

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15
Q

Norming

A

Refers to the stage of development in which conflicts are resolved and team harmony and unity emerge.

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16
Q

Performing

A

The stage in which members focus on problems solving and accomplishing the team’s assigned task.

17
Q

Adjourning

A

The stage during which members of temporary teams prepare for the team’s disbandment.

18
Q

Team Cohesiveness

A

Refers tot he extent to which team members are attracted to the team and motivated to remain a part of it.

19
Q

Team Norm

A

An informal standard of conduct that is shared by team members and guides their behavior.

20
Q

Conflict

A

Refers to antagonistic interaction in whcih one party attempts to block the interactions or goals of another.

21
Q

Task Conflict

A

Conflict that results from disagreements about the goals to be achieved or the content of the tasks to be preformed.

22
Q

Relationship Conflict

A

Results form interpersonal incompatibility that creates tension and personal animosity among people.

23
Q

Superordinate Goal

A

A larger objective that cannot be obtained by a single individual, is one way team leaders can resolve conflicts.

24
Q

Meditation

A

The process of using a third party to settle a dispute.

25
Q

Negotiation

A

A conflict management strategy whereby people engage in give-and-take discussions and consider various alternatives to reach a joint decision that is acceptable to boh parties.

26
Q

Integrative Negotiation

A

A collaborative approach that is based on a win-win assumption, whereby the parties want to come up with a creative solution that benefits both sides of the conflict.

27
Q

Distributive Negotiation

A

A competitive and adversarial approach in which each party strives to get as much as it can, usually at the expense of the other party.

28
Q

Social Facilitation

A

The tendency for the presence of other people to influence an individual’s motivation and performance.