Management of people

Question 1

Explain the McGregor theory X style of management

Answer 1

-Authoritarian style of management

Belief that workers:
-Dislike their work, little motivation
-Avoid responsibility and need constant direction
-Need to be micromanaged
-Need rewards or punishments to complete tasks

Question 2

Explain the McGregor theory Y style of management

Answer 2

-Participative management style

Belief that workers:
-Take pride in their work
-Work on their own initiative
-Responsible for their own work
-Are motivated, need little direction
-Seek responsibility, find meaning in their work

Question 3

What are the 3 big motivational factors for people?

Answer 3

-Task needs

-Individual needs

-Team needs

Question 4

What are hygiene factors?

Answer 4

-Basic needs
-Cause dissatisfaction if they’re not met
-Don’t tend to motivate or inspire people

Question 5

What are Motivators?

Answer 5

-Provide long lasting satisfaction

Question 6

Explain Abraham Maslow’s Hierarchy of Needs

Answer 6

Question 7

Which of these are motivators and why? (the rest are hygiene factors):

-Company policy
-Salary
-Achievement
-Responsibility
-Job security
-Recognition
-Status
-Personal life
-Working conditions
-Job interest

Answer 7

-Achievement (often its own reward, reinforced by a leader)

-Responsibility/development (some people thrive when given more responsibilities)

-Recognition (“pat on the back” to all members of the team, increasing motivation)

-Job interest/satisfaction (have variety rather than repetition to keep workers engaged)

Question 7

Explain the Dr. Ouchi theory Z style of management

Answer 7

-Increased employee loyalty due to interest in their well-being (low employee turnover)

Belief that workers:
-Want happy and intimate working relationships
-Are disciplined and hard-working
-Value: culture, tradition, family and social institutions
-Involved with decisions
-Need to be supported by the company

Question 8

What are the 3 management styles?

Answer 8

-Task management style (leader initiates, organises and defines work activities)

-Interpersonal style (leader builds morale, relationships, satisfaction and commitment in the organisation)

-Group decision making style (leader encourages participation/democratic approach)