Management Skills 2: motivating

Question 1

Motivation

Answer 1

Is a willingness to do something e.g work or exercise

Question 2

Maslows Hierarchy of needs

Answer 2

1. Physiological needs
2. Safety: Need to feel safe and secure.
3. Social: Need for friendship and love.
4. Esteem: Need for status and respect.
5. Self Actualisation: Need to achieve ones full potential and be the best one can be.

Question 3

Theory X

Answer 3

Theory X managers believe employees:
1. dislike work
2. are motivated by money

Question 4

Theory Y

Answer 4

Theory Y managers believe employees:
1. like work and are willing to work hard
2. Are ambitious

Question 5

The importance of Motivation

Answer 5

1. improved Productivity: Employees are more productive when motivated
2. Less staff turnover: Employees remain in the business longer.
3. Less absenteeism: Motivated employees are absent from work less often.
4. Better business reputation: High motivation among staff improves the business
   reputation.
5. Less Industrial Action: Employees are less likely to take industrial action.