Managers and Communication Flashcards
(26 cards)
It is the transfer and understanding of meaning.
Communication
Communication between two or more people.
Interpersonal communication
All the patterns, networks, and systems of communication within an organization.
Organizational communication
A purpose to be conveyed.
Message
Converting a message into symbols.
Encoding
The medium a message travels along.
Channel
Re-translating a sender’s message.
Decoding
The seven elements involved in transferring meaning from one person to another.
Communication process
Any disturbances that interfere with the transmission receipt or feedback of a message.
Noise
Communication transmitted without words.
Nonverbal communication
Gestures, facial configurations, and other body movements that convey meaning.
Body Language
An emphasis given to words or phrases that convey meaning.
Verbal intonation
The deliberate manipulation of information to make it appear more favorable to the receiver.
Filtering
When information exceeds our processing capacity.
Information overload
Specialized terminology or technical language that members of a group use to communicate among themselves.
Jargon
Listening for full meaning without making premature judgments or interpretations.
Active listening
Communication that takes place within prescribed organizational work arrangements.
Formal communication
Communication that is not defined by the organization’s structural hierarchy.
Informal communication
Communication that flows downward from a manager to employees.
Downward communication
Communication that flow upward from employees to managers.
Upward communication
Communication that takes place among any employees on the same organizational level.
Lateral communication
Communication that cuts across work areas and organizational levels.
Diagonal communication
The variety of patterns of vertical and horizontal flows of organizational communication.
Communication networks
The informal organizational communication network.
Grapevine
