Flashcards in Managers and Management Chapter 1 Deck (15):
What is management?
Management is in the pursuit of organisational goals. They need to efficiently and effectively integrate the work of people through panning, leading organising and controlling the organisations resources.
What is the difference between efficient and effective?
Efficiency = Using resources wisely and cost effectively. (The means).
Effective = Achieving results. Making the right decisions and successfully carrying them out so that they achieve the organisation's goals. (The ends).
What are the four principal functions of managers?
Set goals and organise how to achieve them
You arrange tasks, people and other resources to accomplish the work.
You motivate, direct and otherwise influence people to work hard to achieve the organisations goals.
You monitor performance, compare it with your goals. and take corrective action as needed.
(Can be a quite a controversial part of management)
What are the different levels of management?
What do they entail?
Different hierarchies of people who all perform different functions.
1. Top managers - make longer term decisions about overall direction. Establish objectives and policies.
2. Middle managers - Implement those plans and policies outlined for them, as well as supervise and co-ordinate the people below them.
3. First-line mangers - Make short term operating decisions directing the daily tasks of the non - managerial personnel.
4. Non-managerial personnel - Assigned to perform day to day tasks in a specific business function.
What is the difference between a functional manger and a general manager?
Functional manager = responsible for just one organisational activity.
General manger = responsible for several organisational activities.
What are the three types of organisations?
A) For-profit - for making money
B) Non-profit - for offering services
E.g. Macquarie University
C) Mutual - benefit - for aiding members and advance their interest.
E.g. labour union, trade association, political party
What are Mintzberg's findings on mangers?
- They rely more on verbal communication than written communication
- They work long hours at an intense pace
- Their workload is characterised by fragmentation, brevity and variety
How many types of managerial roles are there? What are they?
3 types of roles;
1. Interpersonal - interact with people inside and outside their work groups
E.g. figurehead, leader, liaison
2. Informational - receiving and communicating accurate information is important in making decisions.
E.g. Monitor, disseminator, spokesperson
3. Decisional - Where they use information to make decisions, solve problems and take advantage of opportunities.
E.g. Entrepreneur, Disturbance handler, resource allocator, negotiator
What principle skills to managers need? Explain them.
Technical skill - the job specific knowledge need to perform well in a specialised field.
(Front line mangers)
Conceptual skill - an ability to think analytically, to visualise and organisation as a whole and understand how the parts work together.
Human skill - the ability to work well in cooperation with other people to get things done.
How many hallmarks of good managers are there?
What are they?
1. Gives challenging work to do.
2. Creates space for employees to demonstrate their capacity to do a good job.
3. Provides support when needed in ways that offer feedback without interfering in the work they have asked others to do.
4. Gives recognition and praise when a piece of work is done well.
5. Is not afraid to make tough decisions.