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Flashcards in Managers and Management Chapter 1 Deck (15):

What is management?

Management is in the pursuit of organisational goals. They need to efficiently and effectively integrate the work of people through panning, leading organising and controlling the organisations resources.


What is the difference between efficient and effective?

Efficiency = Using resources wisely and cost effectively. (The means).

Effective = Achieving results. Making the right decisions and successfully carrying them out so that they achieve the organisation's goals. (The ends).


What are the four principal functions of managers?



Define: Planning

Set goals and organise how to achieve them


Define: Organising

You arrange tasks, people and other resources to accomplish the work.


Define: Leading

You motivate, direct and otherwise influence people to work hard to achieve the organisations goals.


Define: Controlling

You monitor performance, compare it with your goals. and take corrective action as needed.
(Can be a quite a controversial part of management)


What are the different levels of management?

What do they entail?

Pyramid structure;
Different hierarchies of people who all perform different functions.

1. Top managers - make longer term decisions about overall direction. Establish objectives and policies.

2. Middle managers - Implement those plans and policies outlined for them, as well as supervise and co-ordinate the people below them.

3. First-line mangers - Make short term operating decisions directing the daily tasks of the non - managerial personnel.

4. Non-managerial personnel - Assigned to perform day to day tasks in a specific business function.


What is the difference between a functional manger and a general manager?

Functional manager = responsible for just one organisational activity.

General manger = responsible for several organisational activities.


What are the three types of organisations?

A) For-profit - for making money
E.g. Cannon

B) Non-profit - for offering services
E.g. Macquarie University

C) Mutual - benefit - for aiding members and advance their interest.
E.g. labour union, trade association, political party


What are Mintzberg's findings on mangers?

- They rely more on verbal communication than written communication
- They work long hours at an intense pace
- Their workload is characterised by fragmentation, brevity and variety


How many types of managerial roles are there? What are they?

3 types of roles;

1. Interpersonal - interact with people inside and outside their work groups
E.g. figurehead, leader, liaison

2. Informational - receiving and communicating accurate information is important in making decisions.
E.g. Monitor, disseminator, spokesperson

3. Decisional - Where they use information to make decisions, solve problems and take advantage of opportunities.
E.g. Entrepreneur, Disturbance handler, resource allocator, negotiator


What principle skills to managers need? Explain them.

Technical skill - the job specific knowledge need to perform well in a specialised field.
(Front line mangers)

Conceptual skill - an ability to think analytically, to visualise and organisation as a whole and understand how the parts work together.
(Middle/top managers)

Human skill - the ability to work well in cooperation with other people to get things done.
(All managers)


How many hallmarks of good managers are there?

What are they?

1. Gives challenging work to do.
2. Creates space for employees to demonstrate their capacity to do a good job.
3. Provides support when needed in ways that offer feedback without interfering in the work they have asked others to do.
4. Gives recognition and praise when a piece of work is done well.
5. Is not afraid to make tough decisions.


What are the main challenges managers face? How many are there?

Briefly explain them.

Competitive Advantage
- to produce goods or services more efficinetly than competitors do, thereby outperforming them.

- In coming years the workforce will be a different mix of women, immigrants and older people from the general population in the workforce.

- The world is becoming more liberalised for trade and investment. Giving companies greater choice where to set up, manufacture, distribute etc.

Information Technology
- We no have far ranging e-management and e-communication. Can accelerate our decision making, conflict and stress. Change structure, jobs, goal setting and knowledge management.

Ethical standards
- Critical and an important part of doing business.

- Development that meets the needs of the present without compromising the ability of future generations to meet their own needs.

Personal Happiness and life goals
- Truly enjoying your role as a mangers by mentoring to help others grow and thrive.