Managing

Question 0

What are the 3 characteristics of organisations?

Answer 0

Goals
People
Structure

Question 1

What is Management?

Answer 1

The process of getting things done, effectively and efficiently with and through other people

Question 2

What is the operations system process?

Answer 2

Inputs -> transformation -> outputs

Question 3

What is Fayols 3rd principle of management?

Answer 3

Discipline

Question 4

What are the first 4 principles of management by fayol?

Answer 4

Division of work
Authority
Discipline
Unity of Command

Question 5

What is division of work?

Answer 5

Specialisation in a field

Question 6

Why is authority an important management principle?

Answer 6

Authority gives managers the right to give orders.

Question 7

What is unity of command?

Answer 7

Receive orders from only one superior

Question 8

Subordination of individual interests to the general interest?

Answer 8

Individual or group interests must be within the organisations interests

Question 9

What is Remuneration?

Answer 9

Workers must be paid a fair wage for their services

Question 10

What is Centralisation?

Answer 10

The degree to which subordinates have an input in decisions.

Question 11

What is scalar chain?

Answer 11

Line of authority

Question 12

What is Esprite de corps?

Answer 12

Promoting team spirit

Question 13

What is effectiveness

Answer 13

Doing things right

Question 14

What is efficiency?

Answer 14

Doing things right. Getting most output from least input.

Question 15

What is the role of the top manager?

Answer 15

Make organisational decisions

Question 16

What is the role of middle managers?

Answer 16

Manage the activities of other managers

Translate goals into specific goals

Question 17

What do front line managers do?

Answer 17

Direct day-to-day activities

Question 18

What are the 4 functions of management?

Answer 18

Planning, organising, leading & controlling

Question 19

What does the planning function involve?

Answer 19

Designing goals, establish strategies, develop sub plans to coordinate activities

Question 20

What does the organising function involve?

Answer 20

Determine what needs to be done. How it will be done and who will do it.

Question 21

What does the leading function involve?

Answer 21

Directing and coordinate the work activities of an organisations people

Question 22

What does the controlling function involve?

Answer 22

Monitoring activities to ensure that they are accomplished as planned

Question 23

What are Mintzbergs managerial roles?

Answer 23

Interpersonal - figurehead, leader, liason
Informational - monitor, disseminator, spokesperson
Decisional - entrepreneur, disturbance handler, resource allocator, negotiator

Question 24

What does a figurehead do?

Answer 24

Legal duties

Question 25

What characteristics do managers need?

Answer 25

Conceptual skills Interpersonal skills Technical skills Political skills

Question 26

What are conceptual skills?

Answer 26

A managers ability to analyse and diagnose complex situations

Question 27

What are interpersonal skills?

Answer 27

A managers ability to work with, understand, mentor and motivate others, both individually and in groups

Question 28

What are technical skills?

Answer 28

Job-specific knowledge and techniques needed to perform work tasks

Question 29

Political skills

Answer 29

A managers ability to build a power base and establish the right connections

Question 30

What management science is there?

Answer 30

Mathematical techniques | Computer simulations -> likely outcomes and resource needs

Question 31

Why are customers important to the manager's job?

Answer 31

Organisations need customers in order to exist Create a customer responsive where employees are responsive to customer needs

Question 32

Why is innovation important to the manager's job?

Answer 32

Doing things differently | Taking risks

Question 33

Who are managers?

Answer 33

Individuals in an organisation who direct the activities of others.