Managing Care Flashcards
(16 cards)
1
Q
6 Elements of an Organization’s Structure
A
- work specialization
- departmentalization
- chain of command
- span of control
- centralization/decentralization
- formalization
2
Q
Work Specialization
A
- degree that takes are subdivided
- more efficient
- really good at your job
3
Q
Departmentalization
A
- jobs grouped together based on similarity
- increased accountability
4
Q
Chain of Command
A
- line of authority
- less relevance today
5
Q
Span of Control
A
- where decision-making authority lies
- Small spans: costly, vertical communication more complex, discourages autonomy
6
Q
Centralization / Decentralization
A
- rules and regs to direct employees and managers
- Decentralized: quicker decisions and more input from employees
7
Q
Formalization
A
- high: improves consistency
- low: allows for flexibility and creates creativity
8
Q
Simple Structure
A
- low departmentalization
- wide span of control
- centralized authority
- little formalization
9
Q
Bureaucracy
A
- high specialization
- high departmentalization
- narrow span of control
- centralized authority
- high formalization
- decision making follows chain of command
10
Q
Problem-Solving Teams
A
- solve problem but not often given authority to implement
11
Q
Self-Managed Work Teams
A
- group that takes on responsibilities of former supervisor
- higher job satisfaction and higher absenteeism
12
Q
Cross-Functional Team
A
- employees from same level in organization come together for specific task
- task force
13
Q
Manager
A
- achieve goals through other people
- communication, HR, networking
14
Q
Average, Successful, and Effective Managers
A
- Effective: communication > HR > management > networking
- Average: management > communication > HR > networking
- Successful: networking > communication > management > HR
15
Q
Leadership
A
Ability to influence a group toward achieving a goal
16
Q
High Performance Team
A
- 10-12 people
- allocate roles and promote diversity
- commitment to common purpose
- leadership and direction
- accountability
- specific goals
- mutual trust
- members have skills with technical expertise, problem-solving, and interpersonal skills
