managing change & tqm Flashcards
employee empowerment
•involves giving the staff decision making authority
•this increased decision making responsibility increases accountability and provides a challenge for employee
•with increased responsibility comes increased enthusiasm for the job
benefits of employee empowerment
•decision making
•preps staff for mgt roles/promotions
•increased motivation/moral
decision making
(benefits of employee empowerment)
•decision making and control in have of employee who use their greater skills & knowledge to benefit business/decisions wuicker
•employees more responsive to customer needs, come to with ideas to solve issues, more satisfied customers
preps staff for mgt roles/promotions
(benefits of employee empowerment)
•empowerment trains staff to be decision makers
•staff gain valuable experience in making decisions & judgement calls
•preps staff for promotions/mgt roles which decreases need for training
increased motivation
(benefits of employee empowerment)
•employees will be empowered, allowing them to make decisions, increasing trust from mgt & allowing them to satisfy esteem needs (maslow)
•benefit for a manufacturing business would be more energized and productive staff, lower staff turnover
strats to manage change
•training and development
•teamwork
•rewards
•communicate with staff
•employee empowerment
training & development
(manage change)
•staff must be provided with skills needed for use of new technologies, adapt to changes, etc to achieve efficiencies and provide better service to customers
•training increases staff ability to cope & eases staff fear abt new changes
•off the job or on the job
teamwork
(manage change)
•employees arranged into teams, can lead to discussion, innovation & change. increased staffs familiarity to change
•can ease reluctance to changes mgt introduce
rewards
(manage change)
•provide rewards to employees, behaviour can be influenced as they try to achieve those rewards
•may include a profit sharing scheme, so employees encourage to work as they’ll achieve portion of those profits
communicate with staff
(manage change)
•mgt explain need for change and consequences of not taking any action to ensure survival of them firm. communication should be honest and open
•benefits of change should be explained to staff, reduces uncertainty and tensions among staff
employee empowerment
(manage change)
•staff should ben involved in decision making process, gives sense of ownership in process of change
•encouraged to come up with ideas which will be taken into account
•with increased responsibility comes increased enthusiasm
impact of new tech in business costs and business opportunities
•impact on staff
•impact on communications
•impact on marketing
•import on security
impact on staff
(impact of new tech)
•new tech could reduce costs for business as they might be able to make staff redundant if tech is their to do their job
•Eg. tesco self scan aisles
•also may be higher training costs to up skill staff to be proficient with new tech eg new computer software introduced
impact on communication
(impact of new tech)
•opportunity to get quicker decisions due to availability of large amts of data already collected on websites or stored in their databases or spreadsheets
•or quickly collecting data using Google Forms to create surveys & get instant feedback from staff or customers, can improve decisions
impact on marketing
(impact of new tech)
•using online advertising like Google Ads & online sales through e-commerce on their own website by promoting it on social media like facebook
•businesses have opportunity to increase the reach they have over potential customers
impact on security
(impact of new tech)
•using virus software like MacAfee can reduce system breakdowns & prevent security breaches, reducing potential costs
quality assurance
•a system that guarantees customers that detailed systems are in place to govern the quality at every stage in production from design to sales
•there’s attention put on each stage
quality symbol
•shows consumer that product can be trusted, quality has been approved, product meet industry standards
•should result in increased customer satisfaction
adv of quality symbol
•can be used as marketing tool to increase sales and gain comp adv
•allows business to export more easily and can improve rep eg ISO 9000 recognized internationally
•able to charge higher as associated with high quality so higher profits
•save on costs as less wastage & mistakes
risks of employee empowerment
•if introduce empowerment w/o adequate training for staff can lead to mistakes
•employees may not want extra responsibility and/or lack of training & stress lvls increase & can cause démotivation
•lack of control & day to day supervision can encourage employees to make unnecessary risks & lead to bad decisions
benefits of teamwork
•greater job satisfaction
•communication skills improve
•easier to make decisions
•less ir problems
greater job satisfaction
(benefits of teamwork)
•all members efforts taken into account
•better motivated as participation in teams satisfies their social need
communication skills improve
(benefits of teamwork)
•working in groups and dealing with diff personalities
•good experience as effective communication skills help prep employee for leadership roles
easier decisions
(benefits of teamwork)
•when working in isolation employee may find difficult to make tough decisions
•with mutual support & protection of team, tough decisions made easier eg decision on making workers redundant
