Managing Conflict

Question 1

Organisational Conflict

Answer 1

self-interested struggle - behaviour of one blocks another
* dysfunctional
* increase organisational performance

Question 2

Sources of Conflict

Answer 2

• differentiation - split into functions & divisions, apparent differences
• task relationships - tasks are interrelated, affect each other
• scarcity of resources - competition, scarce resources

Question 3

Stages of Conflict

Answer 3

1. latent conflict - no actual conflict, potential
2. perceived conflict - aware that goals are being thwarted, conflict escalates
3. felt conflict - negative feelings, cooperation declines
4. manifest conflict - decide how to deal/react, hostility
5. conflict aftermath - affects way both parties perceive & respond to future episodes

Question 4

Negotiation

Answer 4

• meet to make offer, counter offers, concessions
• resolve differences
• find acceptable solutions

Question 5

Forms of Manifest Conflict

Answer 5

• open agression
• violence
• infighting
• sabotage
• physical intimidation
• lack of cooperation

Question 6

Ways of Handling Conflict

Answer 6

• compromise - bargaining & negotiation
• collaboration - satisfy own goals & goals of other side, work together
• accomodation - allow other party to acheive their goals
• avoidance - refuse to acknowledge source of problem, acti as if there were no problem
• competition - each party looks out for own interest