Managing employee Performance and conduct

Question 1

Adjudications of Complaints should be written in the ___ ____.

Answer 1

Second person

Question 2

All statements should be ____ ____

Answer 2

tape recorded

Question 3

Appropriate discipline provides ______ to employees to respect Department values and adhere to Department ____, _____, rules and regulations.

Answer 3

MOTIVATION, Policies & Procedures

Question 4

Can the information in the Contact Reports be shared with other supervisors?

Answer 4

Yes, depending on their need to know.

Question 5

Define: Clear and Convincing

Answer 5

The conduct was substantially more likely than not to have occurred.

Question 6

Define: Preponderance of the Evidence

Answer 6

The great weight of the evidence; supervisory evidentiary weight that, though not sufficient to free themed wholly of all reasonable doubt, is still sufficient to incline a fair and impartial mind to one side of the issue rather than the other.

Question 7

Disposition: State the alleged rule, regulation or procedure violation and what the finding was: ____, ______, _____, _____, ______, ________.

Answer 7

Unfounded, exonerated, not sustained, sustained, misconduct not based on complaint, policy failure.

Question 8

Do you make a copy of the document and give it to the complainant?

Answer 8

Yes, and read them the warning

Question 9

Findings Section: Give a brief description of what you _____ to be _____ during your investigation.

Answer 9

Found to be True

Question 10

For minor performance issues, the supervisor is required to have at least _____ documented counseling sessions before moving to a ___ __ _____ that may lead to discipline.

Answer 10

two, Statement of Complaint

Question 11

Generally, IA will investigate allegations of a serious nature that may lead to a _____ or greater, issues that will take a substantial amount of ____ and anything that comes from the ____ ____ _____.

Answer 11

Suspension, Time, Citizen Review Board

Question 12

Held in Abeyance: No more than ____ of any suspension can be held in abeyance.

Answer 12

HALF

Question 13

_____ hours notice will be given to all employees.

Answer 13

48

Question 14

If it is determined that an investigation is to be completed, the employee will be provided an ____ ____ ____ ____ _______.

Answer 14

Employee Notification of Internal Investigation

Question 15

If the complainant is present, should you have them to initial the narrative portion?

Answer 15

yes

Question 16

If the complainant refuses to sign the narrative portion, what should you do?

Answer 16

Indicate that they refused.

Question 17

If you record your interview with the complainant, should you send the recording to IAB with the SOC?

Answer 17

yes

Question 18

Investigative Summary: The criterion, ___, ___, _____, ____, ____ and ____ questions are appropriate here.

Answer 18

Who, what, when , where, what and how

Question 19

Investigative Summary: This section of the report is distinguishable because its purpose is to provide a ______ _____ of your investigation.

Answer 19

Complete Description

Question 20

The investigator is required to complete an ____ ____ ___ ____ that memorializes all the facets of the investigation.

Answer 20

Investigative Report of Complaint

Question 21

A ___ ____ is merely documentation of the counseling that occurred, so it should be completed _____ your conversation with the employee.

Answer 21

CONTACT REPORT, AFTER

Question 22

It is requirement that the employee be informed on the name of the person _____ ____ _____.

Answer 22

Conducting the Interview

Question 23

Levels of Discipline?

Answer 23

Written Reprimand, Transfer to a Different Assignment, Suspension, Demotion/Reduction in Grade and Termination.

Question 24

Most minor issues can be corrected with counseling. Counseling should be done in ______ and should be ____, however, in some cases, it may be appropriate to have another supervisor present.

Answer 24

Private & Instructive

Question 25

The PMSA and PPACE contracts also provide for _____ from a _____ _____.

Answer 25

Removal, Promotional List

Question 26

Prior to conducting any interview, the employee will be given the Employee Obligation and Protections in an Internal Investigation form. The employee will be required to ____, _____ and ____ this form in all the appropriate spaces.

Answer 26

READ, SIGN, INITIAL

Question 27

Purpose of discipline?

Answer 27

To maintain order and efficiency in the organization

Question 28

A record of the counseling session, which is referred to as a ____ _____, will be maintained in the employee's performance file.

Answer 28

contact report

Question 29

REMEMBER: Contact Reports will be purged from the SEPF one year from the date of issuance. However, if the Contact Report is connected to a disciplinary issue, it will be kept until any?

Answer 29

appeal process has been exhausted.

Question 30

Remember "option" _____ ______ be applied after-the-fact in a grievance situation, so offer it up-front if you deem it to be appropriate.

Answer 30

should not

Question 31

The subject employee is entitled to _____ representatives during the investigation.

Answer 31

two

Question 32

Subordinates should be reminded it is the supervisor's goal and objective to ensure the employee's _____ in an assigned position

Answer 32

Success

Question 33

Supervisor Responsibilities are?

Answer 33

. Check work history, check decision handbook, determine discipline, complete Adjudication of Complaint and process AoC.

Question 34

Supervisors may do what to motivate employees to improve performance and correct behavior?

Answer 34

Counseling

Question 35

The supervisor will have the employee sign ______ the chain has reviewed and signed the document.

Answer 35

after

Question 36

Suspension with Option: When administering a suspension, the supervisor determines when the suspended hours will be taken based upon ____ _____.

Answer 36

Operational Needs

Question 37

The Synopsis of Complaint should encompass the detail from the ___ _____ made by the complainant and any other information obtained from the complainant once he has been ___ by the _____.

Answer 37

Original Complainant, Interviewed by the Interviewer

Question 38

(T/F) All complaints against LVMPD employees will be documented on a Statement of Complaint and forwarded directly to the IAB for review and assignment for investigation.

Answer 38

true

Question 39

(T/F) Although documentation of a counseling session is not considered a disciplinary action, it is still considered a corrective measure.

Answer 39

true

Question 40

(T/F) An Adjudication of Complaint is not necessary if the corrective action is counseling and no disciplinary action (written reprimand or greater) is taken.

Answer 40

true

Question 41

(T/F) Fro a SUSTAINED finding, the CLEAR and CONVINCING standard must be met; except for DIVERSITY investigations in which the burden of proof is a PREPONDERANCE of the EVIDENCE.

Answer 41

true

Question 42

(T/F) IA will determine whether they or the affected bureau will conduct the investigation.

Answer 42

true

Question 43

. (T/F) If the allegation is true, the allegation is minor, the allegation does not fall under a line item in the guide and there is no comparable discipline, Supervisory intervention may be appropriate.

Answer 43

true

Question 44

. (T/F) In the event there is no consensus between the chain of command and/or Labor Relations on the level of discipline to be applied, as set out by this guide or recommendations form Labor Relations, a meeting will be held with the appropriate DC and the DC of the Professional Standards Division in order to come to a resolution.

Answer 44

true

Question 45

(T/F) It is NOT appropriate to incorporate training into a disciplinary adjudication.

Answer 45

true

Question 46

(T/F) It is required that a description of the nature of the investigation and a summery of the alleged misconduct be given.

Answer 46

true

Question 47

(T/F) The communication between the supervisor and the employee which occurs when the employee is being given the AOC should be documented in a Contact Report and placed in the employee's performance file, after being initialed.

Answer 47

true

Question 48

(T/F) The notice should NOT include any specific citation of a Department procedure, policy or regulation.

Answer 48

true

Question 49

(T/F) The supervisor should document any counseling session that occurs with his/her employees. This documentation MUST be shared with the employee and the employee requested to read and initial.

Answer 49

true

Question 50

(T/F) This form will always be provided to subject and witness employees

Answer 50

true

Question 51

(T/F) When faced with any complaint, supervisors will prepare a brief summary of the allegations or deficiencies on the Statement of Complaint.

Answer 51

true

Question 52

When appropriate, all supervisors should strive to resolve minor ____/____ problems without the use of discipline.

Answer 52

performance/conduct

Question 53

When the narrative of the ___ __ ____ is complete and approved by ___ ____, the supervisor will send it through the chain for signature

Answer 53

Adjudication of Complaint, Labor Relations

Question 54

Who can assist you in completing the Adjudication of Complaint?

Answer 54

Office of Labor Relations

Question 55

Will the investigation/supervisor inform the employees association when the interview will occur?

Answer 55

Yes

Question 56

will the witness officer/employee be allowed to have a rep present?

Answer 56

yes

Question 57

The purpose of discipline is to maintain order and efficiency in the organization. Appropriate discipline provides _______ to employees to respect Departmental Values and adhere to Department policies, procedures, rules and regulations.

Answer 57

motivation

Question 58

T/F Supervisors should strive to resolve minor performance/conduct problems without the use of discipline.

Answer 58

true

Question 59

______, can be used by supervisors to motivate employees to improve performance or correct behavior.

Answer 59

COUNSELING

Question 60

The purpose of discipline is to maintain order and efficiency in the organization. Appropriate discipline provides _______ to employees to respect Departmental Values and adhere to Department policies, procedures, rules and regulations.

Answer 60

MOTIVATION

Question 61

T/F Major suspensions, Demotions/Reductions in Grade, and Removal From a Promotional List must be approved by the Sheriff prior to serving the Adjudication of Complaint

Answer 61

true

Question 62

t/f No more than HALF of any suspension can be hours held in abeyance

Answer 62

true

Question 63

T/F removal from a promotional is considered a “major disciplinary action”.

Answer 63

true

Question 64

PREPONDERANCE OF THE EVIDENCE

Answer 64

The greater the weight of the evidence; superior evidentiary weight that, though not sufficient to free the mind wholly of all reasonable doubt, is still sufficient to incline a fair and impartial mind to one side of the issue rather than the other.

Question 65

CLEAR AND CONVINCING

Answer 65

The conduct was substantially more likely than not to have occurred

Question 66

t/f For a sustained finding, the CLEAR AND CONVINCING STANDARD must be met. For Diversity investigations, the burden of proof is a PREPONDERANCE OF THE EVIDENCE.

Answer 66

true

Question 67

Interviews should not go beyond _____hours, unless there is mutual agreement to do so

Answer 67

FOUR (4)

Question 68

Counseling should be done in ____ and should be ______. In certain situations, it may be appropriate to have another supervisor present.

Answer 68

private. instructive

Question 69

T/F The supervisor should document any counseling session in a contact report and should be shared with the employee, for the employee to read and initial.

Answer 69

true

Question 70

The ______ will be used when allegations are minor in nature, do not require discipline as set out by the Disciplinary Decision Guide, and would best be addressed with supervisory intervention through coaching, counseling, mentoring, mediation, or any component of the Early Identification and Intervention Program.

Answer 70

SUPERVISORY INTERVENTION FORM

Question 71

t/f The noticed SHOULD NOT include any specific citation of Department procedure, policy or regulation. This determination will be made once the investigation is completed.

Answer 71

true

Question 72

T/F Internal Affairs will determine whether they or the affected bureau will conduct the investigation.

Answer 72

true

Question 73

When faced with any complaint, supervisors will prepare a brief summary of the allegations or deficiencies on the _______form.

Answer 73

STATEMENT OF COMPLAINT

Question 74

T/F The EMPLOYEE NOTIFICATION OF INTERNAL INVESTIGATION form will always be provided to the subject and witness employees within FORTY-EIGHT (48) hours’ notice. A copy will be faxed to the employees Association office.

Answer 74

TRUE

Question 75

T/F Counseling is designed to correct problems at their root and alleviate the need for discipline.

Answer 75

TRUE

Question 76

T/F Subordinates should be reminded it is the supervisor’s goal and objective to ensure the employee’s success in an assigned position.

Answer 76

TRUE

Question 77

T/F Documentation of a counseling session is not considered a disciplinary action, it is considered a corrective measure

Answer 77

TRUE

Question 78

T/F Documentation of a counseling that occurred, should be completed AFTER your conversation with the employee.

Answer 78

TRUE