MANAGING EMPLOYEES - 2B

Question 1

define training

Answer 1

aimed at improving an employees skills, knowledge, attitudes and behaviour to allow employees to do these jobs more efficiently than before

Question 2

define on the job training

Answer 2

learning from exisiting employees on an employees current job, how to perform the job more efficiently

Question 3

examples of on the job training

Answer 3

coaching
mentoring
job rotation
job shadowing

Question 4

advantages of on the job training

Answer 4

reduced cost

learning skills directly related to job

Question 5

disadvantages of on the job training

Answer 5

may learn bad habits

unlikely to learn broader skills

Question 6

define off the job training

Answer 6

learning from professional instructors away from the business as to how employee can perform more efficiently

Question 7

examples of off the job training

Answer 7

conferences
lectures
simulations
workshops

Question 8

advantages of off the job training

Answer 8

less likely to be distracted by current workers

develops employee morale

Question 9

disadvantages of off the job training

Answer 9

increased cost of program

cost because employee absent from work

Question 10

define performance management

Answer 10

process used to evaluate and improve individual and business performance

Question 11

what are the 4 performance management skills

Answer 11

management by objectives
performance appraisal
self evaluation
employee observation

Question 12

define management by objectives

Answer 12

program where manager and employees collaboratively set clear objectives

Question 13

advantage/disadvantage of MBO

Answer 13

builds strong relationships

time consuming

Question 14

define performance appraisal

Answer 14

measures an employees performance, provides feedback and develops new objectives

Question 15

advantage/disadvantage of performance appraisal

Answer 15

tells employee what they are doing wrong

could develop discrepancies

Question 16

define self evaluation

Answer 16

employees assess their own performance related to predetermined objectives

Question 17

advantage/disadvantage self evaluation

Answer 17

opportunity for building relationships between manager and employee
consistency low due to peoples self confidence

Question 18

define employee observation

Answer 18

employees performance is evaluated by watching them in action using 360 degree feedback

Question 19

what is 360 degree feedback

Answer 19

feedback given from all different stakeholders that have different contact with employee

Question 20

advantage/disadvantage of employee observation

Answer 20

better assessment due to real life viewing

employees may be nervous decreasing performance

Question 21

define termination

Answer 21

employee leaves a particular workplace, ending the employment relationship

Question 22

two types of termination

Answer 22

voluntary and involuntary

Question 23

define retirement

Answer 23

employee decides to leave business. business must help in this transition

Question 24

entitlement and transition issues of retirement

Answer 24

employees entitled to any acured benefits, employee gradually transitions into retirement

Question 25

define resignation

Answer 25

employee voluntarily leaves the business. this may be due to - promotion at other business - change of career

Question 26

entitlement and transition issues of resignation

Answer 26

entitlements in the form of payment for completed work, employee must give notice

Question 27

define redundancy

Answer 27

employee leaves business because their job is no longer needed. - voluntary: employees nominate themself - involuntary: employees asked to leave business

Question 28

entitlements and transition issues of redundancy

Answer 28

employees entitled to redundancy package, notice, time off work transition issues including counselling, career advice, training

Question 29

define dismissal

Answer 29

employee is terminated due to unacceptable behaviour or performance

Question 30

summary/on notice dismissal

Answer 30

summary - employee commits a serious breach of contract etc. | on notice - employee not performing to satisfactory

Question 31

entitlements and transition issues of dismissal

Answer 31

employees entitled to pay accured benefits | some businesses introduce career transition services

Question 32

define unfair dismissal

Answer 32

occurs when an employee has been dismissed in a harsh, unjust, unreasonable manner

Question 33

examples of unfair dismissal

Answer 33

absence from work discrimination its important that employers know the law and are trained to handle dismissals

Question 34

define workplace relations

Answer 34

relationship and communication shared between employees and their employer, in terms of wages, employment conditions and disputes

Question 35

what is the overall goal of workplace relations

Answer 35

- employees are satisfied with wages/conditons - businesses remain productive - disputes are minimised

Question 36

who are the 5 key participants

Answer 36

- employees - human resource manager - union - employer associations - fair work commission

Question 37

what are employees involved in

Answer 37

-carry out responsibilities

Question 38

define employees

Answer 38

those that work within the business

Question 39

define human resource manager

Answer 39

responsible for managing the relationship between employees and the business

Question 40

what is the human resource manager involved in

Answer 40

-represent employers

Question 41

define union

Answer 41

represent and offer advice to employees with workplace relations

Question 42

what is the union involved in

Answer 42

-offer advice to employees

Question 43

define employer associations

Answer 43

represent and offer advice to employers with workplace relation issues

Question 44

what are employer associations involved in

Answer 44

-advising employees in disputes

Question 45

define fair work commission

Answer 45

Australias independent workplace relations tribunal

Question 46

what does the FWC involve

Answer 46

-approve workplace agreements

Question 47

what are the 4 types of agreements in place to determine wages and employment conditions

Answer 47

national employment standards awards collective agreements individual employment contract

Question 48

define national employment standards

Answer 48

outlined through Fair Work Act 2009: including maximum weekly hours parental leave etc.

Question 49

define awards

Answer 49

set out the minimum wages and working conditions for a particular industry and are then reviewed by the FWC

Question 50

define collective agreements

Answer 50

workplace agreement between employer and employee reached through enterprise bargaining with the goal of reaching an agreement

Question 51

what is the individual flexibility agreement

Answer 51

all collective agreements must have flexibility in order to suit different employees needs

Question 52

define individual employment contracts

Answer 52

signing a legal contract with the employer regarding wages and conditions, often for highly paid employees

Question 53

5 reasons why disputes arise

Answer 53

job security negotiation of new wage agreements discipline issues harassment or bullying

Question 54

define industrial action

Answer 54

may be taken if enterprise bargaining has broken down

Question 55

examples of industrial action

Answer 55

- strikes - stop work meeting - lockouts

Question 56

define protected industrial action

Answer 56

industrial actions approved by the FWC

Question 57

define unprotected industrial action

Answer 57

is unlawful and damages can be sought

Question 58

what are three methods for solving disputes

Answer 58

grievance procedures mediation arbitration

Question 59

define grievance procedures

Answer 59

formal process where an employee resolves matters relating to complaints in the workplace

Question 60

define mediation

Answer 60

third party facilitates the conversation, but employees still make final decision

Question 61

define arbitration

Answer 61

both parties put case forward to independent third party where they make the final decision