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engman finals > MANAGING PRODUCTION AND SERVICE OPERATIONS > Flashcards

MANAGING PRODUCTION AND SERVICE OPERATIONS Flashcards

1
Q

Any process that accepts inputs and uses resources to change those
inputs in useful ways

A

Operations

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2
Q

is any resources used to create goods and services.

A

Input

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3
Q

is all about converting inputs into outputs. This can be done
either through manufacturing or service processes.

A

Transformation
process

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4
Q

It is the result of processes.

A

Output

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5
Q

Industrial chemicals like methylene chloride, borax powder, and
phosphoric acid are produced by

A

Chemical manufacturing firms

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6
Q

Services like those for the construction of ports, high-rise buildings,
roads, bridges, etc., which are produced by

A

construction firms

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7
Q

As a business expands, its operational processes also develop,
necessitating proactive planning by management to avoid

A

System disruptions

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8
Q

The process of efficiently and effectively planning, organizing, and
controlling operations to achieve objectives.

A

Operations management

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9
Q

It is about accomplishing a job with lower expenses compared to
someone else performing the same task.

A

Efficiency

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10
Q

The quality of producing an intended or desired result

A

Effectiveness

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11
Q

The measure of an organization’s ability to use its resources to produce
goods or services as effectively as possible.

A

Productivity

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12
Q

. As an operations manager, the engineer is tasked with identifying
strategies to enhance the quality of ______ while simultaneously
_______ within their department

A

Products or services; Reducing costs

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13
Q

This complex task is completed by a combination of human labor and
the use of tools and machinery, and often involves chemical or
biological processes.

A

Manufacturing

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14
Q

A type of manufacturing or production facility that specializes in
providing customized or made-to-order products, parts, or services for
a variety of clients.

A

Job shop

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15
Q

Type of manufacturing service is used in the pharmaceutical industry.

A

Batch Flow

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16
Q

This refers to a production layout arranged un a sequence to
accommodate processing of large volumes of standardized products or
services.
A. Batch Flow B. Worker-paced line flow C. Continuous Flow D. Job shop

A

B

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17
Q

It is also known as an automated assembly line with automated
machinery.
A. Machine-paced line flow B. Batch Flow C. Job Shop D. Continuous Flow

A

A

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18
Q

______ is typically used for high-volume production to achieve
economies of scale and reduce unit costs.
A. Batch Flow B. Job Shop C. Continuous Flow D. Hybrid Flow

A

C

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19
Q

It is a production system that combines elements of both batch
manufacturing and continuous flow manufacturing.
A. Batch Flow B. Job Shop C. Continuous Flow D. Hybrid Flow

A

D

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20
Q

It refers to the provision of services to persons by hand or with
machinery.
A. Service Process B. Service Factory C. Service Shop D. Mass Service

A

A

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21
Q

_______ offers a limited mix of services which results to some
economies of scale in operations.
A. Professional Service B. Service Factory C. Service Shop D. Mass Service

A

B

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22
Q

_______ refers to a type of service delivery model characterized by a
flexible and adaptable approach to meeting customer needs.
A. Mass Service B. Professional Service C. Service Process D. Service Shop

A

D

23
Q

An organization that caters to the needs of a vast number of individuals
concurrently.
A. Mass Service B. Professional Service C. Service Process D. Service Shop

A

A

24
Q

It specializes in providing specialized services to other businesses or
individuals.
A. Mass Service B. Professional Service C. Service Process D. Service Shop

A

B

25
Q

Supply designs for a physical plant, products, and promotion materials.
A. Health Service B. Design Service C. Production System D. Advertising
Agency

A

B

26
Q

_____ help promote a firm’s products.
A. Health Service B. Design Service C. Production System D. Advertising
Agency

A

D

27
Q

It is the disparity between the worth of inputs and the worth of outputs
that signifies the value generated by these production processes.
A. Health Service B. Design Service C. Production System D. Advertising
Agency

A

C

28
Q

A well-executed ______ ensures that these expectations are met, while
products with poor design tend to deter customers from making a
purchase.
A. Production Planning B. Quality Control C. Product Design D. Production Scheduling

A

C

29
Q

It can be described as the process of predicting future sales for a
specific product, translating these predictions into the demand they
generate for various production facilities, and making arrangements for
securing these facilities.
A. Production Planning B. Quality Control C. Product Design D. Production
Scheduling

A

A

30
Q

It is the phase of production control that involves creating schedules
that detail the duration of each operation in the production process.
A. Production Planning B. Quality Control C. Product Design D. Production
Scheduling

A

D

31
Q

The management of ________ and _______ must be undertaken with a
high degree of efficiency and effectiveness specially in firms engaged
in high volume production.
A. Purchasing, Material B. Scheduling, Services C. Planning, Materials

A

A

32
Q

The process of establishing and maintaining appropriate levels of
reserve stocks of goods.
A. Inventory Control B. Work-flow layout C. Production Design D. Quality
Control

A

A

33
Q

It encompasses the strategic arrangement of the physical components
within a production system.
A. Inventory Control B. Work-flow layout C. Production Design D. Quality
Control

A

B

34
Q

______ refers to the measurement of products or services against
standards set by the company.
A. Inventory Control B. Work-flow layout C. Production Design D. Quality
Control

A

D

35
Q

The transformation process identifies the inputs for production of final
goods or services

A

FALSE

36
Q

A service factory offers an extensive mix of services which results to
some economies of scale in operations.

A

FALSE

37
Q

In worker-paced assembly line the size of operation is constant.

A

FALSE

38
Q

Job shops manufacture products in small lots that are needed but
cannot be produced economically

A

TRUE

39
Q

The batch flow process is where lots of generally borrowed designed
products are manufactured.

A

FALSE

40
Q

The function of a manufacturing engineer is to determine and define
the equipment, tools, and processes required

A

TRUE

41
Q

Efficiency is related to the cost of doing something or the resource
utilization involved.

A

TRUE

42
Q

Mechanical devices are produced by manufacturing firms.

A

TRUE

43
Q

Professional services firms offer a diverse mix of services.

A

TRUE

44
Q

Scheduling is a very important activity because it helps management to
make decisions regarding capacity.

A

FALSE

45
Q

The process layout used in mass service is the rigid pattern of line flow
processing

A

FALSE

46
Q

In continuous flow processing, operations are highly capital intensive.

A

TRUE

47
Q

In the transformation process, the work-flow layout maybe done either
haphazardly or orderly

A

TRUE

48
Q

In machine paced assembly line, capital equipment is a bigger cost
item than labor.

A

TRUE

49
Q

A cost-effective work-flow layout maximizes variation in types of
material-handling equipment.

A

FALSE

50
Q

Five inputs in production process

A

Land
Labor
Capital
Raw materials
Information

51
Q

Three transformation processes in production process

A

Equipment
Technology
Procedures

52
Q

Two outputs of the production process

A

Products
ServiceS

53
Q

Two types of transformation processes

A

Manufacturing service
Service process

54
Q

Seven characterization of worker-paced line flow

A

The products manufactured are mostly standardized
There is a clear process pattern.
Specialized equipment is used.
The size of operation is variable.
The process is worker -paced.
The type of layout used is the line flow.
Labor is still a big cost item.

engman finals (5 decks)

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