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engman finals > TEAM AND TEAM BUILDING > Flashcards

TEAM AND TEAM BUILDING Flashcards

1
Q

Team coaching is a process that helps teams to develop the skills and
abilities they need to work together effectively and achieve their goals

A

FALSE

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2
Q

According to Tuckman (1977), there is a single specific approach to team
building, but all of them share the common goal of helping teams to
become more effective.

A

FALSE

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3
Q

Team members need to be willing to participate in team-building activities
and to be open to learning and growing.

A

TRUE

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4
Q

Coaching involves a leader’s intentional effort and interaction with a team
to help its members make appropriate use of their collective resources.

A

TRUE

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5
Q

Team building and team coaching are the same as they are both focused on
helping teams to develop the skills and behaviors, they need to be
successful.

A

FALSE

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6
Q

Team building activities are often designed to improve team morale and
cohesion, while team coaching is more focused on helping teams to
achieve specific results

A

TRUE

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7
Q

All team needs to engage in team building, nor does even a poor team need
to devote constant attention to it.

A

FALSE

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8
Q

Team coaching typically begins with an assessment of the team’s current
state.

A

TRUE

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9
Q

The goal of the retreat would be to help the employees to work together
more effectively and to create a more positive and productive work
environment.

A

TRUE

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10
Q

Low morale and low cohesiveness can be caused by a number of factors,
such as unrealistic expectations, lack of recognition, and poor
communication.

A

TRUE

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11
Q

Effective teams are more likely to deliver products or services that meet
customer or client needs and expectations.

A

TRUE

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12
Q

A well-coordinated team is not able to provide better customer service and
build stronger relationships with stakeholders, resulting in higher
satisfaction

A

FALSE

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13
Q

Teams that function effectively tend to make better decisions.

A

TRUE

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14
Q

Effective teams are efficient in utilizing resources, time, and effort.

A

TRUE

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15
Q

Effective teams can create a positive and engaging work environment that
reduces absenteeism

A

TRUE

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16
Q

It is conflict can arise for a variety of reasons, such as personality clashes,
different work styles, and competition for resources. It can manifest itself
in several ways, such as passive-aggressive behavior, gossiping, and
sabotage.
a. Common Conflict
b. Internal Conflict
c. Interpersonal Conflict

A

C

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17
Q

______ can help to resolve conflict by providing a safe and neutral space
for team members to communicate with each other and to work through
their differences.
a. Consulting
b. Team coaching
c. Team building activities

A

C

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18
Q

It is the degree to which team members feel connected to each other and
to the team as a whole.
a. Team cohesiveness
b. Team effort
c. Team connection

A

A

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19
Q

It is the level of enthusiasm and commitment that team members have for
their work and for each other.
a. Team conflict
b. Team morale
c. Team roles

A

B

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20
Q

This can be caused by a number of factors, such as unclear job
descriptions, lack communication, and frequent changes to roles and
responsibilities.
a. confusion, conflict, and decreased productivity
b. depression, conflict, and stress
c. anxiety, and depression

A

A

21
Q

It can disrupt the team’s dynamics and make it difficult for the team to
function effectively.
a. Low rate of employment
b. Large influx of new members
c. Minimal set of workers

A

B

22
Q

When team members ______about the team’s purpose and tasks, it can
lead to confusion, conflict, and decreased productivity.
a. Disagree
b. Agree
c. Being neutral

A

A

23
Q

A___________ can be caused by a number of factors, such as high stress
levels, lack of trust, and poor communication.
a. negative team climate
b. positive team climate
c. crowded surrounding

A

A

24
Q

are groups of individuals who have developed a high level of
competence, cohesion, and effectiveness in working together to achieve
their goals.

A

Mature Teams

25
Q

Effective _________is a cornerstone of mature teams. They have
mastered the art of conveying ideas, information, and feedback clearly
and efficiently

A

COMMUNICATION

26
Q

Mature teams embrace _________ as a central element of their success.
They recognize that working together is more powerful than working in
isolation.

A

COLLABORATION

27
Q

is a critical aspect of team performance, and it ensures that
individuals can rely on each other to fulfill their roles and obligations.

A

Accountability

28
Q

and disagreements are a natural part of any team’s journey.

A

CONFLICTS

29
Q

creates a positive and supportive team culture.

A

TRUST

30
Q

Mature teams are committed to ongoing_______. They regularly assess
their performance, seek feedback from team members and stakeholders

A

Improvement

31
Q

At the core of it all, mature teams consistently achieve high levels of

A

PERFORMANCE

32
Q

Effective _______ are groups of individuals who collaborate in a
coordinated and purposeful manner to achieve shared goals.

A

TEAMS

33
Q

Effective teams often have strong ________that offers guidance, support,
and a unifying vision

A

LEADERSHIP

34
Q

Teams that communicate and collaborate well tend to have faster ______.

A

RESPONSE TIMES

35
Q

Effective teams are fertile grounds for

A

Innovation

36
Q

In this team life cycle stage, Members share personal information, start to
get to know and accept one another, and begin turning their attention
toward the group’s tasks.

A

Forming

37
Q

In this team life cycle stage, Members compete for status, jockey for
positions of relative control, and argue about appropriate directions for
the group

A

STORMING

38
Q

In this team life cycle stage, consensus and cooperation have been wellestablished and the team is mature, organized, and well-functioning.

A

Performing

39
Q

In this team life cycle stage, group begins moving together in a
cooperative fashion, and a tentative balance among competing forces is
struck

A

NORMING

40
Q

In this team life cycle stage, the teams disband.

A

ADJOURNING

41
Q

5 Process of Team Building

A
  1. Identification of a problem
  2. Collection of relevant data
  3. Data feedback and confrontation
  4. Problem-solving experience
  5. Problem-solving experience
42
Q

At least 4 Specific Team-Building Issues

A

Communication problems
* Conflict
* Lack of trust
* Unclear roles and responsibilities
* Lack of accountability
* Personality clashes
* Different work styles
* Lack of diversity

43
Q

4 Skills Useful in Team Building

A
  • Consultation skills
  • Interpersonal skills
  • Research skills
  • Presentational skills
44
Q

Outcomes of Effective Teams in terms of Performance /
Productivity Improvements

A

Product Quality
* Response Time
* Degree of Innovation
* Customer / Client Satisfaction
* Decision Quality
* Efficiency

45
Q

5 Characteristics of Mature Teams

A
  1. Competence
  2. Communication
  3. Collaboration
  4. Accountability
  5. Adaptability
46
Q

2 organizational contexts for teams

A

Classical Context
* Matrix Organization

47
Q

5 stages in the life cycle of a Team

A
  1. Forming
  2. Storming
  3. Norming
  4. Performing
  5. Adjourning
48
Q

Ingredients of Effective Teams

A
  • Supportive Environment
  • Skill and Role Clarity
  • Subordinate Goals
  • Team Reward
  • Empowered Teams

engman finals (5 decks)

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