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MGT 301: Principles of Management > Managing Teams > Flashcards

Managing Teams Flashcards

1
Q

What are work teams?

A

Helps businesses increase customer satisfaction, speed and efficiency in product development, product and service quality, employee job satisfaction, and decision making.

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2
Q

What are work team characteristics?

A
  1. Team member.
  2. Team conflict.
  3. Team size.
  4. Team cohesiveness.
  5. Team norms.
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3
Q

What are team norms?

A

Informally agreed-on standards that regulate team behavior and allow teams to function effectively, i.e. not having to think before acting.

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4
Q

What are some examples of team norms?

A
  1. Improvement and change norms.
  2. Ethics norms.
  3. Organizational and personal norms.
  4. Support and helpfulness norms.
  5. High-achievement norms.
    *Negative norms = Negative behavior.
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5
Q

What is team cohesiveness?

A

The extent to which team members are attracted to a team and motivated to remain in it.

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6
Q

How is team cohesiveness fostered?

A
  1. Making sure that all team members are present at team activities.
  2. Engaging in non-work activities.
  3. Making sure employees feel they are part of a special organization.
  4. Creating additional opportunities for teammates to work together.
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7
Q

What are the two types of contributions to team management?

A
  1. Task contributions.
  2. Maintenance contributions.
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8
Q

What are examples of task contributions?

A
  1. Summarizing discussions.
  2. Giving information.
  3. Seeking information.
  4. Clarifying suggestions.
  5. Offering ideas.
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9
Q

What are examples of maintenance contributions?

A
  1. Encouraging others.
  2. Inviting.
  3. Offering agreement.
  4. Expressing standards.
  5. Reconciling differences.
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10
Q

What is the down side of a large group?

A

Members find it difficult to get to know one another, as teams can splinter into sub-groups. Advantage of small groups.

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11
Q

What is the downside of small groups?

A

Lack of diversity and knowledge found in large teams.

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12
Q

What is the optimal team size?

A

4-7 members.

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13
Q
A
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14
Q

What are some disadvantages that come with teams?

A
  1. Initial high turnover.
  2. Social loafing.
  3. Group decision making problems.
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15
Q

When should teams be used?

A
  1. When there is a clear, engaging purpose of reason.
  2. Ample resources are available.
  3. The job cannot be done unless people work together.
  4. Rewards can be provided for teamwork and team performance.
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16
Q

When should teams NOT be used?

A
  1. When the necessary resources are not available.
  2. Rewards are provided for individual performance and effort.
  3. When there is not a clear, engaging reason or purpose.
  4. The job can be done by people working independently.
17
Q

What is skill-based pay?

A

Paying employees for learning additional skills or knowledge. Done via cross-training.

18
Q

What is gainsharing?

A

Companies sharing the financial value of performance gain with their workers.

19
Q

What are non-financial awards?

A
  1. T-shirts.
  2. Vacations.
  3. Certificates.
  4. Awards.
20
Q

What are the stages of team development?

A
  1. Forming.
  2. Storming.
  3. Norming.
  4. Performing.
  5. Adjourning.
21
Q

What are the characteristics of forming?

A
  1. Questioning?
  2. Socializing.
  3. Displaying eagerness.
  4. Sticking to safe topics.
  5. Focusing on group purpose and identity.
22
Q

What strategies are used during the forming phase?

A
  1. Quick response times.
  2. Taking the “lead”.
  3. Providing clear expectations and consistent instructions.
23
Q

What are the characteristics of storming ?

A
  1. Resistance.
  2. Starting to move towards group norms.
  3. Lack of participation.
  4. Conflict.
  5. High emotions.
  6. Competitions.
24
Q

What are the strategies used during the storming phase?

A
  1. Encouraging leadership.
  2. Normalizing matters.
25
Q

What are the characteristics of norming?

A
  1. Developing cohesion.
  2. Relief, lowered anxiety.
  3. Reconciliation.
  4. Members are engaged and supportive.
26
Q

What strategies are used during the norming phase?

A
  1. Providing learning opportunities and feedback.
  2. Recognizing individual and group efforts.
  3. Monitoring the “energy” of the group.
27
Q

What are the characteristics of performing?

A
  1. Demonstrations of interdependence.
  2. Balance of tasks and process orientation.
  3. Healthy system.
  4. Ability to effectively produce as a team.
28
Q

What strategies are used during the performing phase?

A
  1. Providing opportunities to share learning across teams.
  2. Encouraging group problem-solving and decision-making.
  3. “Guide from the side”/minimal intervention.
  4. Celebrating.
29
Q

What are the characteristics of the adjourning phase?

A
  1. Sadness.
  2. Shift to process orientation.
  3. Recognition of team and individual effort.
30
Q

What strategies are used during the adjourning phase?

A
  1. Providing an opportunity for summative team evaluations.
  2. Providing an opportunity for acknowledgement.
  3. Recognizing change.

MGT 301: Principles of Management (11 decks)

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