Manifesto / Flow Test Flashcards
(149 cards)
1
Q
Strategic Anchors
A
Speed, Quality, Service
2
Q
Core Values
A
Radiate Kindness, Get up Early Stay up Late, Change the World
3
Q
Coffee Options
A
Normal 3 Blend, White Coffee, Decaf, Cold Brew, Nitro-Infused Cold Brew, Dutch Freeze
4
Q
Non-Coffee Options
A
Rebel Energy Drink, Blended Rebel, Chai, Tea
5
Q
Tea Options
A
Iced: Green, Black
Hot: Paris Black Tea, Organic Green Tea, Decaf Ceylon Tea, Hot Cinnamon Spice Tea, Earl Grey Tea
6
Q
Non-Caffeinated Options
A
Sparkling Soda, Smoothie, Hot Cocoa, Shake, Steamer, Decaf Ceylon Tea, Decaf Coffee, Water, Lemonade
7
Q
Toppings
A
Boba, Whipped Cream, Soft Top, Sprinkles
8
Q
Milk Options
A
Choco, Half-and-Half, 2%, Nonfat, Sweet Cream, Protein Milk
9
Q
Non-Dairy Milk
A
oat, almond, coconut
10
Q
Smoothie flavors
A
strawberry, mango, green apple
11
Q
Food
A
chocolate chip muffin, lemon poppyseed muffin, orange cranberry muffin, granola bar
12
Q
Dutch favs
A
white mocha, double torture, cocomo, carmelizer, kicker, annihalator, golden eagle, 911
13
Q
Classics
A
Latte, oat milk latte, mocha, cold brew, nitro cold brew, americano black coffee, chai latte, hot cocoa
14
Q
White Mocha
A
white choc sauce, espresso, choco milk
white choco mocha
15
Q
Double Torture
A
vanilla syrup, extra dub, choco milk
vanilla mocha with 2 extra shots
16
Q
cocomo
A
coconut syrup, espresso, choco milk
coconut mocha
17
Q
carmalizer
A
carmel sauce, espresson, choco milk
carmel mocha
18
Q
kicker
A
irish cream syrup, espresso, half-and-half milk
irish cream breve
19
Q
annihalator
A
choco macadamia nut syrup, espresso, half and half milk
choco mac breve
20
Q
golden eagle
A
golden eagle syrup, espresso, half and half milk, carmel drizzle
carmel vanilla breve
21
Q
911
A
irish cream syrup, 6 shots espresso, half and half milk
irish creme breve
22
Q
? Americano/Hot Tea
A
Would u like cream or sugar?
Do u want ice its hot?
23
Q
? All mocha drinks and hot coco
A
Would u like wipped cream or soft top?
24
Q
? All milk based drinks when ordered with sugar free flavor
A
Al milks we have have sugar, i can use a milk that has the least amount of sugar (breve) if you want?
25
? Sparkling soda
Would u like cream or whipped cream?
26
? Cappuccino
Do u want it wet or dry?
Wet - half froth
Dry - all froth
27
? Chai Latte
would u like wippeed cream or soft top on that?
28
? Smooth/Shake/Freeze
WOuld u liked whipped cream or soft top?
29
? Rebel
Would u like boba with that?
30
? Cold Brew/Nitro Cold Brew
Would u like a cream, flavor, or soft top?
31
Allergen-Free Drinks
Coffee: cupcake oatmilk latte, hot grasshopper oat milk latte, iced bannana oat milk lattee
Not Coffee: iced vampire slayer lemonade, blended electric berry rebel, aftershock green/black tea, iced midnight rebel
32
Hot cup sizes
Kids - 10 oz
Small - 12 oz
Medium - 16 oz
Large - 20 oz
33
Cold Cup Sizes
Kids - 10 oz
Small - 16 oz
Medium - 24 oz
Large - 32 oz
34
Syrups
almond, choco macadamia nut, cinnamon, coconut, creme de menthe, cupcake, golden eagle, hazelnut, irish cream, salted carmel, vanilla
35
Fruit Syrups
Bannana, Blackberry, Blue Raspberry, Kiwi, Lime, Orange, Passion Fruit, Peach, Pineapple, Pomegranate, Raspberry, Ruby Red Grapefruit, Strawberry, Watermelon
36
Sauces
Carmel, Dark Choco, White Choco
37
Sugar Free Syrups
Choco Macadamia Nut, cocnut, hazelnut, irish cream, salted carmel, vanilla
38
Sugar Free Syrups
peach, raspberry, strawberry
39
Sugar Free Sauces
carmel, dark and white choco
40
Where was dutch created
Grants Pass Oregeon, 1992, By Dave and Travis
41
Dutch Bros Reserve Coffee
3 bean blend which is a extra-bold medium roast using 100% arabica beans
42
White Coffee
100% arabica beans from Brazil, highest caffiene levels, only slightly roasted
43
Decaf Coffee
Decaf is made from Brazilian beans and is 99.9% Caffiene Free
44
Cold Brew
cold brewed with dutch private reserve
nitro is just nitro infused poured from a can
45
Coffee Comes From..
Colombia, El Salvador, Brazil
46
No additional Charge
Light ice, extra cream, 12 oz cup water, protein milk in americanos cold brews or teas, whipped cream, almond oat or coconut milk
47
Additional Charges
Soft top, protein milk as drink base, extra tea bag, extra shot of coffee or rebel shot, popping boba, extra flavor (float, drizzle, extra sweet), extra scoop of sweet cream
48
Steam Wand
left - off
Right - on
Wipe down with bleach rag when done, then blast again to sanatize
49
Portafilter
get the ground coffee and dose it, connect to machine by lifting into head then turning right
shot tin catches the shots of espresso
50
Plate
where the espresso milk etc, falls in the machines
51
Buttons
Press either button (both make a dub or double shot of espresso) then a counter counts the seconds of the dub
52
Flavor Scoops
measured in clean flat scoops (all the way till top till there's surface tension)
53
Dosing the Grind
Position portafilter under grinder dosing chamber, pull level towards you and carefully glide back, perfome twice to get a 14 gram dose, each pull is 7 grams of private reserve coffe
54
Correct Grind
If grind is too coarse shot will be too runny, if too find water goes thru too slow creating burnt roast
To be more fine, push adjustment collar to the right, to be more coarse push left
55
White Coffee Grind
comes pre ground, just pour into portafilter, make sure to clean portafilter between different grounds because they are different
56
Tamping a Shot
Apply pressure to a dosed grind on the grinder, MAKE SURE IT'S EVEN
57
Pulling a Shot
Use all heads on the machine evenly even for different kinds of coffee's, just rinse in between
58
Shot Window
Decaf and Private Reserve: 15-26 seconds
White Coffee - 7-11 seconds
IF OUTSIDE TIME FRAME THROW AWAY
59
Anatomy of Dub
Heart - deep rich brown bitter
Body - middle carmel brown
Crema - frothy golden brown, sweet
60
Cubano Shot
pocket of sugar between two pulls of espresso from doser
61
Fireball Shot
sugar and cinnamon between pulls
62
Half Caf Shot
One pull of decaf, on pull of private reserve
63
Domino Shot
One dub of Private reserve and one dub of white coffee
Split dub shots in half and measure 1 1/4 scoop from each dub to make 1 full dub shot together
64
Safe Zone of Freezer for Milk
32-40 degrees
65
Ideal Temp Range of Milk
150-155
100 for kids
66
Steamed Milk
should have 1/4 inch of froth on top
67
Tap Tower
Dispenses Rebel, Lemonade, and Water
Buttons for each drink size
Diffuser: plastic piece inside nozzle that distributes mix evenly
Nozzle: pouring spout
BIB: bag in a box where product lives
BIB Lines: line/tube that transfers from BIB to tap tower
68
Steps for Non Coffee Drink Building
Ice to top, add product, add/stir flavor, add more ice if needed not more product
69
Americano
Bunn Water, Espresso
70
Latte
Steamed 2% milk, espresso
71
Breve
Steamd kick me mix, espresso
72
Mocha
steamed choco milk, espresso
73
Dry cappachino
Full cup froth, espresso
74
Wet cappuccino
half cup froth, milk, espresso
75
Double Cup
americanos, teas, and anything ordered extra hot
leave 1/4 inch of space at tope for americanos and teas so they dont hurt and splash someone
76
Espresso Amounts for Cup Sizes
Small/Medium - 1 dub
Large - 2 dubs
1 Shot Espresso - 1 1/4 scoop of dub
77
RECIPE RULE
Flavor, Shot, Milk
78
Flavor Rules
Clean spoons after every use, flat scoop to the top, stir drinks, equal parts of flavoring if mixing more than one flavor
ALL COFFEES GET 1 SCOOP OF FLAVOR UNLESS SPECIFIED, except zero sugar, and 9ll's which get two scoops)
Extra sweet is one additional flat scoop of flavor
79
911's flavor rule
get two flat scoops of flavor unless sugar free they get 1
80
Sugar Syrup
liquid cane syrup, 1/2 scoop is standard
81
Honey
follows flavor rules of drink
82
Drizzle
make a "hashtag" without lifting or stopping
extra drizzle is just another hashtag
drizzle around cup is just one ring around the cup
83
Syrup Float
Only 1 scoop of flavor, if multiple flavors do math
84
Picture Perfect
drizzle choco sauce and carmel around top of the cup back and forth, then fill cup with beverage and add hashtag of carmel and chocolate sauce to top of whipped cream or soft topS
85
Sugar Free Syrup/Sauces Rules
Sugar Free Syrups are more potent so only 1 scoop
Sugar Free Sauces are less potent so 2 scoops
86
Sauce is Boss
When using sugar free sauce and syrup use 2 scoops because sauce is boss
Use one scoop of each
87
Kick me Milk
used for kickers, golden eagles, annihaltors and breves
least amount of sugar
88
Choco Dutch Milk
for mochas and hot cocoas
89
2% Milk
for any latte
90
Nonfat
for a lighter version of a drink
91
Protein Milk
High Protein Reduced Fat, 2% milk with 20g of protein per 8 oz
92
Almond, Oat, Coconut
Dairy alternative
93
Soft Top
sweet foam that floats on top of drinks
94
Dutch Freeze
homogenized whole milk for dutch freezes
95
Vanilla Ice Cream Mix
base for shakes and blended chais
96
Sweet Cream
alternative for sweeter and creamier drinks
97
Cream on Top
Light - 1 oz
Regular - 2 oz
Extra - 3 oz
always half and half or kick me mix
98
Soft Top on Top
Shake for 10 seconds
Light - 1 flat scoop
Regular - 2 flat scoops
Extra - 3 flat scoops
99
Flavored Soft Top
In a cup:
1/2 scoop of flavor per 2 scoops of soft top
stir to mix
100
Sweet Cream Soft Top
1 scoop for every size, replacing 1 scoop of drink base
added to drink same time as flavors
101
Customizations of Milk
1% - combine 1/2 nonfat and 1/2 2% milk
Whole Milk - split 1/2 nonfat, and 1/2 kick me mix to create close alternative
102
Skinny Rule
When a drink is ordered skinny make it with nonfat milk
If skinny drink is a mocha be sure to split 1 scoop of desired flavor evenly with required chocolate sauce to account for chocolate flavor, DO NOT USE CHOCOLATE MILK
103
Mocha w/ zero sugar added
Have to make without choco milk, replace with choco sauce
104
Double Chocolate Mocha
extra scoop of chocolate sauce
105
Iced Drink Lines
Combined in Mix cup
Small - 8 oz
Medium - 12 oz
Large - 16 oz
(half of size of cup)
106
Tom Tomming
non-carbonated drinks are poured back and forth between ice cup and mix cup to ensure coldness throughout
107
Light Ice
cut ice in half, and increase mix line by half
108
Cold Pours
made in hot or cold cups, get one scoop of flavor (besides 911's) and are topped with cold milk (no ice or steaming added)
extra double shot for medium and larges in cold cups
109
Cold Pours Cold Cup Rules
Small - 1 scoop flavor, 1 dub, fill with cold milk
Medium - 1 scoop flavor, 2 dubs, fill with cold milk
Large - 1 scoop flavor, 3 dubs, fill with cold milk
110
Cold Pour Hot Cup Rul
Small - 1 scoop flav, 1 dub, fill with milk
Medium - 1 scoop flav, i dub, fill with milk
Large - 1 scoop flav, 2 dubs, fill with cold milk
111
Double Torture Cold Pours
add an extra dub to medium and larges
112
911 Cold Pours
small/medium get 3 dubs, large gets 4 dubs, all get 2 scoops of flav, except when sugar free
113
Dutch Freeze's
mix is a blend of espresso, milk, and sugar, can be customized with milk or flavor, always offer whipped cream or soft top
All get one scoop of flavor, add syrup/sauce after freeze is been put in cup
9ll's and double tortures get an extra dub, and only 1 scoop of flavor
mocha freezes get 2 oz of choco milk
114
Carburetors
Freezes that have any dietary restrictions
Smalls - 2 scoops flav, 1 dub, milk to 6 oz line
Medium - 3 scoops flav, 1 dub, milk to 8 oz line
Large - 4 scoops flav, 2 dubs, milk to 10 oz line
2,3,4, lets make a carureator
6,8,10 lets give it a blend
always mix in blender with ICE, once blended pour into cup
if adding extra dubs, stir them in by hand after blending
double tortures get an extra dub
911's get 2 extra dubs, and 1 more for a large
115
Cold Brew Concentrate
made with private reserve can be made iced or toasted
dilute concentrate, pour can into gallon jug, fill to pour line with cold water
date with labels, good for 7 days
3 sizes, 1 size of nitro
116
Iced Cold Brew
flavor (same rules as coffee so 1 scoop), 2 oz milk, fill to mix line, tom tom into plastic cup
small - 8 oz
medium - 12 oz
large - 16 oz
117
Iced Cold Brew Double Torture
1 flat scoop flavor, 2 oz choco milk, dub, cold brew to mix line, plastic cup tom tom
118
Iced Cold Brew 911
2 flavor, 2 oz kick me, dub, cold brew to mix line, tom tom in cup
119
Nitro Cold Brew
in a can and should be tom tommed 3x in can, iced, or toasted
always in plastic 24 oz cup
120
Toasted Cold Brew
3 sizes
measure cold brew and milk is requested in a mix cup before steaming, go to 1 mix line below cause it expands
same flavor rules
121
Toasted Nitro Cold Brew
ALWAYS served in a large paper cup, follows standard hot coffee flavor rules
122
Iced Rebels
small - 1 flavor, 8.4 oz can
medium - 2 flavor, 12 oz can
large - 2 flavor, 16 oz can
ice - rebel can - flavor
1,1,2 iced rebel for u
123
Zero Sugar Rebels
we have all 3 size sugar free cans too, we only have three syrups (strawberry, peach, and raspberry) that are sugar free though
when blended it will be chunky, warn customers
124
Freeze Rebels
Rebel mix is for blended rebels for the freeze machines and blender
to fill machine combine equal parts concentrate and chilled water
small - 1 scoop flavor
medium - 2 scoop flavor
large - 3 scoop flavor
1,2,3, blended rebel for me
if in blender pour to 8,12, and 16 oz lines
125
Can - Blended Rebel
can-blended rebel get 2,3,4 shots flavor for small medium large and have same mix lines are regular blended
126
Rebel Shots
add 1 oz of rebel mix, make sure to shrink base to fit it in
127
Hot Teas
all hot tees get 1 scoop of flavor when requested, and are brewed/steeped with out hot water from bunn machine
double cup
always ask if they want honey sugar or ice
small/medium - 1 tea bag
large - 2 tea bags
128
Iced Teas
comes bre brewed in green and black
small - 1 flavor, 8 oz line
medium - 2 flavor, 12 oz line
large - 3 flavor, 16 oz line
FROM TEA BAGS:
steep 1 for s/m in 3 oz for 1 min
steep 2 for l in 6 oz
add cold water to correct mix line
pour over ice and tom tom
129
To Brew Cold Tea in Jug
1 gallon pitcher, 1 large tea bag, 1 qt of hot water, steep for 15 min, remove and squeeze bag then fill w/ cold water
130
Blended Tea
Flavor: 2,3,4
Mix Lines: 8oz, 12oz, 16 oz
131
Hot and Iced Chai
1/2 Chai, 1/2 2% Milk
When flavor is added replace 1 oz with 1 scoop of flavor
always offer whipped cream of soft top
132
Blended Chai
small - chai 6 oz line, ice cream mix to 8 oz
medium - chai to 9 oz, ice cream to 12 oz
large - chai to 12 oz, ice cream to 16 oz
if flavor is requested replace 1 oz of chai concentrate for 1 scoop
if custie requests blended chai use ice cream mix, for mochas add choco sauce and evenly split flavors
133
Dirty Chai
w/ espresso, ask customer how many shots of espresso
we replace equal parts of the chai and milk
134
Sparkling Soda
Soda water = cool cans, make in mix cup then cut in cup full of ice
Flavor: 2,3,4
Mix Lines: 8oz, 12 oz, 16 oz
TAP:
ice cup, press button of size, add and stir flavor
135
Blended Sparkling Soda
Flavor: 2,3,4
Mix Lines: 8oz, 12 oz, 16 oz
pop into blender with ice
2,3,4 SODAS GET MORE
136
Cream on Soda
Cream on top, reduce ice and float on top 2 scoops
Sweet Cream mix in with 1 scoop
137
Lemonade
Flavor: 1,1,1,
Mix Lines: 8 oz, 12 oz, 16 oz
When adding cream float on top and reduce ice
To make iced pre-mix add 20 oz of lemonade concentrate, 100 oz of chilled water in a pitcher
all lemonades contain sugar, besides some flavors
blended pre-mix is 48 oz of concentrate, and 80 oz of water
138
Smoothies
Smoothies come in 3 flavors: strawberry, mango, green apple
sugar free get one flat scoop
Fill blender to mix line, add full cup of ice and blend
Kids - 5 oz
S - 8 oz
M - 12 oz
L - 16 oz
always offer whip, if customer wants another flavor replace 1 oz of smoothie mix with 1 flat scoop
139
Shakes
made with shake mix (ice cream mix) it's caffeine free
Flavor: 1,2,3,4
Size: Kid, S, M, L
Mix lines for blender:
Kids - 5 oz
S - 8 oz
M - 12 oz
L - 16 oz
140
Hot Cocoa
made with steamed chocolate milk, always offer whipped cream/soft top, if flavor requested add 1 flat scoop for every size
141
Kids Drinks
Kids cup is 12 oz but should reach only 10 oz
toppings are the same, dont put ice unles requested it's always a cold pour
not-so-hot, only steamed to 100 and always offer whip cream
142
Steamers
a steamer is steamed 2% milk, but we can make with any milk type, if flavor requested we add 1 flat scoop
143
Boba
add one flat 2 oz scoop to top of drink, add 1 additional scoop for each extra
goes underneath soft top/whip and always served with boba straw
144
Split-Base Drinks
may request multiple drink bases
always follow flavor rule that is the LEAST amount of scoops
charge for more EXPENSIVE base
for taps:
use a mix cup and manual dispense equal parts, pour over ice and add flavor
145
Extra Thick
follow standard recipe, top with A LOT of ice and blend
from freeze machine, pull product to the line that is 3/4 of the way up the cup, add flavor, top off cup with ice and blend
146
Parfait Style Soft Top
Bottom Layer 1/2 scoop
Middle 1/2 scoop
Top 1 scoop
147
Parfait Style Whipped Cream
bottom - cover
middle - one ring
top - cover
148
Non-Coffee Cold Pours
choco milk: pour iced choco milk, same pricing as hot coca, but 32 oz is $2 more
lemonade: one scoop of flavor and fill to top
rebels and sparkling soda: double the recipe with no ice and double the price
tea: make tea as usual and top it off
149
Dutch Pup Cup
in a 5 oz pup cup:
fill to top with whip cream
place dog treat on top
