Maximising Impact - Our New Stategy

Question 1

SARRD

Tell me how you will ensure that your teams understand how their roles support delivery of our new strategy?

TL Role - Cascades, 1 to 1’s Regular Updates

Answer 1

• I love working at Arcadis.
• Passionate about People.
• Passionate I am about the strategy.
• Passionate about making a difference.
• Hopefully impart this on the team.
• If not properly communicated and understood then little effect.
• Bring team along the journey.
• Regular business communications are cascaded.
• Share the vision and the strategy with the team.
• Align the Team - embed in GPS.
• Review Vision and Strategy
• Reinforce - regular part of the meetings.
• 1 to 1’s check on progress of GPS
• Surveys / Feedback Loops.
• Link V&S back to Team - Behaviours and Norm
• Embed into GPS (Business Plan / Commission Targets,

Question 2

Sustainability - Not just a bum on a seat

Which parts of the new strategy resonate most with your client portfolio and how will you integrate this with them going forward?

Answer 2

• Sustainable Solutions
  Environmental
• Net Zero by 2035
• 50% Reduction in Carbon Footprint by 2030
• 25% of the Carbon Footprint is
• Lower Thames Crossing – Hydrogen or Electricity in lieu of Diesel – catalyst for change.
• Integrate by Carbon Reporting – presented Arcadis to Rail Systems in 2023. EKFB Renewed Focus.
• This represents a growth opportunity.
  Social and Communities
• Always been a challenge for HS2.
• Renewed Focus on TTC.
• Integrate by HS2 CDC CSR Champion and greater links back into Arcadis.
  Economically and Financially Sustainable
• Commercial role – not a bum on a seat – trusted advisor and upskiller.
• Upskilling
• Mock Adjudications
• Bitesize
• Alliance Readiness (Alliance Management Plan, led on CEMAR platform set up, WI1500 updates)
• Recently interviewing HS2 staff
• Commercial Lead on Track
• Integrate by listen to our client, curious and evolving our thinking.
• 10 x Client Commitments

Carbon Reporting, CSR, Bitesize, RICS APC, Interviews

Question 3

Everything Matters, Client Commitments, Listen and Adapt

How are you responding to the customer experience through the work you are currently doing?

Bitesize, Nomination, APC, Interviews, Lead Evaluator, Ruth Todd

Answer 3

• Everything we do matters. (every invoice, conversation, email)
• Clients at the Heart of what we do.
• Maintain open and robust lines of communications.
• Encourage honest and open two-way feedback.
• Regular CX - delivering, doing what we say, being our best?
• Constantly listening to our client and responding to their needs.
• Regular 1 to 1’s with direct reports in HS2.
• Average 9.6 during 2023
• From my point of view I have built a reputation based on the service I have provided and my deliverables.
• AMP, CEMAR, Bitesize, RICS, Mock Adjudications, Upskilling WI1500
• Trusted Advisor – holding interviews on behalf of the client.
• CV’s - speak to hiring managers.
• Upskilling - RICS.
• We constantly challenge the client (AMP).
• Self-Perceptions rarely done and good that we have
• 10 x Client Commitments - embed into team

Everything Matters / Not Just a Bum on a Seat / Trusted Advisor / Clients at the Heart of what we do.

Question 4

Our UK Client scores were below average globally, how will you address this going forward?

Answer 4

Everything we do matters.
Last year we scored mainly 9’s and 10’s.
Average 9.6 - only way is down?
No self-reflection.
10 x client commitments
From our point of view we continue what we are already doing:
Honest and Open Lines