Mental states of your client

Question 1

When providing information there are important principles to follow, including consideration of at least seven points. List the points below.

Answer 1

1. Uncertainty
2. Anxiety
3. Physical
4. Emotional
5. Timing
6. Establishing understanding
7. The use of appropriate language

Question 2

What are the differing types of questioning methods you can use and what are their impacts on your client?

Answer 2

1. Closed
2. Open

Question 3

What is the difference between encouraging responses and discouraging responses?

Answer 3

Encouraging:
1.Affirming
2.Empowering
3.Supportive
4.Validating

Discouraging:
1.Trivialising
2.Dismissive
3.Un caring
4.Cold