MHR 305 Final Ch. 14 & 16

Question 1

labor relations

Answer 1

Field that emphasizes skills that managers and union leaders can use to minimize costly forms of conflict (such as strikes) & seek win-win solns to disagreements

Question 2

AFL-CIO

Answer 2

Association that seeks to advance the shared interests of its member unions at national level

Question 3

Checkoff provision

Answer 3

Contract provision under which employer on behalf of union auto deducts union dues from employees’ paychecks

Question 4

Closed shop

Answer 4

Person must be union member before being hired

Question 5

Union shop

Answer 5

Employees to join union within a certain amt of time after beginning employment

Question 6

agency shop

Answer 6

Payment of union dues but no union membership

Question 7

maintenance of membership

Answer 7

Not requiring union membership but requiring employees who join union remain members for certain period of time

Question 8

strike

Answer 8

Collective decision by union members not to work until certain demands or conditions are met

Question 9

mediation

Answer 9

Conflict resolution procedure in which mediator hears views of both sides and facilitates negotiation process but has no authority to dicate a resolution

Question 10

fact finder

Answer 10

3rd party, views both sides of argument and possibly recommended settlement, which parties may decline

Question 11

arbitration

Answer 11

Conflict resolution arbitrator determines binding settlement

Question 12

grievance procedure

Answer 12

Process for resolving union-mgt conflicts over interpretation or violation of collective bargaining agreement

Question 13

HPWS

Answer 13

Right combo of people, tech and org structure that makes full use of org’s resources and opps in achieving its goals

Question 14

transaction processing

Answer 14

Computations & calcs involved in reviewing & documenting HRM decisions and practices

Question 15

decision support systems

Answer 15

Com software systems designed to help managers solve problems by showing how results vary when the manager alters assumptions or data

Question 16

expert systems

Answer 16

Com systems that support decision making by incorporating decision rules used by people who are considered to have expertise in a certain area

Question 17

cloud computing

Answer 17

Using a network of remote servers hosted on internet to store, manage and process data

Question 18

HR audit

Answer 18

Formal review of outcomes of HRM functions, based on identifying key HRM functions and measures of business performance

Question 19

HR analytics

Answer 19

Assessment of HR effectiveness that involves determining impact of, or financial cost and benefits of program or practice