MHR 305 Final Ch. 8, 10, 11, 12 Flashcards
(22 cards)
performance management
Process through which managers enhance that employees’ activities and outputs contribute to org’s goals
org behavior modification
OBM- plan for managing behavior of employees through a formal system of feedback and reinforcement
procedural justice
Judgment that fair methods were used to determine the consequences an employee receives
interactional justice
Judgment that org carried out its actions in a way that took the employee’s feelings into account
hot-stove rule
Discipline should be like a hot stove, giving clear warning and following up with consistent, objective, immediate, consequences
progressive discipline
Formal discipline- consequences become more serious if employee repeats offense
alt dispute resolution- ADR
Methods of solving a problem by bringing in impartial outsider but not using the court system
mediation
Nonbinding process- neutral party from outside org hears case and tries to help people in conflict arrive at a settlement
arbitration
Binding process- prof arbitrator from outside org hears the case and resolves it by making a decision
employee assist program
EAP-referral service that employees can use to seek pro treatment for emotional problems or substance abuse
outplacement counseling
Service in which pros try to help dismissed employees manage transition from 1 job to another
job structure
Relative pay for diff jobs within the org
pay structure
Pay policy resulting from job structure and pay level decisions
exempt employees
Managers, outside sales, etc not covered by FLSA requirement for overtime pay
non-exempt employees
Covered by FLSA requirements for overtime pay (hourly)
pay differential
Adjustment to payrate to reflect differences in working conditions or labor markets
delayering
Reducing the # of levels in org job structure
skill based pay system
Pay structures that set pay according to employees’ levels of skill or knowledge and what they are capable of doing
Piecework rate
wage based on amt workers produce
Scanlon plan
Gainsharing prog in which employees receive a bonus if ratio of labor costs to sales value of production is below a set standard
Employee stock ownership plan ESOP
Arrangement in which org distributes shares of stock to all its employees by placing it in a trust
balanced scorecard
Combo of perf measures directed toward the company’s LT and ST goals and used as basis for awarding incentive pay
