Michael Porter's knowledge workers Flashcards
1
Q
what is a knowledge worker?
A
professional employees such as financial and marketing analysts, engineers, lawyers, and accountants
2
Q
what are all knowledge workers? (textbook definition)
A
experts in a particular area
3
Q
how many observations did Porter make?
A
6
4
Q
what does knowledge worker productivity demand us to do?
A
we ask the question: “what’s the task?”
5
Q
what must knowledge workers have?
A
autonomy
6
Q
what must be part of the work that they do?
A
innovation
7
Q
Productivity of the knowledge worker is:
A
not-at least not primarily- a matter of quantity of output. Quality is at least as important
8
Q
what does knowledge worker productivity require?
A
the knowledge worker is both seen and treated as an ‘asset’ rather than a cost (the worker wants to work for the organization)
9
Q
A
