midterm 2

Question 1

listening process

Answer 1

1. Reception (literal hearing)
2. Attention (focusing/concentrating)
3. Perception (analyzing info)
4. Assignment of meaning (putting stimulus into predetermined category)
5. Response (external or internal, intellectual or emotional reaction)

Question 2

Discriminative, comprehensive, therapeutic, critical and appreciative listening

Answer 2

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Discriminative: same set of words can mean many things, based on verbal and nonverbal communication (example: knowing when someone is being sarcastic)
Comprehensive: recognize and retain info
Therapeutic: comfort, offere advice when needed, use empathy
Critical: evaluating and assessing messages
Appreciative: enjoyable sensor stimulation (example: watching a comedian)

Question 3

Causes and levels of conflict

Answer 3

1. No conflict
2. Latent conflict (one person senses conflict, other does not)
3. Problems to solve (express concern, confront conflict)
4. Dispute (problem needs centered conflict to be solved)
5. Help (dispute is unmanageable, help from others in necessary)
6. Fight or flight (either annihilate one another, or separate)
7. Intractability (conflict will never be solved)

Question 4

good anger

Answer 4

Good anger: clear, direct, expressive assertion of needs and/or wants

Question 5

DESC Scripting

Answer 5

A way of dealing with interpersonal conflicts

1. Describing (be objective)
2. Expressing (say what you feel/think)
3. Specifying (state specific preferences)
4. stating Consequences (realistic punishment)

Question 6

interview question types

Answer 6

direct(specific answer)
open (tell me about...)
closed (multiple choice)
polarizing (yes or nah)
leading (implying an answer)
mirror/probing (tell me more)

Question 7

Advantages of working in groups

Answer 7

Advantages:
>	different points of view
>	more skepticism
>	more creative
>	more risks

Question 8

disadvantages of working in groups

Answer 8

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takes longer
group think
give up some individuality
social loafing

Question 9

Forming/norming/storming (strategies on 255)

Answer 9

1. forming (people deciding to come together)
2. norming (establish rules, procedures, get to know each other)
3. storming (when conflicts erupt)
4. conforming (working together)
5. performing (acting toward goals)
6. adjourning (ending a group for good)

Question 10

Six-step standard agenda decision making (260)

Answer 10

1. problem identification
2. problem analysis
3. solution criteria
4. solution suggestion
5. select a solution
6. solution implementation

Question 11

Leadership power (282)

Answer 11

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legitimate (inspiring responsibility in followers)
reward 
coercive (taking away rewards, punishing)
expert (providing info/advice)
referent (providing others with efficacy, worth or approval)

Question 12

Autocratic/participatory/free reign leadership styles

Answer 12

>

autocratic: tyrannical
participatory: group participation is necessary
free reign: no guidance

Question 13

bad anger

Answer 13

>internal actions (self-criticism)
> acting out (drinking)
> passive resistance (noncompliance, ex. loud sigh)
> violence (to self or others)
>external actions (cynicism w/ words)