Midterm

Question 0

How much did client spend on food

Answer 0

$20 billion

Question 1

What are the objectives of a vet clinic

Answer 1

Quality of medical care, client education, good working conditions, efficient operating procedures and financial growth

Question 2

What does a mobile clinic have to be affiliated with

Answer 2

A vet clinic

Question 3

Describe a vet office

Answer 3

Consultations and hospitalization for diagnostic purpose

Question 4

Describe a vet clinic

Answer 4

Offers hospitalization and treatments

Question 5

Describe a vet hospital

Answer 5

Number of vets, opening hours an emergency service

Question 6

What is the OMVQ regulate

Answer 6

Radiology, treatment, Anastasia, surgery, isolation, necropsy, library, consults, equipment, pharmacy, lab, safety

Question 7

What are the changes and establishment do too

Answer 7

Client demands and competition

Question 8

What are the seven broad sectors of the veterinary management

Answer 8

Strategic planning, human resources, finance, general management, health and safety, IT, marketing

Question 9

Why are tasks delegated to a practice manager

Answer 9

They do the work so that the vet can focus on clinical duties

Question 10

Describe the role of a strategic planner

Answer 10

Plans for growth and checks output frequently

Question 11

Describe the role of the general manager

Answer 11

Scheduling, purchasing, building maintenance

Question 12

Describe the role of human resources

Answer 12

Staff meetings, discipline employees, payscales, payroll

Question 13

Describe the role of the finance worker

Answer 13

Bank account , accounting, record production, payables and receivables, taxes, year end

Question 14

Describe the role of a health worker

Answer 14

Safety manuals, CSS T, first aid provisions

Question 15

Describe the role of IT

Answer 15

Computer maintenance

Question 16

Describe the role of marketing

Answer 16

Promotions, client surveys, open house

Question 17

What are the three ways you can define a successful practice

Answer 17

By the owners perception, client perspective, employees perspective

Question 18

Describe the owners perspective of a successful practice

Answer 18

Client trust, efficient management, satisfied customers

Question 19

Describe the employees perspective of a successful practice

Answer 19

Good salary, work conditions, growth in job, client trust

Question 20

Describe the client perspective of a successful practice

Answer 20

Consistency breeds confidence. Timely appointments call backs, cost and value

Question 21

How many technicians should there be per veterinarian

Answer 21

Three

Question 22

What are the five C’s of teamwork

Answer 22

Cooperation, combination, commitment, contribution, communication

Question 23

What is the team goal

Answer 23

Cohesive, efficient and supportive

Question 24

Describe an extrovert

Answer 24

Action oriented

Question 25

Describe an introvert

Answer 25

Thought oriented

Question 26

Describe a sensor

Answer 26

Needs facts

Question 27

Describe an intuitive person

Answer 27

Relies on abstract information

Question 28

Describe a judger

Answer 28

They plan everything

Question 29

Describe a perceiver

Answer 29

Spontaneous

Question 30

Describe the seven strategies of successFul staff

Answer 30

Teamwork, professional conduct, flexibility, recordkeeping, follows instructions, safety, people business, good communication skills

Question 31

Half of a conversation is talking and half is what

Answer 31

Listening

Question 32

What are some good interpersonal skills

Answer 32

Patients, tact, kindness, courtesy, empathy

Question 33

What is paralanguage

Answer 33

Non vocal communication and body language. Such as clothes or smile

Question 34

What is the rule for confrontation

Answer 34

Wait for three incidents and then wait 24 hours after

Question 35

What are the ways people can take confrontation

Answer 35

Conflict, competing, accommodating, avoiding, compromising, collaborating

Question 36

What are the three types of clients

Answer 36

Exceptional, average and poor

Question 37

Where is the best area to open up a vet clinic

Answer 37

In a middle-class area

Question 38

What does the client want

Answer 38

Recognition, consideration, individual attention. Offer good services provided, convenience, fair billing

Question 39

How long do you have to keep records

Answer 39

Five years

Question 40

Why do we use soap

Answer 40

It's standardized everywhere

Question 41

What is the S in soap

Answer 41

Subjective. Client information

Question 42

What is the O in soap

Answer 42

Information gathered and lab results

Question 43

What is the a in soap

Answer 43

Assessment.

Question 44

What is the P and soap

Answer 44

Plan.

Question 45

In the GPE what do you evaluate

Answer 45

Eye, mucous membranes, lymph nodes, digestive system, urinary system, circulatory system, respiratory system and integument