Midterm 509 Flashcards
Closely attending to what the patient is communicating, connecting to the patient’s emotional state, and using verbal and nonverbal skills to encourage the patient to expand on his or her own feelings or concerns
Active Listening
The capacity to identify with the patient and feel the patient’s pain as your own, then respond in a supportive manner.
Empathetic Responses
Guided questions show you sustained interest in the patient’s feelings and deepest disclosures and allows the interviewer to facilitate full communication, in the patient’s own words, without interruption
Guided Questions
Includes eye contact, facial expression, posture, head position and movement such as shaking or nodding, interpersonal distance, and placement if the arms or legs. Crossed, neutral or open
Non Verbal Comminication
Affirm the legitimacy of the patient’s emotional experience
Validation
Help the patient feel that problems have been fully understood and are being addressed
Reassurance
Express your commitment to an ongoing relationship
Partnering
Giving a summary of the patient’s story to communicate that you have been listening carefully
Summarization
Inform your patient when you are changing directions
Transitions
Empowering the patients to ask questions, express their concerns and probe your recommendations
Empowering the patient
True or False: You should always use peoples first language such as they have diabetes they are not a diabetic
True
What does FIFE stand for?
Feelings
Ideas
Functional effect
Expectations
What does feelings in FIFE include?
Fears or concerns about the problem
What does Ideas in FIFE include?
The nature and the cause of the problem
What does Function in FIFE consist of?
The problem on the patients life and how they function
What does expectations include in FIFE?
What are the patients expectations of the disease, of the clinician, or of the healthcare, this is often based on prior experiences.
What is adaptive questioning?
It is the same as guided questioning.
What are some techniques of guided questioning?
Moving from _________ to ___________ ended questioning
Open to closed
Using questions that elicit a graded response is a technique of?
Adaptive or guided questioning
In adaptive questioning you should ask a ________ of questions, one at a time
Series
You should always _______________ what the patient means
Clarify
Should you offer multiple choice questions to patients in adaptive questioning?
Yes
You should always encourage with ______________, and use ___________ to reiterate what the patient has said
Encourage and echoing
Silence in patients can be….
Therapeutic for patients or a time of reflection