Midterm Flashcards
(20 cards)
What is the acronym for attending behavior?
Square
Open
Leaning
Eye Contact
Relax
What are the 8 listening obstacles?
- Inadequate Listening
- Filtered Listening
- Empathetic
- Evaluative listening
- Listening for Facts
- Rehearsing
- Sympathetic Listening
- Interrupting
T/F A counselor develop a strong emotional connection with their client.
False
T/F Tentative Sounding Confrontation shouldn’t be used.
False
T/F You should have tons of sympathy to be a good councilor
False (you need empathy not sympathy)
T/F Empathy allows us to remain objective
True
T/F People discuss feeling easier than behaviors
False
How questions are used to get factual data
False (they open up feeling questions)
What is the confronting formula
You say_______ but you do__________.
Why do we not ask the client questions that start with why?
Because it makes them defensive
What do closed questions do?
They get yes or no answers (good if you are needing to clarify but not for them to open up)
What do open questions do?
Encourage the client to talk more.
They normally don’t start with “are” questions
Good reflections help you _______________.
It helps you identify emotions, it hits the intensity level
What are the 4 main emotions
Fear
Anger
Happiness
Sadness
What do minimal encouragers do?
Encourages them to keep talking
Proper attending behavior allows you to show what to the client
Positive sincere regard
Statements that helps you reflect feeling:
You must feel…
you’re feeling…..
Sounds like….
When reflecting content you:
Paraphrase the context of what the client is saying
What are the 5 discrepancies
- Words vs Behaviors
- Feeling vs Behaviors
- Mixed Verbal Messages
- Illusion vs Reality
- Real Self Concept vs Ideal Self Concept
4 Good Ways to Deal with Confrontation
- Know how do deal with conflict ahead of time. (Prepare for the conflict )
- Picture the Conflict in your Mind (picture their response in your mind, sleep on it)
- Deal with Conflict
- Leaning From the Conflict
