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OB ADM2336 > midterm > Flashcards

midterm Flashcards

(55 cards)

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1
Q

What is organizational behaviour?

A

a science!

understand: peoples lives at work, knowing ‘what’, seeing our employees perspectives as managers,
explain: why people react in a certain way

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2
Q

satisfaction in employees

A 
(lowest to highest)
pay
promotion
supervision
co-worker
work itself
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3
Q

do ceos or base line workers have more stress

A

People in higher positions tend to actually have less anxiety/stress than people at the bottom
People have more social capital at the top of organizations: they have control over the company, they have better pay,

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4
Q

what are attitudes

A

fairly stable (un)favorable evaluations of specific objects, situations, people

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5
Q

components of attitude

A

affective (feel)
cognitive (think)
=behaviour
remember your ABC’s

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6
Q

Job Satisfaction

A

a pleasurable emotional state resulting from the appraisal of one’s job

how one feels and thinks about their job

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7
Q

what determines job satisfaction? (1)

A

Disposition

does the job satisfy my values?

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8
Q

value-percept theory formula

A

dissatisfaction= V want - V have x V importance

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9
Q

facets of satisfaction

A 
pay
promotion
supervisors
coworkers
job itself
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10
Q

what determines job satisfaction? (2)

A

the work itself - job characteristics theory

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11
Q

Job characteristics theory acronym

A 
Variety
Identity
Significance
Autonomy
Feedback
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12
Q

what determines job satisfaction? (3)

A

mood and emotions
affective events theory
workplace events -> emotional reactions -> job satisfaction & behaviors

satisfaction can fluctuate day to day

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13
Q

why is commitment important?

A

unengaged employees are expensive

turnover is expensive

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14
Q

organizational commitment (definition)

A

the desire to remain a member of the organization

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15
Q

Affective commitment definition

A

staying because you WANT to
emotional bond
employees’ emotional attachment to, and involvement with, the organization

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16
Q

affective commitment models

A

erosion: people not involved in company expected to have higher turnover
social influence: pulled out of an organization by people who’ve already left, strong ties to people on outside already

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17
Q

Continuance commitment

A

staying because you NEED to

perceptions of costs associated with staying vs leaving

may stay due to lack of alternatives

feeling embedded in the organization

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18
Q

normative commitment

A

staying because you OUGHT to

feeling of obligation to remain loyal

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19
Q

responses to negative work events

A

loyalty
voice
neglect
exit

kind of behaviour that managers should watch out for

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20
Q

withdrawal (2 types)

A 
psychological withdrawal (neglect)
-daydreaming, socializing, looking busy, cyber-loafing, moonlighting

physical withdrawal (exit)
-tardiness, long breaks, missing meetings, absenteeism, quitting
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21
Q

psychological contracts

A

transactional - narrow set of obligations

relational -

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22
Q

what is personality

A

set of base traits and predicts how we behave

what people are like, make us who we are

relatively stable psychological characteristics … that influence how we interact with our environment

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23
Q

the Big 5

24
Q

Conscientiousness

Study These Flashcards
A

degree to which somebody is dependable, organized, reliable, self disciplined

hermione granger from harry potter

25
agreeableness
the extent to which a person is cooperative, helpful, friendly, approachable snow white trust others quickly have a lot of sympathy/empathy
26
Neuroticism
eor from winnie the poo feeling vulnerable, anxious, likely to be fearful or sad
27
openness to experience
having an active imagination, creative, intellectual creativity ann green gables
28
Extraversion
outgoing, sociable, talkative
29
task performance =
conscientiousness - neuroticism + extraversion + agreeableness + openess
30
citizenship behaviours
conscientiousness
31
counterproductive behaviours
conscientiousness (-)
32
training proficiency
openness to experience extraversion conscientiousness
33
situational strength
how strong is the situation behaviours are products of who we are and the situation that we happen to be in at that very moment some situations have very clear rules as to how you should behave
34
conscientiousness task performance relationships are...
more pronounced when occupations lack: structure situational constraints industry norms
35
Self-Esteem
degree to which a person has a positive self-evaluation
36
Work Centrality
the extent to which work is an individual's life interest "the major satisfaction in my life comes from my job"
37
cognitive ability
``` general intelligence involves the ability to: reason solve problems comprehend complex thoughts learn from experience ```
38
emotional ability (emotional intelligence)
self-awareness: can you pinpoint your own emotions other awareness: can you recognize emotion in others emotional regulation: recovering quickly from strong feelings of emotion use of emotion: using your emotions
39
what is stress?
psychological response to demands when something is at stake when demands > capacity to cope
40
work hindrance stressors
things that block our goal or achievement role overload role conflict role ambiguity daily hassles
41
work hindrance stressors: interpersonal conflict
difficult coworkers, supervisor, someone you feel as though you have to manage even though its not your job harassment and bullying
42
work hindrance stressors: working conditions
physical/environmental being in a difficult environment: hot, noisy, etc poorly equipped office psychological/procedural (steel making, working conditions)
43
work challenge stressors
this is more of a positive trait time pressure work complexity: doing new tasks, more exciting things work responsibility: working on things of importance
44
non-work hindrance stressors
negative life events: deaths, fam problems, etc. financial uncertainty work life conflict
45
work-life conflict
work and non work enter and conflict one another bi directional time based conflicct: one role makes you less successful in another role behaviour-based conflict: type of behaviours we are expected to follow in one role are incompatible for another role
46
non-work challenge stressors
family time demands (hosting parties, travelling, talking to them, etc.) positive life events (new relationships, holiday szn, marriage, new house, etc.) personal development activites (things that allow us to grow), volunteer work, music lessons, etc.
47
the stress process: strain
negative consequences of the stress response
48
strains: psychological
``` anger anxiety frustration depression job dissatisfaction reduced affective commitment difficulty concentrating ```
49
strains: physical
``` dizziness headaches tight muscles pounding heart stomach distress difficulty sleeping shortness of breath illness ```
50
strains: behavioural
increased accidents at work changes in performance (negative) substance abuse absenteeism & turnover aggression other counterproductive work behaviours
51
strains: burnout
exhaustion: emotionally drained mentally exhausted physical exhaustaion
52
cynicism
treating people like objects
53
low self-efficacy
feel as though you're unable to accomplish your goals
54
reducing and managing stress
``` work planning decreased/compressed workweek (not less hours but compressed) flextime flexplace/telecommuting personal days/hours job sharing ```
55
reducing and managing stress: work training
knowledge skills interactions

OB ADM2336 (13 decks)

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