MIDTERM LEC 1: COMMUNICATIONS Flashcards by Sunwoo's Berry

Q

COMMUNICATION PROCESS

A

SENDER → MESSAGE (MOT) → DECODING

How well did you know this?

1

Not at all

2

3

4

5

Perfectly

Q

simply the act of transferring information from one place, person or group to another.

A

COMMUNICATION

How well did you know this?

1

Not at all

2

3

4

5

Perfectly

Q

2 TYPES OF COMMUNICATION DIRECTION

A

VERTICAL COMMUNICATION
HORIZONTAL COMMUNICATION

How well did you know this?

1

Not at all

2

3

4

5

Perfectly

Q

DETERMINE IF FORMAL OR INFORMAL COMMUNICATION

BASIS: ORIGIN
- deliberately structured

A

FORMAL COMMUNICATION

How well did you know this?

1

Not at all

2

3

4

5

Perfectly

Q

DETERMINE IF FORMAL OR INFORMAL COMMUNICATION

BASIS: ORIGIN
- spontaneous and unstructured

A

INFORMAL COMMUNICATION

How well did you know this?

1

Not at all

2

3

4

5

Perfectly

Q

DETERMINE IF FORMAL OR INFORMAL COMMUNICATION

BASIS: NATURE
- well planned, systematic and authorized

A

FORMAL COMMUNICATION

How well did you know this?

1

Not at all

2

3

4

5

Perfectly

Q

DETERMINE IF FORMAL OR INFORMAL COMMUNICATION

BASIS: NATURE
- unplanned, unsystematic and unauthorized

A

INFORMAL COMMUNICATION

How well did you know this?

1

Not at all

2

3

4

5

Perfectly

Q

DETERMINE IF FORMAL OR INFORMAL COMMUNICATION

BASIS: FLOW
- prescribed through chain of command

A

FORMAL COMMUNICATION

How well did you know this?

1

Not at all

2

3

4

5

Perfectly

Q

DETERMINE IF FORMAL OR INFORMAL COMMUNICATION

BASIS: FLOW
- unofficial channels not prescribed

A

INFORMAL COMMUNICATION

How well did you know this?

1

Not at all

2

3

4

5

Perfectly

Q

DETERMINE IF FORMAL OR INFORMAL COMMUNICATION

BASIS: FLEXIBILITY
- rigid

A

FORMAL COMMUNICATION

How well did you know this?

1

Not at all

2

3

4

5

Perfectly

Q

DETERMINE IF FORMAL OR INFORMAL COMMUNICATION

BASIS: FLEXIBILITY
- flexible

A

INFORMAL COMMUNICATION

How well did you know this?

1

Not at all

2

3

4

5

Perfectly

Q

DETERMINE IF FORMAL OR INFORMAL COMMUNICATION

BASIS: AUTHORITY
- official channel

A

FORMAL COMMUNICATION

How well did you know this?

1

Not at all

2

3

4

5

Perfectly

Q

DETERMINE IF FORMAL OR INFORMAL COMMUNICATION

BASIS: AUTHORITY
- unofficial

A

INFORMAL COMMUNICATION

How well did you know this?

1

Not at all

2

3

4

5

Perfectly

Q

DETERMINE IF FORMAL OR INFORMAL COMMUNICATION

BASIS: PURPOSE
- to achieve business objectives

A

FORMAL COMMUNICATION

How well did you know this?

1

Not at all

2

3

4

5

Perfectly

Q

DETERMINE IF FORMAL OR INFORMAL COMMUNICATION

BASIS: PURPOSE
- to satisfy personal needs

A

INFORMAL COMMUNICATION

How well did you know this?

1

Not at all

2

3

4

5

Perfectly

Q

DETERMINE IF FORMAL OR INFORMAL COMMUNICATION

BASIS: SPEED
- time taking

A

FORMAL COMMUNICATION

How well did you know this?

1

Not at all

2

3

4

5

Perfectly

Q

DETERMINE IF FORMAL OR INFORMAL COMMUNICATION

BASIS: SPEED
- fast

A

INFORMAL COMMUNICATION

How well did you know this?

1

Not at all

2

3

4

5

Perfectly

Q

DETERMINE IF FORMAL OR INFORMAL COMMUNICATION

BASIS: ACCURACY
- accurate, legal and authentic

A

FORMAL COMMUNICATION

How well did you know this?

1

Not at all

2

3

4

5

Perfectly

Q

DETERMINE IF FORMAL OR INFORMAL COMMUNICATION

BASIS: ACCURACY
- often distorted, may be Rumors and Gossips

A

INFORMAL COMMUNICATION

How well did you know this?

1

Not at all

2

3

4

5

Perfectly

Q

DETERMINE IF FORMAL OR INFORMAL COMMUNICATION

BASIS: FORM
- oral and written

A

FORMAL COMMUNICATION

How well did you know this?

1

Not at all

2

3

4

5

Perfectly

Q

DETERMINE IF FORMAL OR INFORMAL COMMUNICATION

BASIS: FORM
- usually oral

A

INFORMAL COMMUNICATION

How well did you know this?

1

Not at all

2

3

4

5

Perfectly

Q

DETERMINE IF FORMAL OR INFORMAL COMMUNICATION

BASIS: SOURCE
- can be traced

A

FORMAL COMMUNICATION

How well did you know this?

1

Not at all

2

3

4

5

Perfectly

Q

DETERMINE IF FORMAL OR INFORMAL COMMUNICATION

BASIS: SOURCE
- cannot be traced

A

INFORMAL COMMUNICATION

How well did you know this?

1

Not at all

2

3

4

5

Perfectly

Q

METHOD OF COMMUNICATION
- direct person-to-person communication
- immediate feedback
3 elements: VERBAL, VOCAL, VISUAL

A. ORAL COMMUNICATION
B. PHONE COMMUNICATION
C. WRITTEN COMMUNICATION

A

ORAL COMMUNICATION

How well did you know this?

1

Not at all

2

3

4

5

Perfectly

METHOD OF COMMUNICATION - no visual contact - proper courtesy - tone of voice > words itself A. ORAL COMMUNICATION B. PHONE COMMUNICATION C. WRITTEN COMMUNICATION

PHONE COMMUNICATION

METHOD OF COMMUNICATION - provides a permanent record but limited feedback - 4 elements: CONTENT, STYLE, TECHNIQUE, FORMAT A. ORAL COMMUNICATION B. PHONE COMMUNICATION C. WRITTEN COMMUNICATION

WRITTEN COMMUNICATION

MEMO OR LETTER? POINT OF DIFFERENCE: SCOPE - shorter than letter - used only within the company

MEMO

MEMO OR LETTER? POINT OF DIFFERENCE: SCOPE - scope is larger - used for both internal and external communication

LETTER

MEMO OR LETTER? POINT OF DIFFERENCE: FORMALITY - there are FEW formalities

MEMO

MEMO OR LETTER? POINT OF DIFFERENCE: FORMALITY - is written maintaining a LOT of formalities

LETTER

MEMO OR LETTER? POINT OF DIFFERENCE: SALUTATION - is not used

MEMO

MEMO OR LETTER? POINT OF DIFFERENCE: SALUTATION - is a compulsory part

LETTER

MEMO OR LETTER? POINT OF DIFFERENCE: COMPLIMENTARY CLOSE - like salutation no complimentary close is required

MEMO

MEMO OR LETTER? POINT OF DIFFERENCE: COMPLIMENTARY CLOSE - complimentary close is an indispensable part

LETTER

MEMO OR LETTER? POINT OF DIFFERENCE: COST - less costly

MEMO

MEMO OR LETTER? POINT OF DIFFERENCE: COST - cost is higher than that of a memo

LETTER

MEMO OR LETTER? POINT OF DIFFERENCE: SIGNATURE - signature is not required

MEMO

MEMO OR LETTER? POINT OF DIFFERENCE: SIGNATURE - signature is a must

LETTER

MEMO OR LETTER? POINT OF DIFFERENCE: LANGUAGE - is simple and less formal

MEMO

MEMO OR LETTER? POINT OF DIFFERENCE: LANGUAGE - is planned and formal

LETTER

METHODS OF COMMUNICATION - serves as written communication on screen - follow online etiquette - also includes texting A. ELECTRONIC COMMUNICATION B. VISUAL COMMUNICATION C. NON VERBAL COMMUNICATION

ELECTRONIC COMMUNICATION

METHODS OF COMMUNICATION - includes: photographs, paintings, diagrams, cartoons, and caricatures A. ELECTRONIC COMMUNICATION B. VISUAL COMMUNICATION C. NON VERBAL COMMUNICATION

VISUAL COMMUNICATION

METHODS OF COMMUNICATION - includes: postures, gestures, facial expressions, microexpressions, eye contact, and body image/proximity A. ELECTRONIC COMMUNICATION B. VISUAL COMMUNICATION C. NON VERBAL COMMUNICATION

NON VERBAL COMMUNICATION

BARRIERS IN COMMUNICATION - spatial constraints A. STRUCTURE B. SEMANTICS C. TECHNICAL

STRUCTURE

BARRIERS IN COMMUNICATION - denotation (from dictionary) - connotation (2 words; positive or negative A. STRUCTURE B. SEMANTICS C. TECHNICAL

SEMANTICS

BARRIERS IN COMMUNICATION - equipment - environment - medium A. STRUCTURE B. SEMANTICS C. TECHNICAL

TECHNICAL

BARRIERS IN COMMUNICATION - perception A. PEOPLE B.INTERPERSONAL C. OUTCOME

PEOPLE

BARRIERS IN COMMUNICATION - credibility A. PEOPLE B.INTERPERSONAL C. OUTCOME

INTERPERSONAL

what are the 6 barriers in communication?

1. STRUCTURE 2. SEMANTICS 3. TECHNICAL 4. PEOPLE 5. INTERPERSONAL 6. OUTCOME

TYPES OF LISTENING - very reactive A. NON - LISTENER B. EVALUATIVE LISTENER C. MARGINAL LISTENER D. ACTIVE LISTENER

EVALUATIVE LISTENER

TYPES OF LISTENING - listening while doing something A. NON - LISTENER B. EVALUATIVE LISTENER C. MARGINAL LISTENER D. ACTIVE LISTENER

MARGINAL LISTENER

TYPES OF LISTENING - listening while staring A. NON - LISTENER B. EVALUATIVE LISTENER C. MARGINAL LISTENER D. ACTIVE LISTENER

ACTIVE LISTENER

ELEMENTS OF COMMUNICATION - person wishing to transmit a message

Sender

ELEMENTS OF COMMUNICATION - the actual format of the communication effort

Message

ELEMENTS OF COMMUNICATION - the vehicle by which a message is sent

Mode of Transmission (MOT)

ELEMENTS OF COMMUNICATION - the target of the message; either an individual or group.

Receiver

ELEMENTS OF COMMUNICATION - how a receiver translates the message

Decoding

The purpose of both channels is to disseminate information and carry messages from a person or group to others in the organization TRUE or FALSE

TRUE

It's how the communication flows in the organizational hierarchy.

Communication Direction

HORIZONTAL OR VERTICAL COMMUNICATION - is a business communication strategy in which information,tasks, and requests move UPWARD and DOWNWARD between senior management and lower-level employees

VERTICAL COMMUNICATION

HORIZONTAL OR VERTICAL COMMUNICATION - Communication established with people on the SAME HIERARCHICAL LEVEL within the company (or project).

HORIZONTAL COMMUNICATION

Types of Listener - does not hear anything the speaker says - characterized by a blank stare and nervous mannerisms and gestures

Non Listener

Types of Listener - hears the sound and words but not the meaning and intent - often described as SUPERFICIAL LISTENERS

Marginal Listener

Types of Listener - actively trying to hear what the speaker is saying but is not making an effort to understand the speaker's intent

Evaluative Listener

Types of Listener - most comprehensive and powerful level of Listener - also refered to as responsive listening/reflective listening

Active Listener