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MIS Exam 1 Flashcards

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1
Q

What are the 3 sides to the IS triangle?

A
  1. ) People
  2. ) Processes
  3. ) IT
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2
Q

What are the 2 drivers for the IS triangle?

A
  1. ) Strategic Level

2. ) Operational Level

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3
Q

What are the 3 types of IS?

A
  1. ) Enterprise Systems (ES)
  2. ) Collaboration Systems (CS)
  3. ) Business Intelligence (BI)
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4
Q

The Business Analyst is the link between __________________________ and _______________________

A

Business Requirements (the client) and the Software Solutions (the development team)

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5
Q

What is a business Process?

A

A predefined way in which an organization performs its functions

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6
Q

What is an Information System?

A

A set of interrelated business components that create, collect, process, store, distribute, and produce information

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7
Q

What does SDLC stand for?

A

System Development Lifecycle

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8
Q

What is the Goal of MIS?

A

Integrating people, processes, and technology to solve business problems, create business opportunities, and enable strategy

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9
Q

Do MIS professionals focus on the business or technology side of IT?

A

Business

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10
Q

What does effective Project Management help to ensure?

A

Meeting of customer expectations and satisfying of budget and time constraints

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11
Q

What is a project?

A

A planned undertaking of related activities to reach an objective that has a beginning and an end

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12
Q

What are projects constrained by?

A
  1. ) Time
  2. ) Cost
  3. ) Scope
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13
Q

What is the difference between projects and operations?

A

projects are objective driven and are bound by time. Operations continually create and complete objectives using projects over time

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14
Q

What are the 3 Project Characteristics?

A
  1. ) Temporary
  2. ) Unique (Product, Service, Result)
  3. ) Progressive Elaborations
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15
Q

What is a Deliverable?

A

An end product of each phase

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16
Q

What is Project Management?

A

A controlled process of initiating, planning, executing, and closing down a project

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17
Q

What are the 5 factors characterizing a project environment?

A
  1. ) Cultural
  2. ) Physical
  3. ) Political
  4. ) Economic
  5. ) Social
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18
Q

What are the Five Phases of the Project Management Process?

A
  1. ) Initiation
  2. ) Planning
  3. ) Execution
  4. ) Monitoring
  5. ) Closedown
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19
Q

What happens in the Initiation phase of the Project Management Process?

A

Assess size, scope, and complexity, and establish procedures

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20
Q

What is a Project Repository?

A

An online or hard-copy repository that is used for performing audits, orienting new team members…

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21
Q

What happens in the Project Planning phase of the Project Management Process?

A

Define clear, discrete activities and the work needed to complete each activity

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22
Q

When is the Work Breakdown Structure developed?

A

In the Project Planning phase of the Project Management Process

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23
Q

What is the Work Breakdown Structure (WBS)?

A

Division of project into manageable and logically ordered tasks and subtasks

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24
Q

What happens in the Project Execution phase of the Project Management Process?

A

Plans created in prior phases are put into action

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25
What happens in the Project Monitoring phase of the Project Management Process?
This phase focuses on the measurement of project performance. All activity results within the project are compared to the project plan
26
What happens in the Project Closedown phase of the Project Management Process?
This brings the project to an end. You close down the project, conduct post-project reviews, and closes the contract
27
What are the 10 steps in the Ten Step Project Management Structure?
1. ) Define the Work 2. ) Build the Schedule and Budget 3. ) Manage the Schedule and Budget 4. ) Manage Issues 5. ) Manage Scope 6. ) Manage Communication 7. ) Manage Risk 8. ) Manage HR 9. ) Manage Quality and Metrics 10. ) Manage Procurement
28
What are large-scale software programs?
Enterprise Systems
29
Examples of benefits of enterprise systems
1. ) Increased efficiency by eliminating numerous redundant systems 2. ) Integration of business processes across the enterprise 3. ) Automating or eliminating manual data entry to reduce errors 4. ) Tighter controls on inventory and other assets 5. ) Providing businesses with the opportunity to integrate its systems with its customers and suppliers 6. ) Facilitating stronger customer relationships through better marketing and customer service
30
What does ERP stand for?
Enterprise Resource Planning
31
What does CRM stand for?
Customer Relationship Management
32
What does SCM stand for?
Supply Chain Management
33
What are Computational Systems?
Out of date systems that only perform one task
34
What are Functional Systems?
They grew from Computational Systems and included general functional areas
35
What are Enterprise Systems?
Integrate All key organizational functions across functional areas, breaking down traditional departmental silos. Involves the consolidation of data into one centralized database
36
What type of Enterprise System is used for internal integration?
Enterprise Resource Planning (ERP)
37
What type of enterprise systems integrate the various functional systems across the primary activities in business processes that interact with customers?
Customer Relationship Management (CRM)
38
What two type of enterprise systems are internal?
ERP, CRM
39
What Type of Enterprise Systems are external?
SCM
40
What type of system integrates functional systems into a single system that services all areas in a business?
Enterprise Resource Planning (ERP)
41
What do ERP systems strive to do from a process standpoint?
1. ) Standardize business processes across the enterprise 2. ) Reduce costs due to better inventory planning and labor need forecasting 3. ) Promote better financial management 4. ) Reduce overall production costs
42
Examples of CRM benefits
1. ) Provide better customer service 2. ) Make call centers more efficient 3. ) Support sales force as they attract and secure new customers 4. ) Retain existing customers 5. ) Provide appropriate products and services to their customers 6. ) Simplify marketing and sales processes 7. ) Discover new customers
43
Challenges of CRM
It takes time to make all of the business processes customer centric
44
What type of systems integrate inbound and outbound logistics activities across the various suppliers, manufacturers, distributors, and customers?
SCM
45
What are the 3 main things that SCM systems track?
1. ) Materials flow from suppliers and their "upstream" suppliers at all levels 2. ) Transformation of materials into semi-finished and finished products through the organization's own production process 3. ) Distribution of products to customers and their "downstream" customers at all levels
46
3 Benefits of SCM systems
1. ) Better able to forecast sales and adjust inventory and labor needs accordingly 2. ) Able to provide customers with better service 3. ) Able to identify inefficiencies in their processes and eliminate costly suppliers and customers
47
Challenge of SCM
Getting all areas of the supply chain to work together
48
What system handles inventory management and logistics?
SCM
49
Who are the primary users of CRM?
Sales, marketing, customer service
50
What are the primary business benefits of crm?
Sales forecasts, Sales strategies, marketing campaigns
51
Who are the primary users of SCM?
Customers, Resellers, Partners, Suppliers, Distributors
52
what are the primary business benefits of SCM?
Market demand, resource and capacity constraints, real-time scheduling
53
Who are the primary users of ERP?
Accounting, Finance, Logistics, Production
54
What are the primary business benefits of ERP?
Forecasting, Planning, purchasing, material management, warehousing, inventory, distribution
55
Who are the largest 3 players in CRM? (Biggest to smallest)
1. ) Salesforce 2. ) SAP 3. ) Oracle
56
What are the 2 types of CRM?
1. ) Business -to-Business (B-to-B) | 2. ) Business-to-consumer (B-to-C)
57
What are the 4 main Functional areas of CRM?
1. ) Social Networks 2. ) eCommerce 3. ) Inside Sales 4. ) Outside Sales
58
What is a business process?
A set of logically related business activities that combine to deliver something of value to a customer
59
What are examples of functional departments?
Sales, Marketing, Accounting, Finance
60
Which is a better process flow, vertical, or horizontal through a company?
Horizontal because the process can go seamlessly from department to department
61
What is Business Process Design?
The method by which an organization understands and defines the business activities that enable it to function
62
What are the 5 Common drivers behind a business process design project?
1. ) The need to increase efficiency 2. ) The need to evaluate business practice as part of an organizational development project 3. ) The need to evaluate potential new business ventures or business offerings 4. ) The need to manage the company's knowledge resources 5. ) The need to manage human resources
63
What are the two phases of business process design?
1. ) Analysis | 2. ) Design
64
What are the 5 key components of a typical business process model?
1. ) The set of processes and activities that take place within the organization 2. ) A text description of each process or activity 3. ) Drawings 4. ) Inputs and Outputs 5. ) Key Performance Indicators
65
What does Business Process Management (BPM) try to streamline tasks and activities to do?
Deliver value to customers and drive more revenue
66
What is the first tool that fosters ongoing collaboration between IT and business users to jointly build applications that effectively integrate: people, process and information.
BPM
67
What is Business Process Definition (BPD)?
A method of analyzing and documenting a process
68
What is the goal of BPM?
To understand the "As-Is" Process and to define the "To-Be" Process
69
What are the 5 phases in which MIS professionals do their work?
1. ) Planning 2. ) Analysis 3. ) Design 4. ) Development 5. ) Implementation
70
What are 3 reasons to Change Business Processes?
1. ) Improve the quality of the outcome or product of the process 2. ) Improve the efficiency of the process 3. ) Improve Agility
71
How do you measure the success of a Process Change?
Key Performance Indicators (KPI)
72
In what phase of Process Changes do you look at the "as-is" and "to-be" analyses?
Analysis
73
What are the 3 types of KPI's?
1. ) Cost 2. ) Quality 3. ) Time
74
What is a Modeling Technique?
Graphical Representation of processes that capture, manipulate, store, and distribute information between a system and users and among system components
75
Why use Business Process Modeling?
1. ) Makes a process transparent | 2. ) Maps and represents the links between business and technical architectures
76
What are the 5 reasons we use activity Diagrams?
1. ) Depict flow of control from activity to activity 2. ) Understand what actions need to take place 3. ) Identifying extensions in a use case 4. ) Model work flow and business processes 5. ) Model the sequential and concurrent steps in a computation process
77
What are the 5 elements of Activity Diagrams?
1. ) Activity 2. ) Transition 3. ) Branch 4. ) Synchronization Bar 5. ) Swimlanes
78
What is Activity in Activity Diagrams?
A behavior that an object carries out while in a particular state
79
What is Transition in Activity Diagrams?
A movement from one activity or state to another
80
What is Branch in Activity Diagrams?
A diamond symbol containing a condition whose results provide transitions to different paths of activities
81
What is Synchronization Bar in Activity Diagrams?
Horizontal or vertical bars denoting parallel or concurrent paths of activities
82
What are Swimlanes in Activity Diagrams?
Columns representing different organizational units of the system

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