1. ) Bargaining Power of Suppliers 2. ) Bargaining Power of Buyers 3. ) Competitive Rivalry 4. ) Threat of Substitution 5. ) Threat of New Entry

MIS Final Flashcards by Kyle Wechter

What are the 4 elements of relational databases

) Primary Key
) Attributes
) Relationships
) Entities

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Entities

What we want to capture information about

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Attributes

The information / characteristics we want to capture

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What are the 2 types of collaboration?

) Unstructured Collaboration

2. ) Structured Collaboration

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Unstructured Collaboration

Focuses on sharing information to facilitate the completion of general tasks

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Structured Collaboration

Collaboration where individuals participating in business process activities share information and coordinate their efforts as they transact business

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What are the 4 types of collaboration software?

) Content Management Systems
) Workflow Management Systems
) Groupware Systems
) Knowledge Management Systems

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Content Management Systems

Applications used to create, store, edit, control, and publish information on the internet, extranet, and intranet websites

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Workflow Management Systems

Applications that control the movement of information through specific business processes

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Groupware Systems

Applications that facilitate information sharing and interactions between members of a workgroup

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Knowledge Management Systems

Applications that support the creation, capturing, evaluation, storage, retrieval, and application of knowledge and information in the organization

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What are the benefits of collaboration systems?

Companies that effectively use collaboration systems realize important business benefits as they closely collaborate amongst team members in the process and project work

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What are the 5 phases of the project management process?

) Initiation
) Planning
) Execution
) Monitoring
) Closedown

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What are 3 constraints projects deal with?

) Time
) Cost
) Scope

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Business Process

A systematic way of organizing resources and effort to ensure the appropriate flow of information and materials to produce a product or service

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ERP system, BI systems, and Knowledge Management Systems are examples of what

Collaboration systems

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What do data warehouses do?

Extract, cleans, and store subset of data from enterprise systems and other systems that can then be used by BI applications

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What did ERP systems originally evolve from in the 90s?

Manufacturing resource planning

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Which of the following (Lessons learned summary, work breakdown structure documentation, PMBOK guide, Project definition / charter) is an important deliverable of the planning phase of project management

Work breakdown structure documentation

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Porter’s Five Forces

) Bargaining Power of Suppliers
) Bargaining Power of Buyers
) Competitive Rivalry
) Threat of Substitution
) Threat of New Entry

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Loyalty Programs and frequent shopper programs apply to which of Porter’s 5 Forces?

Bargaining Power of Buyers

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What are the IS Triangle

) People
) Process
) Technology

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Which of the Enterprise systems we discussed promotes the integration of external and internal info, for example to improve vendor relationship management?

Supply Chain Management

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What type of systems support pre-sale processes by tracking sales representatives interaction with customer leads?

CRM system

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The VAI video from Smith Drug Company illustrates...

The effectiveness of CRM and the importance of people and processes.

In most cases, when you interact with an IS system, you are interacting with a ____________

Database

What are the Core Skills of a Business Analyst?

Requirements gathering and specification, business analysis, and analyzing and solving problems

What is a central feature of all ERP systems?

A shared database that supports multiple functions used by different business units

What is each instance of an entity called?

A record

What are like adjectives and describe entities?

Attributes

What are relational databases made up of?

A group of related entities

What in relational databases are like nouns?

Entities

What is the purpose of a database?

Collect, organize, analyze and retrieve data, support decision making, and gain insight from data

What is the first step in supporting business processes and decision making?

Data collection and storage

What is the ultimate goal of creating databases?

Data analysis and information retrieval

What is the key to databases?

To use them to analyze the data collected and stored to make better decisions

What happens in the initiation stage of project management?

Assess size, scope, and complexity and establish procedures

What happens in the plan stage of project management?

Define clear, discrete activities and the work needed to complete each activity

What happens in the execute stage of project management?

Plans are put into action; do the work

What happens in the monitor stage of project management?

Measurement of project performance; track your progress

What happens in the closedown stage of project management?

Bring the project to an end. Conduct Review

What are the 3 Major Information Systems in Business?

1. ) Collaboration Systems 2. ) Business Intelligence 3. ) Enterprise Systems

What is the purpose of Collaboration systems?

To enable people to work together more effectively by facilitating sharing of information, ideas, and knowledge

What is the purpose of Business Intelligence Systems?

Strategically utilize consolidation transaction and other business data to support decision making

What are enterprise systems?

Software that integrates functional systems into a single system supported by one database to serve the needs of all functional areas in a business and support both primary and secondary activities of the value chain

What are the 3 types of Enterprise Systems?

1. ) SCM (Supply Chain Management) 2. ) CRM (Customer Relationship Management) 3. ) ERP (Enterprise Resource Planning)

What are CRM systems?

Software that support value chain activities involving customer interaction and also provide "back office" analytical and reporting tools to help businesses better understand and profile customers

What do SCM systems do?

Integrate inbound and outbound logistics activities across the various suppliers, manufacturers, distributors, and customers. Collecting, analyzing, and distributing transactional information from all parts of the value chain and making them available to the business, its suppliers, and its customers.

What are ERP systems?

Software that integrates functional systems into a single system supported by one database to serve the needs of all functional areas in a business

What are the drivers of MIS?

1. ) Strategic Level Drivers | 2. ) Operational Level Drivers

What does BPM stand for?

Business Process Management

What are the 3 Core Benefits of BPM?

1. ) Efficiency 2. ) Effectiveness 3. ) Agility

Are Operational Drivers tactical or strategic?

Tactical

Are Situational Drivers tactical or strategic?

Strategic

What are operational drivers?

the need to increase efficiency

What are situational drivers?

The need to evaluate potential new business ventures or business offerings

What are the 3 main Project Characteristics?

1. ) Progressive 2. ) Unique 3. ) Temporary

What are the 2 goals of BPM?

1. ) Deliver more revenue | 2. ) Deliver more value

Who are the main users of CRM?

1. ) Sales 2. ) Marketing 3. ) Customer Service

Who are the main users of ERP?

1. ) Sales 2. ) Finance 3. ) Logistics 4. ) Production

Who are the main users of SCM?

1. ) Customers 2. ) Resellers 3. ) Partners 4. ) Suppliers 5. ) Distributors

What are the 5 Stages of the SDLC?

1. ) Planning 2. ) Analysis 3. ) Design 4. ) Development 5. ) Implementation

What happens in the Planning Stage of the SDLC?

Aligning with key objectives, estimate scope, refine objectives, define course of action

What happens in the Analysis Stage of the SDLC?

As-Is / To-Be, Situational analysis, Develop requirements

What happens in the Design Stage of the SDLC?

Blueprints for the development phase

What happens in the Development Stage of the SDLC?

Software is built from blueprints

What happens in the Implementation Stage of the SDLC?

Bugs are worked out

What are the benefits of using BI systems?

Improves the quality of business decisions. Direct impact on costs and revenue

What are KPIs used for?

Evaluate the effectiveness of business processes

What stage of project management does collection and refining happen in?

The planning phase

What stage of project management does identifying stakeholders happen in?

The initiation phase

What are 3 Challenges of Enterprise Systems?

1. ) Costly and Timely 2. ) Resistance to Change 3. ) Ineffective Implementation can hurt a business

What type of collaboration system is Basecamp?

Unstructured because anyone in the group can post whatever. Doesn't follow an exact timeline or checklist

What are 3 Benefits of Enterprise Systems?

1. ) Efficiency 2. ) Eliminates Manual Data Entry 3. ) Tighter Controls

3 Departments involved in selling to customers

1. ) Sales 2. ) Accounting - Records Sale 3. ) Customer Servcei