Mock 2

Question 1

What is the greatest benefit of Internet recruiting in a global environment?
Choose only ONE best answer.
A. Increases the percentage of qualified people who submit applications.
B. Significantly reduces the time required to screen applications.
C. Increases the volume of applicants for positions under tight time frames.
D. Provides a representative sample of potential candidates.

Answer 1

C. Increases the volume of applicants for positions under tight time frames.

Question 2

A not-for-profit organization conducts a SWOT analysis and determines that it has a limited global presence that prevents it from delivering its message to those who could use its services. This is an example of a(n)
Choose only ONE best answer.
A. Threat
B. Weakness
C. Strength
D. Opportunity

Answer 2

B

Question 3

Nancy Adler identifies four challenges to effective cross-cultural communication.
What term describes the challenge that absolves individual responsibility by ascribing obstacles to innate cultural resistance
Choose only ONE best answer.
A. Cultural determinism
B. Cultural relativism
C. Cultural stereotyping
D. Ethnocentrism

Answer 3

A.

Question 4

A supervisor conducts an investigatory meeting to obtain information that could be the basis for a disciplinary action. According to the Weingarten case, who may union employees have attend the investigatory meeting?
Choose only ONE best answer.
A. Friend or relative
B. Attorney
C. Member of management
D. Union representative

Answer 4

D. Union representative

Question 5

Sales has made an unrealistic commitment to a customer. In order to meet the commitment, the CEO suggests that all salaried employees work ten-hour days, six days a week, for a minimum of one year.
What would be the best response by the HR director?
Choose only ONE best answer.
A. Implement the schedule, and reward those people who go the extra mile.
B. Find another alternative that will not take advantage of employees but will meet sales and customer needs.
C. Implement the schedule, but disassociate yourself from it
D. Support the CEO’s decision, but suggest that sales not promise so much in the future.

Answer 5

B

Question 6

Why should a HR professional use trend analysis?

A. To align organizational and HR strategies
B. To plan possible responses to changes in labor supply
C. To assess the effectiveness of organizational development efforts
D. To understand how the organization’s policies can adapt to a certain country’s cultural environment

Answer 6

B

Question 7

An organization is developing a corporate social responsibility (CSR) strategy. At which two stages of the CSR strategic process is it likely to find the GRI G4 Guidelines most useful?
Choose only ONE best answer.
A. Executive commitment; plan implementation
B. Initial assessment; reassessment and revision
C. Infrastructure creation; reassessment and revision
D. Initial assessment; measurement, reporting, and evaluation

Answer 7

D.

An organization is developing a corporate social responsibility (CSR) strategy. At which two stages of the CSR strategic process is it likely to find the GRI G4 Guidelines most useful?
Initial assessment; measurement, reporting, and evaluation. The G4 Guidelines are useful in at least two steps in the strategic process. At the initial assessment stage, the G4 Aspects provide a template for determining the organization’s current conditions and needs. At the later measurement and evaluation stage, the G4 Guidelines provide the metrics needed for meaningful progress evaluation.

Question 8

What is meant by a fiduciary duty or obligation?
Choose only ONE best answer.
A. Legal obligation to provide a minimum wage for all workers
B. Legal obligation of one party to act in the best interest of another
C. Legal mandate to provide employees with retirement pension benefits via government or private sources.
D. Laws dictating the terms of termination and end-of-service calculations

Answer 8

B

Question 9

What is the most effective method to achieve an employee-friendly, nonunionized workplace?
Choose only ONE best answer.
A. Using a flat organizational structure with a broad span of control
B. Creating two-way feedback mechanisms.
C. Using frequent promotions
D. Maintaining an open-door policy

Answer 9

B

Question 10

At what point in the hiring process does an employer first have an opportunity for employee engagement?
Choose only ONE best answer.
A. During the job interview
B. In the first 90 days of onboarding
C. As prospective employees explore the company’s careers page and public-facing job listings.
D. On the first day of orientation

Answer 10

C

Question 11

A large organization with federal contracts is under investigation for discriminatory hiring practices. How can HRIS help in the organization’s defense?
Choose only ONE best answer.
A. By calculating trend and ratio analysis for the company’s preemployment polygraph test results.
B. By providing summary comparisons of the results of all judgmental forecasting techniques.
C. By providing data on the company’s Occupational Safety and Health Act compliance programs and practices.
D. By providing data related to the company’s affirmative action programs and practices.

Answer 11

D

Question 12

What key step should the manager take to maintain the relationship she has established with the employee in order to complete the investigation into his concerns?
Choose only ONE best answer.
A. As these allegations seem incredible, she should thank the employee for his time and tell him that there is nothing to investigate.
B. She should request support from the corporate HR team to investigate the employee’s allegations.
C. She should tell the employee to take his issue to the supervisor’s manager to help him resolve it.
D. She should take responsibility for handling the situation on her own, given her position and her ability to remain objective.

Answer 12

B

Question 13

How should the manager respond to the supervisor’s request to terminate employment?
Choose only ONE best answer.
A. She should not share the employee’s allegations with the supervisor and should recommend that she proceed with the next step in the disciplinary process, termination.
B. She should explain to the supervisor that she is busy this week but will help her with the request next week.
C. She should tell the supervisor that there are some issues going on with the employee and they will have to wait until those are resolved before taking action.
D. She should tell the supervisor that allegations have been made and that the best approach is to await the outcome of the investigation.

Answer 13

D

Question 14

What steps should the manager take concerning the patient information included by mistake in the physician’s notes?
Choose only ONE best answer.
A. She should hold the information in a special file so, if is necessary to have this information in the future, it will be readily accessible.
B. She should call the physician’s office and share the fact that diagnostic information was inappropriately disclosed. The manager should destroy the medical information.
C. She should include the information in the investigation, as it is critical to the investigation’s outcome.
D. She should destroy the medical information.

Answer 14

B

Question 15

Three employees have said that if they are
“forced” to work with the employee making the accusations, they will quit. How should the manager respond?
Choose only ONE best answer.
A. By asking specific questions of the three employees to determine if investigating their concerns is warranted.
B. By acknowledging the concerns of the employees and starting an investigation based on the information the manager has.

Answer 15

A.

Question 16

How should the manager manage the supervisor’s outburst?
Choose only ONE best answer.
A. By asking the supervisor’s manager to address this behavior with his direct report.
B. By following the supervisor and confronting her promptly about her outburst.
C. By arranging to meet with the supervisor at a later time and in private to address her outburst.
D. By dismissing the supervisor’s reaction, attributing it to stress.

Answer 16

C

Question 17

How should the manager respond to the employee’s charge that the supervisor caused his accident?
Choose only ONE best answer.
A. She should dismiss the employee’s additional statements as untruthful.
B. She should acknowledge the employee’s statements without committing to how the additional information will be used.
C. She should tell the employee that he should focus on getting better and that when he returns to work, she will look further into his new allegations.
D. She should thank the employee for sharing the additional information and investigate these as part of the original concerns he raised.

Answer 17

D

Question 18

The HR director shares the accommodations with the employee’s manager, who then presses the director for information as to the employee’s underlying condition. How should the director respond?
Choose only ONE best answer.
A. The director can tell the manager that as much as she’d like to, the company will not allow her to talk to him further.
B. The director can explain why she cannot share the underlying information as to the employee’s medical information.
C. The director should share the employee’s underlying condition with the manager, since he is her immediate supervisor and has her best interests at heart.
D. The director knows that the manager can be trusted, so she should inform him of the employee’s medical condition knowing that he will not tell anyone.

Answer 18

B

Question 19

The son of the company’s chief executive officer (CEO) also has been diagnosed with bipolar disorder, and, as such, the CEO is a strong promoter of volunteer activities supporting the rights of those with mental conditions. The CEO asks the HR director to identify those individuals within the organization who may be interested in supporting his efforts because of their own condition or that of a family member. How should the HR director respond?
Choose only ONE best answer.
A. Since the CEO’s request is in support of such a good cause, the HR director can reasonably share the information.
B.
C. The HR director should not share this information with the CEO, explaining the privacy and conflict-of-interest considerations at issue, regardless of the good intentions of
the СЕО
D. The HR director should not share this information with the CEO and should not say anything to him as to why she won’t because, as the CEO, he should know why this information shouldn’t be shared.

Answer 19

C

Question 20

An employee files a grievance with the immediate supervisor claiming that a contract violation has occurred. The union steward agrees. What is the next step in the process?
Choose only ONE best answer.
A. A department head and higher-level union official discuss the grievance.
B. Legal counsel from the union and the company meet to settle the grievance.
C. The employee testifies before a grievance committee
D. The grievance is settled by a third-party, neutral arbitrator.

Answer 20

A

Question 21

What is the basis of civil law?
Choose only ONE best answer.
A. Legislative acts
B. Tort reforms
C. Court decisions
D. Regulatory directives

Answer 21

A

Question 22

HR’s strategic responsibilities include participating in creating the organization’s business strategy and aligning the HR strategy with the organization’s strategy.
What else could be considered a strategic responsibility?
Choose only ONE best answer.
A. Monitoring social media for HR trends
B. Outsourcing core HR functions.
C. Supporting other functions in their strategic roles
D. Maintaining a tight focus on transactional activities

Answer 22

C

Question 23

An organization erroneously withheld deductions from several exempt employees’ paychecks. Under the safe-harbor provision of the Fair Labor Standards Act, what must the organization do?
Choose only ONE best answer.
A. Create a written policy to prevent future improper pay deductions.
B. Forfeit the overtime exception for the class of employees for 12 months as a penalty.
C. Make a good-faith effort to comply in the future
D. Reimburse employees for any improper deductions plus interest

Answer 23

C

A safe-harbor provision prevents an employer from losing the overtime exemption for improper pay deductions, regardless of the reason, if the employer has “a clearly communicated” policy (not necessarily in writing) and makes a good-faith effort to comply in the future. While the organization must reimburse employees for any improper deductions, there is no requirement to pay any amount beyond the improperly deducted amount.

Question 24

What steps should the HR business partner take with the reorganization, given the appointment of the new VP of sales?
Choose only ONE best answer.
A. The HR business partner should share the alternatives to the long-standing bonus scheme that she has been working on with the help of the former sales director.
B. The HR business partner should wait until the new VP of sales is ready to hear about her thoughts; he has too much to worry about right now.
C. The HR business partner should implement the reorganization activities and bonus schemes she has been working on without worrying the new VP of sales with the details of them.
D. The HR business partner should understand from the new VP of sales what would be important for him to see as part of the sales reorganization

Answer 24

D

Question 25

The HR business partner and the VP of sales are planning an informal communication regarding changes to the bonus scheme.
How should they proceed?
Choose only ONE best answer.
A. The HR business partner should start to discuss the specific employee issues as part of the design of a structure and bonus scheme for the sales employees.
B. The HR business partner and the VP of sales should formulate a communication plan and then meet with each sales team member individually to discuss the changes.
C. The VP of sales should share his ideas for the sales function and commit to minimal to no impact to the members of the team.
D. The HR business partner and the VP of sales should hold a group meeting with the sales team to discuss the changes.

Answer 25

B

Question 26

What is a potential challenge in trying to build a strong global employment brand?
Choose only ONE best answer.
A. Importance of trust and reliability in sustaining the employment brand.
B. Direct link between the consumer and the employment brand.
C. Fact that the employment brand is very dependent on the Internet and many countries have limited access to the web.
D. Different value that countries and cultures may place on different things.

Answer 26

D

Question 27

What is the best way to address the concern for implementing training to the Brazilian employees?
Choose only ONE best answer.
A. Continue developing all training programs in English to maintain standardization across the organization.
B. Develop a new course on the organizational values and customs the Brazilian employees should be expected to adopt.
C. Review existing training programs to ensure that they are culturally appropriate for Brazilian employees.
D. Conduct a training needs analysis for the Brazilian employees to determine whether unique training programs should be created for them

Answer 27

D.

Question 28

What can HR suggest in order to promote better management of the global teams?
Choose only ONE best answer.
A. Contact HR representatives in the countries of team members to learn about each country’s typical business and communication practices.
B. Recommend meeting individually with each team member before any global project to discuss expectations for participation in team meetings and e-mail communications.
C. Set up a committee of HR representatives from multiple countries to formulate guidelines for increasing productivity on global teams.
D. Recommend scheduling weekly conference calls at different times each week to accommodate team members in different time zones.

Answer 28

C

Question 29

What would be the best way to address the communication challenges due to cultural differences?
Choose only ONE best answer.
A. Send a company-wide e-mail reminding all employees of the company’s cultural awareness policy.
B. Recommend that team members discuss the methods of communication that are typically used in their home countries.
C. Deliver cultural awareness training
D. Meet with senior HR professionals to develop a strategy for dealing with cultural issues in the workplace.

Answer 29

C.

Question 30

How can HR provide the most value in the strategic planning process?
Choose only ONE best answer.
A. By critiquing the finished plan for alignment with corporate goals.
B. By identifying the HR implications of the company’s strategy.
C. By serving as the facilitator for the planning sessions.
D. By recruiting other personnel to take part in the process.

Answer 30

B.

Question 31

What is the first thing an employer should do when conducting a pre-employment background check?
Choose only ONE best answer.
A. Contact the candidate’s current or previous supervisor to determine the person’s quality of work performance
B. Determine which types of background investigation, if any, should be conducted.
C. Interview the candidate’s former employers to assess the individual’s honesty and to corroborate facts
D. Ensure that there is a signed release from the candidate allowing the organization to seek background information

Answer 31

D.

Question 32

Efforts to examine span of control and reporting relationships are examples of what type of organizational effectiveness and development strategy?
Choose only ONE best answer.
A. Technical
B. Structural
C. Interpersonal
D. Work process

Answer 32

B

Question 33

What is prohibited by the National Labor Relations Act (NLRA)?
Choose only ONE best answer.
A. Employer domination of unions
B. Collective bargaining
C. Yellow-dog contracts
D. Arbitrary injunctions

Answer 33

A

Question 34

An organization’s work is divided according to a linear process. What organizational structure does this best describe
Choose only ONE best answer.
A. Hybrid organization
B. Departmental organization
C. Geographic organization
D. Product organization

Answer 34

B.

Question 35

What task must be accomplished before identifying and analyzing risks?
Choose only ONE best answer.

A. Understanding the organization’s risk appetite.
B. Establishing risk management objectives for programs.
C. Evaluating the effectiveness of current risk controls.
D. Creating risk-monitoring mechanisms

Answer 35

A

Question 36

What task must be accomplished before identifying and analyzing risks?
Choose only ONE best answer.

A. Understanding the organization’s risk appetite.
B. Establishing risk management objectives for programs.
C. Evaluating the effectiveness of current risk controls.
D. Creating risk-monitoring mechanisms

Answer 36

A

Question 37

What are the three spheres of sustainability?
Choose only ONE best answer.
A. Community, corporate, ecological
B. Local, regional, global
C. Earth, air, water
D. Environmental, social, economic

Answer 37

D

Question 38

A job design strategy that increases the variety of responsibilities but requires the same skill level is referred to as
Choose only ONE best answer.
A. Job specialization.
B. Job enlargement
C. Job simplification
D. Job enrichment

Answer 38

B

Question 39

In the balanced scorecard approach, what is the purpose of leading indicators?
Choose only ONE best answer.
A. To define the status quo
B. To predict future performance
C. To indicate performance shortfalls
D. To highlight past trends

Answer 39

B

Question 40

A non-selected job candidate challenges the outcome of a selection test. What is the best piece of evidence the organization can present in a legal defense of the selection decision?
Choose only ONE best answer.
A. Non-selected candidate’s application
B. Documentation of the test’s validity
C. Applications of every person who applied.
D. Results of non-selected candidate’s test scores.

Answer 40

B

Question 41

In the course of discussions with both the director and the manager, the HR manager realizes that the global team regularly reveals confidential information to their clients. It is not clear to them that this is wrong, but HR believes that this information could impact the revenue of the company.
However, telling the CEO about this could distract the CEO from approving the employee engagement strategy that HR has been working so hard on. No one else is aware of this breach of confidentiality. What step should the HR manager take first?
Choose only ONE best answer.
A. The HR manager should advise the CEO of the breach and work with him to identify a solution to the issue.
B. The HR manager should create an approach to address the situation and then meet with the CEO to review her recommendation
C. The HR manager should confide in the rest of the leadership team and ask for their assistance to contain the issue and perform damage control.
D. The HR manager should not say anything, as it will jeopardize the hard work she has completed as well as the firm’s engagement strategy.

Answer 41

B

Question 42

HR is seen by other functions in an organization as a cost center that does not generate revenue. How could the HR leader best address this perception?
Choose only ONE best answer.
A. Increase HR operational efficiency.
B. Charge other functions for HR services, such as recruiting
C. Reduce HR fixed costs.
D. Demonstrate the value of efficient recruiting to the organization

Answer 42

D

Question 43

An objective in broad banding is to?

A. Restrict employee movement between jobs.
B. Support the de-layering efforts of an organization.
C. Enhance the value of ranges in making pay decisions.
D. Decrease the involvement of line managers in salary and promotion decisions

Answer 43

B

Question 44

The Center for Creative Leadership, after 30 years of research, designed a model of learning called the 70-20-10 rule. The rule proposes that to develop managers it is important to engage them in three clusters of experience, using a 70-20-10 ratio. What type of experience does the “70” in the ratio stand for?
Choose only ONE best answer.
A. Coursework and training
B. On-the-job training
C. Developmental relationships
D. Challenging assignments

Answer 44

D.

Assignments that are challenging and sequenced to provide learning advance the development of high-potential employees as well as adults in general. To develop managers, it is important to engage them in three clusters of experience, using a 70-20-10 ratio: challenging assignments (70%), developmental relationships (20%), and coursework and training (10%).

Question 45

What is the best outcome of an HR audit?
Choose only ONE best answer.
A. Greater credibility with peers
B. Completed checklist of controls that are in place
C. Increased function efficiency
D. Action plan to address under-performing

Answer 45

D

Question 46

An organization needs to prioritize spending for its risk management initiatives. What would be a good first step?
Choose only ONE best answer.
A. Identify processes/individuals critical to the organization’s delivery of value to stakeholders.
B. Direct every function in the organization to complete risk assessment forms.
C. Compare costs of mitigating risks with costs of transferring risks
D. Establish senior management’s risk tolerance

Answer 46

A

Question 47

What advice would you give about using benchmarks?
Choose only ONE best answer.
A. Benchmarks work best for cost control rather than value creation
B. Benchmarks are most relevant if used by companies of the same size.
C. Benchmarks may be culturally biased even if they are statistics.
D. Benchmarks eliminate reliance on financial measures.

Answer 47

C

Question 48

In what type of undesirable engagement do employees appear engaged, for example, by working longer hours and even responding as such in engagement surveys, but do not actually feel or think in an engaged way?

Answer 48

A. Transactional engagement

Question 49

Which employees are the focus of talent management strategies?
Choose only ONE best answer.
A. Employees who need training
B. Employees who are satisfactory performers
C. Employees who are crucial to company success

Answer 49

C

Question 50

What type of compliance program evaluation asks questions such as “Is there less misconduct?” “How willing are employees and agents to report concerns?” or “How satisfied are stakeholders with the organization”?
Choose only ONE best answer.
A. Compliance evaluation
B. Outcomes evaluation
C. Ethical evaluation

Answer 50

B. Outcomes evaluation

HR is primarily involved in identifying, gathering, and preserving evidence. This may involve interviewing witnesses and reviewing records.
The organization’s attorney handles answering the complaint, conducting depositions, and filing motions

Question 51

Which statement best describes HR’s role in the litigation process?
Choose only ONE best answer.
A. Assisting in obtaining and preserving evidence
B. Filing motions
C. Answering the complaint

Answer 51

A

Question 52

What is an example of a risk management strategy that uses prevention?
Choose only ONE best answer.
A. Workers operating dangerous machinery cannot exceed a set shift length.
B. An organization chooses not to assign employees to a destabilized country.
C. A firm partners with another firm to increase the likelihood of its winning a design bid.
D. A company uses a thorough substance abuse screening program for pre-hires

Answer 52

A.

Question 53

How does Peter Senge, author of The Fifth Discipline, define learning organizations?
Choose only ONE best answer.
A. Organizations that can deliberately and strategically create their markets through self-development
B. Organizations that can nimbly and thoughtfully change course to differentiate
C. Organizations that can efficiently and effectively gather feedback from stakeholders

Answer 53

A

Question 54

During workforce planning, HR determines that 20 new employees will be needed to achieve organizational plans for growth in global markets. This determination is part of which area in a workforce analysis process?

Answer 54

Demand analysis

Question 55

Organizations that achieve total quality management are most likely to create an environment that
Choose only ONE best answer.
A. Rewards success and punishes failure.
B. Rewards satisfaction of customer needs.
C. Values accuracy over innovation.
D. Stresses individual pride in workmanship

Answer 55

B

Question 56

A company purchases new billing software.
What method will be most effective in training employees to use the new system?
Choose only ONE best answer.
A. Reading and case study
B. Group discussion and structured exercises
C. Reading and a PowerPoint presentation
D. Demonstration and structured exercises

Answer 56

D

Question 57

An organization uses information provided by experts to predict future industry trends.
What is the name for the form of judgmental forecasting in which experts take turns presenting their assumptions and refining a composite but never meet?
Choose only ONE best answer.
A. Managerial estimates
B. Nominal group technique
C. Trend analysis
D. Delphi technique

Answer 57

D

Question 58

What is the most distinctive feature of constructive discipline?
Choose only ONE best answer.
A. Opportunity for employees to correct their behavior
B. Focus on reforming employee attitude
C. Ease of administration

Answer 58

A

Question 59

Once the requests for proposals (RFPs) are returned, how should the decision-making process be approached?
Choose only ONE best answer.
A. The head of HR should review and decide which RFP is most appropriate
B. The recruiting team should read all of the RFPs and pick the one with the best price and the best service-level agreement (SLA).
C. The head of HR should send all the RFPs to the business line heads and ask them to determine the best one to fit their needs
D. Dimensions of a successful relationship should be developed by location and each
RFP evaluated against those dimensions.

Answer 59

D

Question 60

An organization has experienced rapid growth, outpacing its ability to respond quickly to competitive threats. Which form of restructuring will offer the best opportunity to minimize response times?

A. Downsizing
B. Merger or acquisition
C. Extended organization
D. Redistribution of decision-making authority

Answer 60

D. Redistribution of decision-making authority

Question 61

After responding to the complaints of employees in an organization, how should HR proceed?
Choose only ONE best answer.
A. Research industry best practices, TQM, and other operational process improvement techniques.
B. Write a white paper on HR’s
recommendations for solving the problems
C. Recommend a temporary halt to the changes introduced in the unit.
D. Develop a data display document to communicate information to management.

Answer 61

D

Question 62

How can HR help in maintaining the benefits of the new shift and mitigating the negative impacts?
Choose only ONE best answer.
A. Build a recommended reading list for the employees, including books about working night shifts and change management techniques.
B. Recommend that leadership be more understanding of employee challenges, respectful of their abilities, and supportive of them in transition.
C. Develop a focused orientation program to address issues that the employees will experience in shifting their sleeping and working schedules
D. Work with the employee assistance program to manage calls from the employees more effectively and to reach out to employees proactively

Answer 62

C.

Question 63

What could HR do to help change employees’ perceptions of their new job activities?
Choose only ONE best answer.
A. Suggest that assignments on the assembly line be made in a random manner that prevents any appearance of favoritism in job assignment.
B. Propose that employees rotate through assembly-line positions so that no one will be bound to the monotonous elements of the work for too long.
C. Identify the best performers and give them better roles in the assembly-line process, leaving less-skilled and monotonous tasks to the poor performers.
D. Facilitate a workshop with employees to identify alternatives that maintain the bottom line value of the new initiative while solving complaints of boredom

Answer 63

D

Question 64

What would HK be able to do to support and enhance the type of communication this intervention requires?
Choose only ONE best answer.
A. Create a project newsletter and include it with paychecks.
B. Recommend and employ methodology and technology to support communication across all shifts and to all members of the team
C. Identify the messages that need to be communicated and post the information in a central place.

Answer 64

B.

Question 65

How can HR best provide support to leadership in overcoming issues related to the employees’ different language and culture?
Choose only ONE best answer.
A. Given that many of the employees are highly educated, leverage their knowledge and skills by creating opportunities to collaborate in the workplace.
B. Provide employees with information about local training programs on cross-cultural communication and the impacts of culture in the workplace.
C. Build team frameworks that support trust, including cross-cultural learning experiences.
D. Recommend distributing a reading list for employees and leadership, reminding leaders that we are ultimately responsible for our own development

Answer 65

C.

Question 66

What is the term for briefer, more frequent surveys that address specific issues or are given to specific segments of the workforce?
Choose only ONE best answer.
A. Specific surveys
B. Performance surveys
C. Opinion surveys
D. Pulse

Answer 66

D.

Question 67

What term is used to describe traditionally higher-level leadership responsibilities being transferred to leaders at lower levels?
Choose only ONE best answer.
A. Delegation
B. Task migration
C. Job expansion

Answer 67

B

Question 68

How does the Patient Protection and Affordable Care Act (PPACA) amend the Consolidated Omnibus Budget Reconciliation Act (COBRA)?

Answer 68

PPACA requires coverage of an employee’s adult children up to age 26.

Question 69

Which function has the best intelligence about and highest awareness of customers, market needs, and competitive threats?
Choose only ONE best answer.
A. Information technology
B. Research and development
C. Operations
D. Marketing and sales

Answer 69

D

Question 70

What budgeting method is based on how much it costs to perform different enterprise activities and allocates funding according to the strategic significance of the activities?
Choose only ONE best answer.
A. Formula
B. Zero-based
C. Incremental
D. Activity-based

Answer 70

D

Question 71

What type of learning activity would most appeal to a kinesthetic learner?

A. Viewing a slide presentation
B. Reviewing an audio summary of a meeting
C. Attending an expert lecture series
D. Putting together a group presentation

Answer 71

D.

Question 72

What global trend has been marked by increases in both foreign direct investments (FDIs) and reverse innovations?
Choose only ONE best answer.
A. Shift in influence from developed to emerging economies
B. Increasing power of developed economies
C. Growing importance of technology over geography.
D. Impact of a global recession

Answer 72

A

Question 73

Why are efficiencies offered by technological advancements predicted to result in HR becoming smaller?
Choose only ONE best answer.
A. Consumer-like applications will allow line managers to handle many HR processes.
B. Staff numbers will shrink, allowing HR numbers to shrink
C. HR’s role in the company will become less important.
D. HR processes will move offshore

Answer 73

A

Question 74

When designing a training program, a global HR professional must first consider
Choose only ONE best answer.
A. Local regulations and formal agreements
B. Standardization and translation
C. Budget and ethics
D. Local differentiation and stakeholder support

Answer 74

D

Question 75

What is the best way HR can involve employees in supporting the organization’s goals and mission?
Choose only ONE best answer.
A. Share market research with employees and ask for their input on how to keep customers.
B. Have individuals and departments develop goals that link to those of the company
C. Encourage all employees to read trade journals and industry publications

Answer 75

B

Question 76

An organization’s board of directors recommends a large cut in the financial support of the organization’s employee health insurance plan in order to increase profits. It also recommends adding stock options and increasing the severance package for senior officers. At the same time, the management team emphasizes placing customers first, promoting teamwork, and treating coworkers fairly. In this situation, what is the strongest message the organization is sending?

Answer 76

D. Corporate decisions and organizational values are not aligned

Question 77

What is the most complete definition of the term “duty of care”?
Choose only ONE best answer.
A. An employer takes all steps reasonably possible to ensure employee health and safety.
B. An employer complies with all local health and safety requirements
C. An employer manages risks to employees on assignment (those not working on site).

Answer 77

A

Question 78

Opportunities for development, problem solving, and creativity are examples of which motivational need as described by Maslow?
Choose only ONE best answer.
A. Security
B. Self-actualization
C. Esteem

Answer 78

B

Question 79

What political factors can have an impact on talent acquisition and retention?
Choose only ONE best answer.
A. Exchange rates and credit
B. Government and taxes
C. Health and education
D. Technology and infrastructure

Answer 79

B

Question 80

What would be examples of perquisites?
Choose only ONE best answer.
A. Annual management incentives, deferred compensation, and long-term incentives
B. Stock options, restricted shares, and stock purchases
C. Company cars and club memberships
D. Insured programs and retirement funding

Answer 80

C

Question 81

During the employee selection process, how can HR identify an employee who is more likely to become engaged in the organization?
Choose only ONE best answer.
A. Look for an employee who fits the organization’s culture.
B. Hire someone who has personal connections within the company.
C. Select someone interested in working with a mentor within the company

Answer 81

A

Question 82

What can we learn from observing how organizations manage change?
Choose only ONE best answer.
A. The way an organization responds to change is a good predictor of success.
B. Change usually results from external forces
C. Change usually results from internal events.

Answer 82

A

Question 83

What is a direct cost of turnover for the loss of a key account sales representative?
Choose only ONE best answer.
A. Time to coach and mentor a replacement
B. Recruitment fees
C. Lost productivity
D. Loss of organizational knowledge

Answer 83

B

Question 84

Under Title VII, what is the term for a hiring practice that has an adverse impact on a class of people but is defensible as job-related?
Choose only ONE best answer.
A. reasonable cause
B. Reverse discrimination
C. Work-related requirement

Answer 84

C.

Question 85

What is the relationship between diversity and inclusion
Choose only ONE best answer.
A. Inclusion is a strategic approach, while diversity is a tactical approach.
B. Inclusion represents the costs, while diversity represents the benefits, of a diversity and inclusion strategy
C. Inclusion enables an organization to leverage the strategic value of diversity
D.

Answer 85

C

Question 86

An organization’s state mandates a $2.00 per hour increase in the minimum wage. As the company is implementing this change, new hires will now be started at the same wage as workers who have been on the job for two years. This is an example of
Choose only ONE best answer.
A. A market-based increase
B. Red-circle rates.
C. Green-circle
D. Pay compression

Answer 86

D

Question 87

The retention threshold for new hires indicates that 35% of the employees tend to quit during the first 90 days. What HR practice could improve the organization’s onboarding program and reduce voluntary turnover?
Choose only ONE best answer.
A. Provide the opportunity for job sharing after 60 days.
B. Ensure that basic activities are implemented prior to the first day of the job.
C. Offer bonuses to new hires if they exceed 90 days.
D. Conduct in-depth exit interviews to determine the cause.

Answer 87

D.

Question 88

Rather than increase deductibles and decease coverage limits, what other options might have been considered to control costs while minimizing the impact of any entitlement changes?
Choose only ONE best answer.
A. Reduce or eliminate any benefits that employees are not actually using
B. Consider applying co-insurance or co-pay options.
C. Educate the workforce on how benefit plans are funded and how usage impacts premiums.
D. Issue warnings to any employees who utilize benefits excessively

Answer 88

B

Question 89

What should the company do to the employees who are using the benefits excessively?
Choose only ONE best answer.
A. Confidentially meet with the employees responsible and advise them that their usage was and is the main reason why the plan had to change for everyone.
B. Nothing. In the absence of proof of fraud or other unethical behavior, the employees were simply using the benefits that they were entitled to use.
C. Wait until the plan changes are in effect and then hold a company-wide meeting using aggregated data to explain why the changes were necessary
D. Issue disciplinary action to those employees who used the benefits in excess of normal
usage

Question 90

Which of the terms below best describes the following statement?
In three months we will train 60 members of the programming staff in the designated programming language.”
Choose only ONE best answer.
A. Resource allocation
B. Action plan
C. Short-term objective
D. Long-term objective

Answer 90

C

Question 91

Which phrase is most characteristic of replacement planning as opposed to succession planning?
Choose only ONE best answer.
A. Matches the requirements of specific positions with individuals who have specific skills
B. Ensures that talent and skills match strategic organizational goals
C. Focuses primarily on global staffing requirements

Answer 91

B