Mod 3

Question 1

most commonly used defense mechanism

Answer 1

repression

Question 2

these leaders make up 5% of the population

Answer 2

kinesthetic

Question 3

awareness through the senses, the context of communication may be considered as being aware of ones own feelings and the feelings of others

Answer 3

perception

Question 4

who typically desucuses abnormal results with patients

Answer 4

the provider

Question 5

body movements that enhance what is being said, anotherr way of transmitting nonverbal messages

Answer 5

gestures

Question 6

one of the most powerful body language skills

Answer 6

eye-contact

Question 7

tend to be worn like a billboard, important to relaxed and pleasant expressions

Answer 7

facial expressions

Question 8

this method can be frustrating for the person to whom it Is directed

Answer 8

silence

Question 9

whimsing and grimicing is what kind if communication

Answer 9

non-verbal

Question 10

problem solving or analytical skills

Answer 10

critical thinking

Question 11

be careful to respect patients privacy when discussing heath care issues with family members because of legal aspects of complying with the patients communication wishes

Answer 11

CCP: confidential communication preference form

Question 12

over eating is what kind if coping skill

Answer 12

non-adaptive

Question 13

journaling is what kind of coping skill

Answer 13

adaptive

Question 14

inappropriate boundaries are what kind of coping skill

Answer 14

non-adaptive

Question 15

changing thoughts are what kind of coping skill

Answer 15

adaptive coping skills

Question 16

Marlow’s needs what is the largest portion of figure

Answer 16

physiological needs: food, water,oxygen,sleep

Question 17

What is participating in the conversation with another byparaphrasing words and phrases, or giving approving or disapproving nods mean

Answer 17

active listening

Question 18

What are the 4 E’s when working with pediatric patients

Answer 18

encouragement, empathy, education, enlistment

Question 19

what are the 5 stages of grief

Answer 19

denial, anger, bargaining, depression, acceptance

Question 20

critical thinking is

Answer 20

problem solving or analytical skills

Question 21

thumbs up are a symbol of

Answer 21

positive gestures

Question 22

shows you are interested

Answer 22

eye contact

Question 23

appropriate uniform

Answer 23

appearance

Question 24

when engaging in personal conversation whats the distance

Answer 24

1.5-4 feet

Question 25

handshake, hug, patting on the back, touching arm is

Answer 25

therapeutic touch

Question 26

when engaging in social conversation what is the distance

Answer 26

4-12 feet

Question 27

when engaging in a public conversation what is the distance

Answer 27

12-25 feet

Question 28

outward or visible persona a person gives to other individuals

Answer 28

appearance

Question 29

to force painful ideas or impulses into subconscious, most commonly used defense mechanism

Answer 29

repression

Question 30

what does awareness through the sense of the receipt of impressions: consciousness mean

Answer 30

perception

Question 31

what does clear manner if the intended message is to be received when communicating verbally

Answer 31

articulate

Question 32

a refusal to believe or accept; disowning

Answer 32

denial

Question 33

crossed arms, rolling eyes, sighing and tapping fingers are signs of?

Answer 33

negativing gestures

Question 34

high five, thumbs up, applause, winking, are all signs of?

Answer 34

positive gestures

Question 35

a patient who is grimacing and wincing would be communicating? a, verbally b, non verbally

Answer 35

non verbally

Question 36

which of the following best describes being aware of ones own feelings and the feelings of others

Answer 36

perception

Question 37

all the following are examples of body language except a. appearance b. facial expression c. tone of voice

Answer 37

apperance

Question 38

which of the following would convey a positive attitude? a. frown b. smile c. clenched teeth

Answer 38

smile

Question 39

which of the following would be part of active listening? a. handshake b. eye contact c. repeating information given by the patient

Answer 39

repeating information given by the patient

Question 40

which of the following describe an unconscious act that helps one deal with an unpleasant situation? a. coping skills b. defense mechanism c. excuse d. problem solving

Answer 40

defense mechanism

Question 41

which of the following is not one of the stages of grief according to Dr.Elisabeth Kubler-Ross? a. denial b. bargaining c. anger d. perseverance

Answer 41

perservance

Question 42

all of the following are steps to problem solving except a. determining what the problem is and writing it down b. using creative thinking c. gathering facts and ideas to help you decide what to do d. putting off dealing with the problem until you are able to solve it.

Answer 42

putting off dealing with the problem until you are able to solve it.

Question 43

which of the following is key to patient compliance when providing patient education a. information b. motivation c. criticism d. nonchalance

Answer 43

information

Question 44

which of the following can be used as a of intra-office communication? a. bulletin board b. email c. intra-office memo d. all the above

Answer 44

all the above

Question 45

all the following are qualities of an efficient medical assistant except a. versatility b. beauty c. initiative d. self-starting

Answer 45

beauty