Mod 6 Tech + *Steps review

Question 1

What is the purpose of the review process for apps before they are released in app stores?

Answer 1

To make sure they work well with the company’s devices

Question 2

What should you do before implementing a fix?

Answer 2

Make sure you have the necessary tools and permissions

Question 3

What is a software license?

Answer 3

A type of receipt that gives you permission to run the software you paid for.

Question 4

LAB

Question 5

What is the first step in troubleshooting a network problem?

Answer 5

Using a standard operating procedure (SOP)

Question 6

What is the primary purpose of word processing software?

Answer 6

Creating digital documents

Question 7

What might you need to do after the software is installed?

Answer 7

Restart your computer

Question 8

LAB

Question 9

What is the primary purpose of work management software?

Answer 9

To collaborate and coordinate work to meet a specific goal on a deadline

Question 10

What is one benefit of providing detailed documentation?

Answer 10

It helps if the problem comes back months later.

Question 11

What is the primary purpose of diagramming software?

Answer 11

To create visual representations of projects

Question 12

Which spreadsheet software is known for its powerful macro language to automate tasks?

Answer 12

Microsoft Excel

Question 13

What is productivity software?

Answer 13

Software that helps you get more done in less time

Question 14

What is the first step after fixing a problem?

Answer 14

Test the results of your fix

Question 15

What does it mean to consider multiple approaches?

Answer 15

Try different methods to identify the problem

Question 16

Why should you have the user work with the system after fixing a problem?

Answer 16

To make sure the issue is fully resolved

Question 17

What is software?

Answer 17

A set of instructions that tells a computer what to do

Question 18

What is the main advantage of Instant Messaging (IM) software over email?

Answer 18

It has virtually no delay between sending and receiving messages.

Question 19

LAB

Question 20

LAB

Question 21

What should you do if the fix might cause a lot of downtime for the organization?

Answer 21

Wait until after hours or the weekend

Question 22

What is a group chat in IM software?

Answer 22

A chat where multiple people can receive and respond to the messages.

Question 23

What is the first step you should take when you have a theory about what might be causing a problem?

Answer 23

Test your idea

Question 24

What is open-source software?

Answer 24

Software that is free to use and can be modified by anyone.

Question 25

What is bloatware?

Answer 25

Extra software and trial versions that come pre-installed on new computers

Question 26

What is the fourth step in the troubleshooting process?

Answer 26

Establish a plan and implement the fix

Question 27

LAB

Question 28

Why is it important to document your findings after resolving an issue?

Answer 28

To remember what you did and help others

Question 29

What is a potential risk of using remote assistance software?

Answer 29

It can be used by threat actors to trick people.

Question 30

What is a potential risk of downloading software from the Internet?

Answer 30

The software might contain a virus.

Question 31

LAB

Question 32

What is an App Store?

Answer 32

A platform where users can search for and download apps

Question 33

What type of software helps you take, edit, and process digital pictures?

Answer 33

Imaging software

Question 34

What should you do if your theory about the problem is confirmed?

Answer 34

Make a plan of action

Question 35

What feature helps keep track of what needs to be done, who is doing it, and how it's going?

Answer 35

Task management

Question 36

What is the junk email folder?

Answer 36

A folder where spam and unwanted emails are automatically moved

Question 37

What are the different types of productivity software?

Answer 37

Word processors, spreadsheets, presentation software

Question 38

What is the primary purpose of spreadsheet software?

Answer 38

To store and calculate data in rows and columns

Question 39

How can you have the same bookmarks on a smartphone, computer, or tablet?

Answer 39

By signing in to an account linked to the browser

Question 40

What is the main purpose of collaboration software?

Answer 40

To help people work together effectively

Question 41

What is a benefit of file sharing through cloud services?

Answer 41

Files can be accessed and edited by multiple people

Question 42

What is the first step in fixing a problem?

Answer 42

Identifying the problem

Question 43

What is proprietary software?

Answer 43

Software that is made by companies and sold for profit.

Question 44

If your theory is not confirmed, what is the next step?

Answer 44

Come up with a new idea

Question 45

Why is it a good practice to remove unused software from your device?

Answer 45

To avoid potential security threats

Question 46

After asking questions to identify the problem, what is the next step?

Answer 46

Establish a theory of probable cause

Question 47

Why is it important to talk to the user when identifying a problem?

Answer 47

To understand the symptoms and recent changes

Question 48

What is the primary purpose of remote assistance software?

Answer 48

To control another computer as if you were sitting in front of it

Question 49

What is a benefit of learning one software program?

Answer 49

It allows you to perform common tasks in other programs

Question 50

What happens to your purchased apps if you delete them from your device?

Answer 50

You can re-download them without paying again

Question 51

What is the main purpose of digital presentation tools?

Answer 51

To demonstrate ideas using slides