MOD7- NURSING LEADERSHIP AND MANAGEMENT

Question 1

LEADERSHIP combines what?

Answer 1

• intrinsic personality traits
• learned leadership skills
• characteristics of the situation

Question 2

guides people and groups to accomplish common goals

Answer 2

LEADER

Question 3

influences the beliefs, opinions, or behaviors of a person, group, or groups of people

Answer 3

LEADER

Question 4

is able to inspire other on the health care team to make patient education an important aspect of all care activities

Answer 4

NURSE LEADER

Question 5

give leadership qualities

Answer 5

• unique personality characteristics
• exceptional clinical expertise
• relationships with others in the organization

Question 6

-is the inspiration for desired responses and getting work done through others

Answer 6

LEADERSHIP

Question 7

focus on purpose and doing the right thing

Answer 7

LEADERSHIP

Question 8

act of influencing and motivating a group of people to act in the same direction towards achieving a common goal

Answer 8

LEADERSHIP

Question 9

• coordinates people, time, and supplies to achieve desired outcomes

Answer 9

MANAGEMENT

Question 10

Involves problem-solving and decision-making processes

Answer 10

MANAGEMENT

Question 11

whose responsibility is it to maintain control of day-to-day operations, achieve established goals and objectives

Answer 11

MANAGERS RESPONSIBILITY

Question 12

T OR F: MANAGEMENT IS getting things done through balanced involvement of people

Answer 12

TRUE

Question 13

T OR F: MANAGEMENT is about making decisions

Answer 13

TRUE

Question 14

is the process of leading and directing an organization to meet its goals through the use of appropriate resources

Answer 14

MANAGEMENT

Question 15

what words and phrases can you associate with the term “MANAGER”

Answer 15

• plans
• organizes
• what is to be done
• who is to do it
• how it is to be done

Question 16

_____ will have appointed management position within the organization with responsibilities to perform administrative tasks

Answer 16

NURSE MANAGER

Question 17

• Planning staffing requirements
• performing employee performance appraisals
• controlling use of supplies and time
• meeting budget and productivity goals

Answer 17

NURSE MANAGER

Question 18

T OR F: LEADERSHIP AND MANAGEMENT are the same

Answer 18

FALSE: THEY ARE DIFFERENT, BUT INTERTWINED CONCEPTS. DIFFICULT TO DISCUSS ONE WITHOUT THE OTHER

Question 19

A good manager should be a _________

Answer 19

GOOD LEADER

Question 20

leadership management skills:

Answer 20

• complementary
• can be learned and developed through experience
• improving skills in one area will enhance abilities in the other

Question 21

To be able to formulate a workable plan you must first:

Answer 21

State the objectives to be achieved

Question 22

This management functions includes all the activities involved in obtaining, preparing ,and compensating employees:

Answer 22

Staffing

Question 23

When resolving problems between two employees, the manager should:

Answer 23

Remember that differences exists between employees personalities

Question 24

When solving a group conflict, you should:

Answer 24

Resolve it in such a way that there is no apparent winner and loser

Question 25

Reaching toward an objective or striving to meet a mission statement would fall into what part of management?

Answer 25

Planning

Question 26

Which of the following three factors affects an employee motivation:

Answer 26

Attitude, interest and needs

Question 27

If a team member makes a mistake you should:

Answer 27

Give them chance to explain and take responsibility for the error.

Question 28

A Democratic leader:

Answer 28

Asks for everyone's thoughts and opinion before acting

Question 29

T OR F: A leader guides people and groups to accomplish common goals

Answer 29

T

Question 30

- nurse manager - supervisor - charge nurse - coordinator and gives the authority to act by the organization these are examples of?

Answer 30

FORMAL LEADERSHIP

Question 31

- has no official or appointed authority to act - able to persuade - able to influence others in a work group this is an example of?

Answer 31

INFORMAL LEADERSHIP

Question 32

What are some management functions?

Answer 32

- planning - organizing - staffing - directing - controlling

Question 33

includes identifying the management structure to accomplish work, determining communication processes, and coordinating people time and work

Answer 33

ORGANIZING

Question 34

encourages employees to accomplish goals and objectives and involves communicating, delegating, motivating and managing conflict

Answer 34

DIRECTING

Question 35

analyzes results to evaluate accomplishments and includes evaluating employee performance, analyzing financial activities, and monitoring quality of care

Answer 35

CONTROLLING

Question 36

A CHANGE AGENT

Answer 36

NURSE MANAGER

Question 37

providing service or care to customers (patient or clients)

Answer 37

CUSTOMER SERVICE PROVIDER

Question 38

include the personnel, time, and supplies needed to accomplish the goals of the organization

Answer 38

RESOURCE MANAGER

Question 39

LIST A FEW QUALITIES OF A GOOD LEADER

Answer 39

``` Is an effective communicator. Is consistent in managing conflict. Is knowledgeable and competent in all aspects of delivery of care. Is a role model for staff. Uses participatory approach in decision making. Shows appreciation for a job well done. Delegates work appropriately. Sets objectives and guide staff. Displays caring, understanding, and empathy for others. Motivates and empowers others. Is proactive and flexible. Focuses on Team Development. ```

Question 40

are settings that support excellence and decent work - health and safety and personal well-being of staff - support quality patient care - improve motivation, productivity and performance of individuals and organizations

Answer 40

POSITIVE PRACTICE ENVIRONMENT

Question 41

elements of positive practice environment

Answer 41

occupational health- safety and wellness policies that address workplace hazards, discrimination, manageable workloads organizational climate- effective management and leadership practices, good peer support, worker participation work-life balance equal opportunity professional development professional identity, autonomy job security decent pay and benefit