Module 1 Key Terms

Question 1

Abandonment

Answer 1

Leaving or deserting a person without a way or the ability to care for himself or herself.

Question 2

Abuse

Answer 2

Abuse is a willful action or inaction that leads to harm.

Question 3

Bias

Answer 3

Bias is an opinion that influences your judgment.

Question 4

Confidential

Answer 4

Not revealing any personal information

Question 5

Consumer

Answer 5

The client.

Question 6

Consumer-directed care

Answer 6

Respecting consumer differences.

Question 7

Dignity

Answer 7

A sense of pride and self-respect: feeling worthy of respect form others.

Question 8

Exploitation

Answer 8

The action of making use of and benefiting from resources.

Question 9

Grievance

Answer 9

A cause of distress felt to afford reason for complaint or resistance.

Question 10

Mandatory reporter

Answer 10

A person who has regular work contact with vulnerable people, such as older Consumers, Consumers who are children, or Consumers with disabilities, and is required by law to report suspected abuse, neglect, financial exploitation, and abandonment.

Question 11

Ombudsman

Answer 11

An official appointed to investigate individuals’ complaints against administration, especially that of public authorities.

Question 12

Privacy

Answer 12

Screening from view when assisting with personal care or not talking about the Consumer’s personal matters and having the ability to be alone and have personal conversations.

Question 13

Vulnerable adult

Answer 13

Is 18 years or older and:

-Lives in an adult family home, boarding home, or nursing facility
-Receives personal care services in his or her own home
-Has a developmental disability or is incapacitated

Is 60 years or older and unable to care for himself or herself because of functional, mental, or physical disabilities.