Module 1: Planning & Organizing the Housekeeping Department Flashcards
(21 cards)
Housekeeping Responsibilities & Exception
Not directly responsible for cleaning:
- Kitchen
- Maintenance Department
- Swimming pool
Management Functions:
- Planning
- Organizing
- Coordinating/Staffing
- Directing/Controlling
- Evaluating
Planning:
- Area Inventory list
- Frequency schedules
- Performance Standards
- Productivity Standards of equipment & supply inventory levels
- Housekeeping departments operating budget
Area Cleaning Inventories:
- Bed
- Curtains
- Headboard
- Coffee chair & table
- Dresser table and chair
- Luggage rack
- Walls
- Floor
Establishes the frequency for cleaning & maintenance of each item
Frequency Schedules
Frequency Schedules:
- Daily
- Weekly
- Monthly
Productivity standards:
- Approximately 27 minutes
- 8 hours x 60 minutes
Determine how long it should take to clean one guestroom according to the departments performance standards
Approximately 27 minutes
Determine the time available for guestroom cleaning.
Determine the productivity standards by dividing the result of step 3 by the result of step 1
Performance standards
-480 minutes total shift (Beginning shift 20 mins. Morning Break 15 mins. Afternoon break 15 mins. End shift 20 mins. Time available for guestroom cleaning 410 mins)
- 410/27min=15 guestrooms per 8hr shift
Items which are recycled during the course of hotel operations
Recycled Inventories
Refers to the standard number of items that must be on hand to support daily routine housekeeping operations
Par number
ex: 1 par of linen is the total number of items needed to outfit all the hotel guestooms once
Items that are not consumed or used up during routine activities of the housekeeping department
Non-recycled inventories
The fewest number of purchase units that should be in stock at anytime. The inventory should never fall below the minimum quantity
Minimum Quantity
The greatest number of purchase units. It must be consistent with available storage space and must not be so high that large amounts of cash is tied up
Maximum Quantity
Types of Inventories:
- Recycled Inventories
- Linens
- Equipment Items
- Guest Supplies
- Non-recycled Inventories
- Cleaning & Guestroom supplies
- Guest amenities
Refers to the executive housekeeper’s responsibility to strucute the department’s staff & to divide the work so that everyone gets a fair assignment and all the work can be finished on time
Organizing
Housekeeper is responsible and accountable for the hotel’s cleanliness, maintenance and aesthetic upkeep of the hotel
Executive Housekeeper
The deputy to the Executive Housekeeper. She manages the resources given by the H.E. to achieve the common objectives of cleanliness, maintenance and attractivenedd in a given shift
Assistant Housekeeper
Organizing:
- Houskeeper’s Office
- Desk Control Room
- Linen Room
- Lost & Found Section
- Floor Pantries
- Equipment Storage
Staff who cleans and stocks inventories
Housekeeping attendant
Ethics that should be followed by a housekeeper:
- Respect Guest Privacy
- Honesty & Integrity
- Confidentiality
- Professionalism
- Fair Treatment
- Responsibility for safety
- Environmental responsibility
- Cultural sensitivity
- Accountability
- Continuous Improvement
