module 10 Flashcards
(31 cards)
hearing
automatic / physiological
mindless listening
listening without much mental investment
Listening
process of receiving and responding
mindful listening
giving careful and thoughtful attention and responses to the message we receive
task oriented listening
concerned with efficiency and accomplishing the job at hand
relational listening
concerned with building emotional closeness with others
Analytical listening
concerned with attending to the full message before judging
critical listening
typically used to make a decision or to solve a problem
information overload
happens when we receive to many messages to process them all
personal concern
when our own thoughts and concerns take over our minds, making it difficult to listen during an interaction
rapid thought and noise
active mind keeping you from staying focused
external noise
noise outside of your head like a jackhammer or fingernails on a chalk board
internal noise
concerns like being tired or anxiety
Pseudolistening
ineffective listening
Pretending to listen
Stage Hogging / monopolizing
When people are only interested in expressing their ideas and don’t care what others have to say
Selective listening
focusing on parts of the message
Filling in the gaps
happens when you think you know the story before you listen to it
insulated listening
when listeners avoid what they would rather not deal with
defensive listening
when you feel the speaker is attacking you / taking everything personal
ambushing
used to attack the person speaking
Attending
is the psychological process of listening and its part of the selection
Understanding
attaching a meaning to the message
Remembering
he ability to recall information
Responding
involves offering feedback to the speaker
