MODULE 2,3,4 Flashcards

(43 cards)

1
Q

process of working with other poeple and resouces to accomplish specific task

A

MANAGEMENT

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2
Q

a group of people with common purpose who work together to achieve shared goals

A

organization

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3
Q

father of scientific management

A

frederick taylor

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4
Q

studies correlation between social context of of a workplace environment and employee productivity

A

hawthrone

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5
Q

founded human relations

A

elton mayo

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6
Q

proposed on organization structure called bureaucracy

A

wax weber

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7
Q

basic element of which manager deals ideas, thing, people

A

management process

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8
Q

is a skill-knowledge and proficiency in activities involving methods, processes and procedures

A

technical skills

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9
Q

a skill that-ability to work with people

A

human skill

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10
Q

ability to see big picture

A

conceptual skills

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11
Q

a skill-ability to determine by analysing the nature and circumstances

A

diagnostic skill

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12
Q

involves determining the course of action

A

planning

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13
Q

assembling and assigning

A

organizing

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14
Q

measurement and correction of performance

A

controlling

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15
Q

motivating employees and influencing their behaviour

A

leading

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16
Q

roles of a manager

A

formal authority and status
interpersonal roles
informational roles
decisional roles

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17
Q

manning the orgnanization

A

staffing

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18
Q

planning which top level managers engage strategic planning

A

strategic planner

19
Q

formulate operating budget and develop work

A

operational planner

20
Q

condition and forces within the organization

A

internal environment

21
Q

everything outside of an organization

A

external environment

22
Q

organizational structure, board of director etc

A

top management

23
Q

measure of revenue and cost to help the marketing

A

finance and accounting

24
Q

designing the product safe and attractive

A

research and development

25
responsible for producing desired quality from external agencies
manufacturing
26
the image of the company
company image and board equity
27
the environment factors that is in its proximity, influence companies non-capacity
micro environment
28
the organization competes with other organization
competitor
29
pays many to acquire
customer
30
buy goods and services to prof=duce goods and services
industrial customer
31
purchase goods in a view to resell them
resellers
32
purchase for their consumption
government and other non-profit customers
33
customers from other countries
international customer
34
an organization that provides resources for other
supplier
35
use for promoting, selling and distribution if goods
market intermediaries
36
an organization who is working together
strategic partner
37
a unit that has the potential to control, legislate, influence the organizations policies and practices
regulator
38
factors act external to the company and quite uncontrollable.
macro environment
39
the overall health of the economic system
economic
40
methods available for converting resources into goods and services
technologies
41
the customs, mores, values and demographic characteristics of the society in which org functions
social-cultural
42
government regulations
political legal
43
extent to which org is involve-affected by business in other country
international