Module 2 (A,B,C,D) - Patient's Rights Flashcards
A)Title 22 Sec. 72527 B)Health & Safety code Sec. 1599, 1599.2, 1599.3 C)Code of Federal regulations Part 483.10, 483.12, 483.13, 483.15 D)Preventing, recognizing & Reporting resident’s rights violations p13 Guidelines
What are each of the Resident’s Rights?
-Right to Quality of Life
-Right to Services and Activities to Maintain a High Level of Wellness
-Right to be Fully Informed About Rights and Services
-Right to Participate in Their Own Care
-Right to Make Independent Choices
-Right to Privacy and Confidentiality
-Right to Dignity, Respect, and Freedom
-Right to Security of Possessions
-Rights During Transfers & Discharges
-Right to Complain
-Right to Visits
-Rights with regard to social services
Resident’s Rights: Quality of Life
-right to best care available
-dignity, choice, independence
-equal access to quality care.
Resident’s Rights: Services and Activities to Maintain a High Level of Wellness
-a care plan for residents
-care plan must be developed within 48 hours of admission
-health should not decline as a direct result of facility care.
Resident’s Rights: To be Fully Informed About Rights and Services
be told what services are offered and what the fee is for each service
-informed of charges both orally and in writing
-given a written copy of their legal rights & facility rules
-contact info for state agencies relating to quality of care
-survey results must be shared when requested
-notified about any change of room or roommate.
Resident’s Rights: Right to participate in Their Own Care
-to participate in planning their treatment, care, and discharge.
-to see and sign their care plans after all significant changes.
-to be informed of risks and benefits of care and treatment, including treatment options and and alternatives, and to choose the options they prefer. (informed consent)
-to request, refuse, and/or discontinue treatment and care.
-refuse restraints and refuse to participate in experimental research.
-told of changes to their condition.
-review their medical record.
-to choose and change their care providers at any time.
Resident’s Rights: Right to Make Independent Choices
-make choices about their doctors, care, and treatments.
-make personal decisions, such as what to wear and how to spend their time.
-join in community activities, both inside and outside their facility.
- a reasonable accommodation of their needs and preferences.
-vote in federal, state, and local elections.
-participate in resident or family groups. (ex. Resident Council)
Resident’s Rights: Right to Privacy and Confidentiality
-to speak privately with anyone.
-privacy during care
-to confidentiality regarding every aspect of their lives
-medical and personal info cannot be shared with anyone but the care team.
Resident’s Rights: Right to Dignity, Respect, and Freedom
-must be respected and treated with dignity by caregivers.
-must not be abused, mistreated, or neglected in any way.
Resident’s Rights: Right to Security of Possessions
-possessions must be safe at all times.
-facilities must make an effort to protect residents’ property from loss or theft.
-Possessions cannot be taken or used by anyone without a resident’s permission.
-to file a complaint if their possessions have been used without their consent.
-manage their own finances or choose someone else to do it for them.
-request that the facility handle their money.
-residents must have access to their accounts and financial records, and they must receive quarterly statements, among other things.
-not be charged for any care that is covered by Medicaid or Medicare.
Resident’s Rights: Rights During Transfers and Discharges
- informed of and to consent to any location changes.
-stay in a facility unless a transfer or discharge is needed. (Residents can be moved from the facility due to safety reasons, if health has improved or worsened, or if payment for care has not been received.
-facility must develop and effective discharge plan for residents that involves each resident’s goals and preferences.
-discharge plan must be regularly reviewed and updated as appropriate.
Resident’s Rights: Right to Complain
-Make complaints and voice grievances without fear for their safety or for the quality of care they will receive.
Resident’s Rights: Right to Visits
-to visits from doctors, family members, friends, ombudsmen, clergy members, legal representatives, or any other person.
-visits cannot be restricted, limited, or denied on the basis of race, color, national origin, religion, sex, gender identity, sexual orientation, or disability.
Resident’s Rights: Rights with Regard to Social Services
-access to social services
-includes counseling, assistance in solving problems with others, and help contacting legal and financial professionals.
Guidelines: Protecting Residents’ Rights
-Never abuse a resident physically, psychologically, verbally, or sexually.
-Watch for and report any signs of abuse or neglect.
-Call the resident by the name & pronouns the resident prefers.
-Involve residents in planning. Allow residents to make as many choices as possible about when, where, and how care is performed.
-Always explain a procedure to a resident before performing it.
-Do not unnecessarily expose a resident while giving care.
-Respect a resident’s refusal of care. However, report the refusal to the nurse immediately.
-Tell the nurse if a resident has questions, concerns, or complaints about treatment or the goals of care.
-Be truthful when documenting care.
-Do not talk or gossip about residents. Keep all resident info confidential.
-Knock and ask for permission before entering a resident’s room.
-Do not accept gifts or money from residents.
-Do not open a resident’s mail or look through his belongings.
-Respect residents’ personal possessions. Handle them gently and carefully. Keep personal items labeled and stored according to facility policy.
-help resolve disputes by reporting them to the nurse.
