Module 2: Therapeutic communication in nursing Flashcards Preview

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Flashcards in Module 2: Therapeutic communication in nursing Deck (15)
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1
Q

Most documentation systems use nursing process as a foundation and guide. What are the 5 steps of the nursing process?

A
Assessment 
Nursing diagnosis
Planning
Implementation
Evaluation or outcomes
2
Q

How is referent used in a healthcare setting?

A

Sight sounds, orders, etc. Trigger communication

3
Q

*What are the 4 phases of the helping relationship?

A

Pre-interaction phase, orientation phase, working phase, termination phase

4
Q

Encourages and helps patient to express feelings about their health and to explore own feelings/thoughts. This is part of what phase of the helping relationship?

A

Working phase

5
Q

Anticipates health care concerns and issues that may arise. This is part of what phase?

A

Pre-interaction face

6
Q

Evaluate goal achievement with patient. Is a part of what phase?

A

Termination phase

7
Q

Let patient know when to expect relationship to be terminated. Is a part of what phase?

A

Orientation phase

8
Q

When should incident or occurrence reports be made?

A

Any event that isn’t consistent with the routine, expected care of patient or the standard procedures in place on the health care unit

9
Q

It’s part of the nursing process would you include emotional status of client

A

Assessment

10
Q

Demonstrates client response to interventions, shows an expected responses are reactions, proves follow up on client concerns. This is done during what nursing process?

A

Evaluation

11
Q

Measurements and observations, sight and hearing, adverse events, are part of what type of data?

A

Objective data

12
Q

Using direct quotes is a part of what type of data?

A

Subjective

13
Q

Where possible, is it better to use objective or subjective data?

A

Objective

14
Q

What does I-SBAR-R stand for?

A

Identification - situation – background – assessment -recommendation-repeat back

15
Q

Describe Duffy’s quality caring model

A
S - Sit
O - Open posture
L - lean towards patient
E - eye contact 
R - Relax