Module 3 - ACQUIRE Evidence from Practitioners Flashcards
(7 cards)
Read the following scenario:
A company wants to know whether its customers are satisfied with a new product it introduced three months ago.
What would be the best method to acquire this evidence?
Conduct a survey
Read the following scenario:
A company decides to survey its clients to understand their satisfaction with the new service the company has been providing for two months. For this purpose, the company’s 40 largest clients are invited to complete an online a survey about their experiences.
Which of the following might negatively affect the outcome of the survey?
The sample is not random.
To which biases could a face-to-face meeting be susceptible?
Authority bias and group conformity
Are the following four questions and statements adequately formulated? Select Yes or No.
A. How likely are you to go out for dinner and a movie this weekend?
B. In the team meetings I attend, risk management is always on the agenda.
C. The last team meeting was well attended.
D. How would you rate the new procedure that was implemented last month that has dramatically reduced the number of errors?
Only B is well formulated
The following question is not adequately formulated. Select the most important shortcoming.
Do you oppose not being allowed to use your work laptop to watch movies at home?
This is a double-negative question.
Which of the following may be a reason the question below is not adequately formulated? Check all that apply.
Does it seem possible or does it seem impossible to you that the new code of conduct has led to more unethical behavior and fraud rather than less?
This is a double-barreled question.
The question contains vague and confusing terms.
The following question is not adequately formulated. Select the most important shortcoming.
How satisfied are you with the pay and work benefits of your current job?
This is a double-barreled question.
