Module 3: Computer & Internet Technologies Flashcards
(124 cards)
1
Q
What does HDMI stand for?
A
High Definition Multimedia Interface
Slot allows you to transfer what you are viewing on your computer onto your TV
2
Q
What does SD stand for and what is it’s use?
A
Secure Digital slot is for a SD memory card to store data such as photos, emails, music, files. Can be used to transfer data to other devices
3
Q
What are the 3 types of laptops in order of popularity?
A
Chromebook, Apple Mac, and PC’s
4
Q
Describe the functions of a Chromebook
A
Developed by Google has an android OS and none of the info is stored on the computer. All activity is performed on the chrome browser and everything is stored in the cloud. Functions via apps only. It can only run online versions of Microsoft Office Suite and only at 10-20% of the full suite features.
5
Q
Describe the functions of Apple Mac
A
Use MAC OS known as IOS or macOS. Has built in features such as email, photo tools, & videoconferencing. Can also run MS Office Suite and Access. Can flip back and forth from IOS to Windows
6
Q
Describe the functions of a Laptop or PC
A
Use a Windows 10 OS and most commonly used by professionals. Onedrive, Azure (business solution) and Teams work seamlessly with Office 365 along with countless other 3rd party apps.
7
Q
What is the average RAM for the office?
A
16 GB or higher
8
Q
What is a Smart Office?
A
A physical workspace that enables workers to use AI to manage communications, control the workspace, and automate routine tasks
9
Q
What is Cloud Computing
A
A virtual network that allows users to share documents and resources anywhere in the world as long as they have internet. Stored on a virtual server.
10
Q
What is Desk Hoteling?🧵
A
You do not have an assigned desk at work. You schedule the use of a work space online and then work at that space for the day.
11
Q
What is a Floating Workspace?
A
Office employees reserve space and resources depending on their task or project.
12
Q
What is AI and what does it do?
A
Computers mimic or perform the functions of people
13
Q
What are some common Video conferencing Platforms also known as Collaboration Apps?
A
Zoom, GoTo Meetings, WebEx, ezTalks, StarLeaf, & Blue Jeans. Most of these have a free version called a freemium, but charge a fee for additional features.
MS Teams rocks because it creates a comprehensive collaborative experience and it can integrates with 100’ s of 3rd party apps.
14
Q
For Best practices of Video Conferencing for a Host Pre-Event, During, and Post- Event see Word Document.
A
Word Document
15
Q
What are 4 apps that you can add to your smartphone for business?
#1
A
- Microsoft Office Lens:
a. Captures business cards, receipts, or documents allowing you to store them in
OneDrive or OneNote. Also can convert to PDF of JPEG formats.
16
Q
What are 4 apps that you can add to your smartphone for business?
#2
A
MS Office- combines Word, Excel, and PP on single app
17
Q
What are 4 apps that you can add to your smartphone for business?
#3
A
Google Lens App
a. Can scan a business card and add a new contact by default. Can also translate text
into many different languages.
18
Q
What are 4 apps that you can add to your smartphone for business?
#4
A
Adobe PDF app
a. Allows for viewing, editing, and signing documents on smartphone.
19
Q
What is the hard drive on a PC?
A
A storage device containing a magnetic disk. It stores info on magnetized particles called terabytes. 1 terabyte holds tons of space (1 terabyte = 1,500 CD ROMs). They offer quick access with large storage but are fragile and easily damaged or can crash resulting in lost data.
20
Q
What is a Solid-State Drive (SSD)?
A
Use flash memory chips w/ no movement (vs the hard drive that uses motors that spin magnetic platters & the drive heads) using less energy offering greater reliability and faster access.
21
Q
What is the issue with using just a hard drive or an SSD for the typical office worker?
What are 3 other solutions?
A
Not enough storage.
A. External Hard Drive- connected by a cable to the docking station
B. Flash Drive- portable storage device that plugs into USB port
C. Cloud Storage - Uses the internet to store info on remote servers. Work is stored on Cloud first and then backed up on local storage.
22
Q
What is the difference between “Cloud Computing” and the “internet”?
A
Cloud Computing is using the cloud to store your info. The internet is the tool used to access the Cloud.
23
Q
What are 6 popular cloud storage options?
A
- Google Drive
- Microsoft OneDrive
- SharePoint
- Azure
- Apple iCloud
- Dropbox
24
Q
What is Cloud based Software?
A
It is a newer way to distribute software. It is a series of redundant servers that stores my software and files which I can access through my devices. This multiple server architecture ensures security, reliability, and on-demand access. Makes it easy to share w/ co-workers anytime, anywhere having the most updated version of whatever is being worked on.
25
What are 2 disadvantages to using the Cloud?
1. If you lose internet access you cannot access the Cloud but you can still work on your things, just won't be updated until you regain access to the internet
2. Using a third party storage need to be aware of privacy and security for info.
26
What is a dashboard?
It comes as one of the applications with a software suite and it provides a single-point interface with the cloud to manage downloads and updates.
27
What is AI?
Creating machines to do the same thing that people do
28
What is the Internet of Things (IoT)
IoT is a network of physical objects that have sensors and software for the purpose of connecting with other devices over the internet.
29
What is the Internet of Robotic Things (IoRT)?
Robots are able to react in unexpected conditions.
-Healthcare: Robotic Arm.
-Amazon: Fill order, deliver food, restock shelves
30
What is Hyper-Automation?
Using technology to automate tasks that once required humans.
No single device can replace a human, so a combo of tools are used with the goal of achieving AI driven-decision making. (using robotic automation, intelligent business management software, and AI). So once my task reaches a certain point, these different things take over to do subtasks in relation to the original.
31
What is XR ?
Extended Reality: Refers to all real and virtual environments generated by computer graphics and wearables, which create a realistic 3D experience that you can perceive as real and interact with in realistic ways. It covers all the various forms of altered realities.
32
What are the 3 types of XR?
1. AR- Augmented Reality: Overlay a visual, auditory, or other sensory info onto the real world to enhance one's experience
2. MR- Mixed Reality- The merging of real world reality with a digital one.
3. VR- Virtual Reality - Can visualize the full scale of whatever it is you are looking at.
33
What is the OS in our devices and what does it do?
The Operating System is the software that provides instruction to the computer to perform basic operations like assigning storage space) and interacting with input and output devices.
i.e. Windows 10. Windows is the OS and "10" is the version
34
What is GUI?
Graphic User Interface that is a part of the OS we use this to select icons, buttons or objects with a pointing device or fingers.
35
What are the 3 most common OS's on our computers, laptops, tablets, and smart phones?
1. MS Windows - most common OS and Will always be Windows 10 just always updating.
Has 3 cool things the others don't have.
a. Snip and Sketch: combines snipping tool and screen sketch. Quickly capture and
annotate screen shots, images, photos with your pen, finger, or mouse and then
save, paste, or share.
b. Steps Recorder: Allows you to document actions made on a computer for
troubleshooting or demonstrating purposes. Available from Start Menu
c. Timeline: Shows history of tasks performed and allows you to synchronize activities across multiple devices allowing you to pick up a task where you left off as long as you are signed into your Microsoft account.
2. Apple iOS- Only MAC can operate using both iOS and
Windows programs at the same
time. Called a Parallel Setup!🧵
Is the strongest for integration between desktop and mobile
devices. Also experiences fewer issues with 3rd party
devices. Apple + MAC = Ecosystem of products
3. Android- Works with Chrome and developed by Google and smoothly interface with all Google products used on tablets and smartphones. Chrome + Android = Ecosystem of products
36
What is the most important and best advice no matter what OS you use?
Have strong updated Operating Systems with strong updated security software.
37
What is a Software program?
A software program is a set of instructions that tells the computer what to do, when and where.
38
What are the 2 types of Software Programs?
1. System Software- Controls the computer and peripherals such as keyboard and mouse. Typically for work, a software package will need to be installed to do your job.
2. Application Software (apps for short)-Performs specific tasks. Some preinstalled things could be games and calculator etc.
39
What are some examples of Application Software you might need to install to do your job?
Microsoft Outlook, Adobe Photoshop, Sales Force, QuickBooks
40
The above type of software is also known as ...?
Productivity Software:
1. Helps you be more productive by automating common or repetitive tasks. Microsoft Office is a perfect example
41
What is Utility Software Program?
Helps maintain or configure your computer (clean it up)
42
What is a Mobile Application?
Known as an app, developed to run specifically on your phone or tablet and can be downloaded online right to your device.
To purchase:
Apple users go to the App Store
Android users go to the Play Store
Windows users go to the Window Store
43
What is Packaged Software?
It is an application software mass produced for a mass audience with various needs.
It's usage is controlled and restricted through copyright laws
44
What is Custom Software?
It is an application software that is custom developed for the specific needs of an organization or business. It takes a significant time to develop and is much higher in cost than packaged software.
45
Web-Based Applications
Are added to your device with no need to install them.
Examples: Facebook and Amazon
46
What is the difference between a webpage and a web-based application?
A webpage just gives you access to information. A web-application enables you to do something
47
What is SaaS?
SaaS stands for Software as a Service which is where you pay a monthly subscription fee for a software package customizing your software needs instead of paying for the whole package which is expensive. Can download copies to multiple devices. This also frees up storage on your device. Usually can use on several devices.
48
What are 3 examples of office productivity suites that provide single-point access to an array of productivity tools?
#1
1. Microsoft 365 (formally Office 365)-Downloaded as a premium app with additional support online. Uses the Cloud, offering a password protected team site where co-workers can share large files and have unlimited access and almost unlimited storage capacity.
Keeps info secure having multiple participant categories each with different permissions for info access and editing.
49
Microsoft Office Suite: All Programs and Tools included
See Microsoft Office Suite Word Document in PACE file on Desktop
50
What are 3 examples of office productivity suites that provide single-point access to an array of productivity tools?
#2
2. Google Workspace (formally G Suite)- Housed entirely online.
A set of Google tools for business at different pricing tiers. Because it is web-based enables everyone to always be working on the latest version and instantaneous collaboration and sharing capabilities.
Includes:
*Gmail
*Google Talk
*Google Calendar
*Google Page Creator
*Google Docs -Fully functioning word processing program
*Sheets- Create and share spreadsheets
*Google Slides - Create slide presentations
*Google Forms- used to create web-based surveys and forms
*Google Sites- easily build internal websites for your companies use for communication
and projects
*Google Drive- cloud based storage center to securely store and retrieve files
*Google Apps- provide administrative control like adding users, configuring settings, and
managing security features
*Google Vault- Optional data-archiving feature for storage and eDiscovery of company
emails and chats
*Google Chat-
*Google Meet- Subscribers get custom domain email addresses, cloud storage, admin
tools, 24/7 customer support. All deeply integrated and available in on
spot.
Google Analytics: Provides businesses with detailed info about their customers to better understand their needs. Like how they got to your page ( FB, Insta, or Twitter etc). Can drill down to what they are searching for and where they end up on our site.
51
Sub Card: What is Google Meet used for?
It is a web-conferencing program supporting audio visual communication and high definition video on your devices. Similar to Teams but ONLY for video conferencing but can share anything that is a part of the Google workspace. It is more for individual use vs. business
Slack is another app used to communicate in business arena.
52
What are 3 examples of office productivity suites that provide single-point access to an array of productivity tools?
#3
3. Adobe Creative Cloud- an entire suite of document and image management products: 20+ desktop and mobile apps accessed through the cloud
53
What is an AI feature of Microsoft 365 that enables you to connect your resume with LinkedIn to help you create a resume by showing me the resumes that are on LinkedIn that relate to my field?
Resume Assistant
54
What does Onedrive.com offer?
A free individual Microsoft account that comes with cloud storage supporting any type of file format for documents, files, photos, video's, or audio files.
55
What is the Creative Suite?
The largest suite in Adobe's Creative Cloud. It contains Adobe's graphic design, video editing, and web development programs.
56
What is a subset to the Adobe Creative Cloud that focuses on business applications including Acrobat DC, and eSign services for digital document management?
Adobe Document Cloud
57
What does PDF stand for and what is it?
Portable Document Format- an application and OS that enables you to create and share documents, containing text, images, and graphics across all platforms and programs. Documents look the same no matter what program you use. Even Excel and Word documents can be turned into pdf's and shared universally.
58
What does Adobe Acrobat Reader along with other free PDF document readers do?
Allows me to read and print any PDF exactly as it was created.
59
What is Intellectual Property? 🧵
It is a legal term for ownership of intangible assets such as ideas, music, art, and software. Because it is easy to copy, licensing and copyright laws protect the intellectual property by setting rules of how it can be copied, used, and distributed.
Legal ramifications start at 250K!
60
Who does copyrighted software belong to?
The author or publisher
61
What are the perimeters of being able to use said copyrighted software?
You are free to use properly acquired software but cannot change it, copy it, or distribute it without additional permissions from the copyright owner. Copyrighted software is symbolized as a "c" in a circle, but even if it isn't visible, it is still copyrighted.
62
Describe how a license works when purchasing packaged software?
If purchased for a single-user, the license can be installed on only 1 machine. If for a Multiple-user, the license allows many to use it and is usually purchased at a discount.
***Web apps and subscription apps allow you to download to multiple devices.
63
How do software publishers protect their products against unauthorized use?
They use a variety of authentication measures, digital watermarks, and copyright protection features.
64
What should you never do in regards to unauthorized or "pirated" software packages?
Never acquire it, use it, or install it! You are not only creating issues liability for your company, it could be faulty or flawed causing problems to your computer.
65
What do Software Publishers provide with their software packages?
Service Packs which are regular updates the publishers provide for their programs that fix problems, enhance features, and provide additional security.
66
What is malware and what does it do?
Malicious Software intentionally designed to damage your computer or network by deleting or altering files, erasing hard drives, or slowing down the system altogether.
67
Name at least 4 forms of Malware and what they do.
#1
1. Virus- a small program that attaches itself to my computer and alters the operation without my knowledge. Replicates to others computers via my email addresses in my contact list
68
Name at least 4 forms of Malware and what they do.
#2
Trojan Horse- Acts like a useful utility program but causes a variety of issues. One such including stealing info, like password, by tracking my keystrokes. A person who does this is called a Keylogger.
69
Name at least 4 forms of Malware and what they do.
#3
Adware- clutters my screen with all sorts of adds, banners, and pop-up windows.
70
Name at least 4 forms of Malware and what they do.
#4
Ransomware- hijacks your computer to the point of shutting it down and requires you to pay a ransom to get access again. Also known as "cryptic extortion"
71
What is Antivirus Software?
Software that removes many viruses from your computer while scanning emails for potential threats.
Should include:
1. Anti-spyware programs to prevent spyware from installing on your computer
2. Anti-spam software to prevent spam and junk email
3. Firewall software that creates a personal security zone around my computer.
72
DIGITAL RESEARCH
3.4
73
What is the Web Browser?
Most important program on our computers that allows us to view webpages and navigate websites using controls and menus.
74
What is a Search Engine?
Gives you the ability to view a large number of resources quickly
75
What is a Search Strategy?
Allow you to receive quality results in a manageable fashion. Must then be able to take this information and critically evaluate it for credibility and reliability.
76
BROWSER FUNDUMENTALS
3.4.1
77
Name 4 of the most popular web browsers? (see Word doc for pictures)
#1
1. Apple SAFARI- Works with all apple devices but if don't use with Apple could be security breaches
78
Name 4 of the most popular web browsers?
#2
2. Google CHROME - Best because every platform supports it & can sync all devices therefore it has the largest market share. Warns of Malware and Phishing but does use higher % of memory than others
79
Name 4 of the most popular web browsers?
#3
3. Mozilla FIREFOX- Runs across most OS's. Popular because quick page loading and better performance when using multiple tabs. Can easily add favorites and most used tasks to toolbar. They NEVER track your internet activity. It actively uses the Privacy Browsing Code and has:
Enhanced Tracking Protection - prevents trackers hidden on webpages from collecting my info & slowing down browser
80
Name 4 of the most popular web browsers?
#4
4. Microsoft Chromium EDGE- Newer with improved syncing functions across devices. Has an
a. Immersive Reader mode allowing you to read info without adds and can read article out loud
b. Collections function can gather and store information from different websites to view later. You can freeze site on computer, export it to Word or Excel and email to yourself for later viewing.
81
What is a Browser Extension?
Simple tools or web apps that customize and ease your browser experience. Programs like Amazon Assistant, Last Pass, and Microsoft Editor are now built right into browser. You utilize this by synching your browser across all of your devices using the same account to access bookmarks and login info.
82
What does https stand for?
Secure Hypertext Transfer Protocol
83
What are two methods that protect my browsing on the internet?
1. Encryption: Makes the digital content traveling between my device and websites unreadable without a valid encryption key or authorized hardware device.
2. https Protocol: Establishes a secure connection to my computer. Used by banks and retail stores to protect my info.
84
What is the greatest security protection for my computer?
Me! I must be vigilant and aware in my interactions on my devices.
85
What should you always do when using public Wi-Fi for work needs?
Use my companies VPN (Virtual Private Network). If don't have one, don't do business online in public. VPN's secure my personal business data from end-to-end no matter where I am
86
What is the Boolean Criteria?
When narrowing your internet search using the words:
AND- Virginia AND beaches
OR - Dogs OR Cats
NOT- Noodles NOT Chinese
87
What is a "wildcard"
When doing an internet search, in the search engine: Substituting a key word in a phrase with an asterisk.
88
What are tips for searching on the internet?
1. Be specific in your search
2. See word document: Tips for Searching the Internet
89
What is SEO?
Search Engine Optimization which is the process of the seller improving their website to increase visibility and traffic when people search via a search engine.
90
What is an Acronym tool you can use to validate your searches on the internet?
CARS:
C- Credibility: of author/authors by reviewing their credentials and backgrounds for qualifications and expertise & conflicts of interest
A- Accuracy: Checking to see if the author offers any verification of presented facts, if info is current or has been recently updated, and if info sources sited are authoritative.
R- Reasonable- is the language and lexicon of the text fair and sensible or extreme or excessive? Does it contain facts or is it selling something? Does it contain objective info with multiple POV's or is it expressing opinions using emotional language, or demoing obvious bias or conflict of interest.
S- Support : Does the site offer support to what they are saying by siting other authoritative sources - properly siting photos and reproduced content?
91
What is E-Commerce?
Buying things and services using the internet
92
What are the 3 ways that E-Commerce can be done?
#1
B2C- Business to Consumer model where business sells directly to the consumer
93
What are the 3 ways that E-Commerce can be done?
#2
C2C- Consumer to Consumer where there are multiple sellers and resellers for items, like Craigslist, Esty or EBay
94
What are the 3 ways that E-Commerce can be done?
#3
B2B- Business to Business is the most common involving many business functions in addition to buying such as advertising, recruiting, sales & marketing, tech support and training.
95
What is an AP's possible uses of E-Commerce?
Buying Airline tickets, making hotel reservations, office supplies, computer hardware etc.
Must use: Unbiased, Comprehensive, and Descriptive info to ensure are getting exactly what the company needs.
i.e. CNET is a website that publishes reviews, videos on technology and consumer electronics etc. It's reports are reliable and unbiased as it does not take advertising therefore making it an excellent source for technology shopping.
96
What is the difference between Client-based email and Web-based email?
Client-based is installed ( like MS Outlook) transfers information from one email address to one or more email addresses.
Web-based email messages, like Gmail, are sent directly through the providers website and can be stored offline.
97
What is the triage process in regard to handling emails?
Sort email into 3 categories:
1. Identify the emails that need immediate attention and do first
2. Next identify those that are not as urgent but need to get done.
3. Identify emails that don't need a response right now
98
Yammer- what is it?
A social media platform that is a part of the MS Office Suite. It is a social media platform for businesses allowing them to engage without exposing themselves to the risks of the internet. Only those with approved emails have access.
99
What is a customer persona?
When a business defines their target audience they create customer personas. These are based on : age, gender, occupation, location, hobbies and purchasing preferences. Once understood, you have a better idea of who your customers are and can meet their needs.
100
What are 3 things to remember when you are considering your audience?
Make it Personal- Lot's of info coming at them daily. Need to stand out.
Make it Authentic- Share relatable stories & even missteps.
Make it Engaging- Hold their attention- a great video, picture or even quizzes about products.
101
What is HootSuite?
It is a social media management tool that allows you to schedule and post updates to numerous social media platforms all at once.
102
What is the difference between Synchronous and Asynchronous in regards to business digital communication?
Synchronous communication is one-to-one where the communication is happening live between a customer and human or chatbot.
Asynchronous communication is where the communication can take place at different times. Co-worker posts a document or message on a message board for others to read at their convenience.
103
What are two crucial components that help to make travel plans easier?
1. Aggregators : Will search for the specific criteria you need and make a list for you to choose from. Example- Kayak.com searches for hotels, airlines, car rentals etc.
2. Accumulators : Accumulates travel info from your email for confirmations and builds an itinerary from there. Example- Tripit.
***See Useful Travel Plan Sites Word doc
104
7 Useful Travel Plan Sites
1. Rome2go- App on phone or website can find the best way to get from point A to B anywhere in the world. Can compare options- plane, train, car, ferry, bike, walking- using directions all in one search based on preferences
2. Tripit app– searches email for confirmations and builds an itinerary
3. Skyscanner.com for flights
4. Google translate assists w/ language translation (even menu’s)
5. XE.com manages international exchange rates
6. Hopper.com combines AI and big data to predict airfares and accommodations a year in advance.
7. Travelperk is an all-in-one business planning travel tool for planning, booking, coordinating trips for one or an entire team. Book flights, rooms, send itineraries, can specify diet restrictions, create invoices, reports and safe and share all info.
Google Lens: Can tell you what plant you are looking at.
105
How is Augmented Reality (AR) being used for business travelers?
Can point your phone at the "special QR Code" and see a 3D layout of the airport terminal or a layout of the street and how to get where you are going.
106
How is Virtual Reality(VR) being used for business travelers?
Can go to website and take a virtual tour of hotel etc. Less expensive than AR
107
What is a SIM card and how is it used in business?
Subscriber Identity Module is a small card that stores the subscribers data on their phone and can be transferred from one phone to another. Traveler can purchase a local SIM card giving you a local number to make local calls. If going to several countries can purchase an international sims card just need to check that it will work for all countries you are going to.
108
What is an AUP established by your company? 🧵
Accepted Use Policy is a set of guidelines establishing how networks, information technology, and websites can be used. What you are permitted to do within the scope of your responsibilities. Protects both employer and employee.
109
What is a cyberattack?
An attempt to gain information illegally from a computer system. Can even be done by an employee not knowing that their actions are opening the company up to an attack.
110
What is Phishing? 🧵
Usually sent via email, encourages person to take an action.
111
What is Spear Phishing?
Hacker attempts to get upper management info by doing extensive research into company info to make the email seem legit.+
112
What are 5 Behaviors that contribute to a companies cyber attacks?
1. People
2. Poor Password Management
3. Use of a Flash drive to take work home. Use cloud storage instead
4. Other Companies that have weaker security systems. Hackers can go thru them to get to you via emails etc.
5. Weak Protocols for Updates and Patches. Employees and Employer must remain vigilant in updating their systems.
* A patch is what MS and Apple uses to fix a weak part of their OS.
113
What are 5 Best Practices for Passwords?
1. Require passwords for all levels of system access
2. Use 2 level authentication: Once pw is entered, code is sent via email or text
3. Use strong passwords
4. Use unique passwords
5. Never share passwords
114
What is the term used for Internet Etiquette and what does it do?
Netiquette. It is a set of rules or guidelines for acceptable behavior online. Can be broken down to a list of do's and don'ts.
115
What is a Creative Commons License?
When searching for content, a lot of colleges, universities, and non-profits make content available through the Creative Commons License which provides a flexible range of protections and freedoms for content usage.
116
What does ISP stand for?
Internet Service Provider
117
What does LAN stand for and how does it work?
Local Area Network. One such network is wired and connects computer to other network devices via a cable. Coverage is limited due to cable, but advantages include :
safety, stability, and high access speeds.
LAN can also be wireless providing Wi-Fi via radio waves up to 900 feet via a wireless router.
118
What does Wi-Fi stand for?
Wireless Fidelity
119
What is a public Wi-Fi access point called?
Hotspot
120
What are cookies?
Small programs installed by websites to collect and retain information about me. Can be used to optimize my shopping experience and share most relevant info with me for future purchases.
121
What is Utility Software Program?
Helps maintain or configure your computer (clean it up)
122
What is the URL?
Uniform Resource Locator. Same as a web address.
123
What is an SEO
Search Engine Optimization: Getting the best spot when people search for information
124
Difference between search engine and query
Google is the search engine you choose to use. The query is where you enter what you are searching for.
