Module 3: Successful Communication Flashcards
(42 cards)
Name the four classic styles of communication.
- Passive
- Aggressive
- Passive-aggressive
- Assertive
Expand on the communication style:
Passive
A person who AVOIDS expressing their opinions/feelings, protecting their rights, and identifying and meeting their needs
Expand on the communication style:
Aggressive
A person who expresses their feelings and opinions and advocate for their needs in a way that VIOLATES the right of others
Expand on the communication style:
Passive-aggressive
A person APPEARS passive on the surface but are really acting out of anger in subtle, indirect, or behind-the-scenes way.
Expand on the communication style:
Assertive
A person who CLEARLY states their opinions and feelings, and firmly advocate for their rights and needs WITHOUT violating the rights of others.
Name the 4 styles of communication mentioned in the “4 Styles of Communication - Communication Styles in the Workplace,” video.
- Analytical
- Personal
- Intuitive
- Functional
Expand on the 4 styles of communications from the video:
Analytical
People who like hard data and become suspicious of people who don’t have real numbers to back up their statements.
Expand on the 4 styles of communications from the video:
Personal
Communicators who value emotional language and use it to build strong relationships.
Expand on the 4 styles of communications from the video:
Intuitive
Communicators who focus on the big picture. They avoid being bogged down by the details and cut to the chase.
Expand on the 4 styles of communications from the video:
Functional
Detail oriented, rarely misses things when implementing important plans.
Name the communication style.
“People never consider by ideas.”
Passive?
Aggressive?
Passive-aggressive?
Assertive?
Passive
The passive communication style occurs in individuals who have developed a pattern of avoiding expressing their opinions or feelings, protecting their rights, or identifying and meeting their needs.
Name the communication style.
“I’ll get my way no matter what others say.”
Passive?
Aggressive?
Passive-aggressive?
Assertive?
Aggressive
The aggressive communication style is seen when people express their feelings and opinions and advocate for their needs in a way that violates the rights of others.
Name the communication style.
“I will appear cooperative but I’m not.”
Passive?
Aggressive?
Passive-aggressive?
Assertive?
Passive-aggressive
The passive-aggressive style is evident when people appear passive on the surface but are really acting out anger or other counter-productive feelings in subtle, indirect, or behind-the-scenes ways.
Name the communication style.
“We are equally entitled to express ourselves respectfully to one another.”
Passive?
Aggressive?
Passive-aggressive?
Assertive?
Assertive
The assertive communication style occurs when people clearly state their opinions and feelings, and firmly advocate for their rights and needs without violating the rights of others.
Name the contemporary styles of communication.
“Goal oriented”
Director?
Expresser?
Thinker?
Harmonizer?
Director
Directors focus on action, results and setting goals. They bring drive, vision, and decisiveness to a team.
Name the contemporary styles of communication.
“People oriented”
Director?
Expresser?
Thinker?
Harmonizer?
Expresser
Expressers tend to be sensitive to other people’s feelings; they are dynamic, dramatic, exciting, engaging, and bring high energy to a team.
Name the contemporary styles of communication.
“Task oriented”
Director?
Expresser?
Thinker?
Harmonizer?
Thinker
Thinkers are focused on getting things done right and contribute well to task planning and execution; their attention to detail can make Thinkers very valuable to have on a team.
Name the contemporary styles of communication.
“Relationship oriented”
Director?
Expresser?
Thinker?
Harmonizer?
Harmonizer
Harmonizers tend to be quiet and caring, avoid conflict, and keep people working happily together, often in subtle ways. They often focus on a team’s well-being without calling attention to themselves.
Using the Analytic, Personal, Intuitive, Functional communication styles framework, which style of communication tends to focus on the “big picture” of a situation rather than the details?
Functional.
Intuitive.
Personal.
Analytic.
Intuitive
The Intuitive communication style focuses on the big picture and avoids getting caught up in details. They tend to get a lot done, but they may move into a project too quickly especially if details are important.
Communication can be defined as the ___ process by which people negotiate the meanings of verbal and nonverbal symbols in order to achieve shared understanding.
Exchange
Contextual
Transactional
Interaction
Transactional
Communication is transactional because it involves an exchange: communicators exchange symbols (words, gestures, or vocal tones) to create meaning and both parties are responsible for the outcome of the interaction, and both are affected by it.
Within the communication process, non-verbal code consists of two types of non-language symbols: ___
Gesture
Language
Visual
Message
Visual
Non-verbal code consists of two types of non-language symbols: visual cues, such as gestures, posture, facial expressions, and eye contact; and vocal cues that accompany word symbols, such as tone of voice, volume, rate, and pitch.
Match the communication barrier to the definition:
Jargon
The specialized vocabulary that a group uses as a form of shorthand requiring fewer words.
Match the communication barrier to the definition:
Euphemisms
The words of phrases used in place of other words or phrases that might be considered offensive, unpleasant, or taboo.
Match the communication barrier to the definition:
Trigger words
The use of verbal expressions that arouse emotions to such an extent that internal psychological noise is created.
