Module 4: Employability Skills Flashcards
(42 cards)
What do employers look for?
Employees who can quickly step up
to managerial roles
What does APT-S Skills stands for?
A - Academic (Intellectual Skills)
P - Personal (Interpersonal Skills)
T - Task-Management (Operational Skills)
S - Self-Management (Intrapersonal Skills)
What APT-S Skills does this statement belongs?
“We look for people who combine academic excellence with common sense”
- Recruitment brochure; Travers Smith LLPA
Academic (Intellectual Skills)
What APT-S Skills does this statement belongs?
“If I see silly mistakes in an application, even in a covering email, I bin it. I am not going to have time to correct their work if I appoint them.”
- Managing Director, SME
Academic (Intellectual Skills)
What APT-S Skills does this statement belongs?
” I need my frontline staff to be able to provide clear, accurate information to the public. They need to respond quickly to what they are hearing, adapting the message to suit the customer. Team leader and managers must excel at communication in order to resolve difficult
situations quickly and effectively.”
- General Manager, Call Center for Large
International Utility Company
Personal (Interpersonal Skills)
What APT-S Skills does this statement belong?
“I want someone who is going to keep a sound grip on our projects. I want to feel reassured that the projects would
be well managed, that I would be given early warnings of potential risks or problems, preferably with realistic
proposals for resolving these”
- CEO of UK National Charity
Task-Management (Operational Skills)
What APT-S Skills does this statement belong?
“…so you won’t expect to be spoon fed. You’ll be eager to throw your ideas into the mix, shoulder your fair share of responsibility and prove you know how to put
customers first.”
- Heinz, 2014
S - Self-Management (Intrapersonal Skills)
What is work readiness?
- Positive Attitude
- Professionalism
- Customer Service Approach
- Dependability
- Initiative
- Uses time efficiently
- Entrepreneurial Sense
Define Positive Attitude
- Have a “can-do” attitude taking reasonable responsibilities
- Efficient with time
- Flexible when necessary (e.g., working in a new location, extending paid hours to relieve a co- worker)
Define Professionalism
- The abilities and skills to undertake the specialist work; adhering to relevant codes of practice.
- Produce work with high standards matched with
accuracy, timeliness, promptness, politeness,
sensitivity, and respect the well-being of self and
colleagues
Produce work with high standards matched with
accuracy, timeliness, promptness, politeness,
sensitivity, and respect the well-being of self and
colleagues
Professionalism
The abilities and skills to undertake the specialist work; adhering to relevant codes of practice.
Professionalism
Define Dependability
Employers value those whom they can depend
on to:
- Gets the job done as they would want
- Makes sensible, workable decisions that are suitable to the context
- Meets deadlines and other given requirements
- Avoid reckless, unprofessional or risky or
unwanted behaviors
Provide a list of Employers value those whom they can depend
on to based on Dependability:
- Gets the job done as they would want
- Makes sensible, workable decisions that are suitable to the context
- Meets deadlines and other given requirements
- Avoid reckless, unprofessional or risky or
unwanted behaviors
- Have a “can-do” attitude taking reasonable responsibilities
- Efficient with time
- Flexible when necessary (e.g., working in a new location, extending paid hours to relieve for a co- worker)
Positive Attitude
Provide the list where it defines Work Readiness:
- Positive Attitude
- Professionalism
- Customer Service Approach
- Dependability
- Initiative
- Uses time efficiently
- Entrepreneurial Sense
Define Initiative
- Works independently
- Resourcefulness
- Proactiveness
- Open for improvements and alternatives
- Seizing opportunities
- Understand how organizations work
- Works independently
- Resourcefulness
- Proactiveness
- Open for improvements and alternatives
- Seizing opportunities
- Understand how organizations work
Initiative
- “Time is money”
- When taking on new hires, employers
will be looking for those who can be efficient in using their time at work
Efficient with Time
Define Efficient with Time
- “Time is money”
- When taking on new hires, employers
will be looking for those who can be
efficient in using their time at work
Complete this sentence:
“The customer is always right _____________”
“The customer is always right in matters of taste
Who stated that “The customer is always right in matters of taste”
Harry Gordon Selfridge
Define Entrepreneurial sense
- Employers look for some evidence of interest in the kinds of issues relevant to their business
- If you are interested in the company, you should be able to provide them with sensible and evidence-based answers.
Employers look for some evidence of interest
in the kinds of issues relevant to their business
Entrepreneurial sense
