Module 4: General Management Practices Flashcards
Definition: A set of organizational resources designed for performing work or accomplishing an objective.
Practice
What is the purpose of Continual Improvement?
To align the organization’s practices and services with changing business needs though the ongoing identification and improvement of services, service components, practices, and any element involved in the efficient and effective management of products and services
Continual Improvement is whose responsibility?
Everyone: Leaders | Continual Improvement Team | The Organization | Partners and Suppliers
Generic steps to manage improvement
Continual Improvement Model
Which Guiding Principle is called out in the beginning of the Continual Improvement Model?
Start Where You Are
A database or structured document to track and manage improvement ideas from identification through to final action
Continual Improvement Register (CIR)
Which methods, models, and techniques should be employed when making improvements?
Maturity assessments, Multi-phase project, Balanced scorecard, Threat analysis (SWOT)
Purpose: To protect the information needed by the organization to conduct its business.
Information Security Mgmt
Which General Mgmt Practice includes understanding and managing risk?
Information Security Mgmt
Purpose: To establish and nurture the links between the organization and its stakeholders at strategic and tactical levels
Relationship Mgmt
Which General Mgmt Practice does this key term align to: “Nurture Links”
Relationship Mgmt
Purpose: To ensure the organization’s suppliers and their performances are managed appropriately to support the seamless provision of quality products and service.
Supplier Mgmt
Which key term does this describe? Responsible for coordinating or orchestrating all suppliers involved in development and delivery of products and services
Service Integration
Which Value chain activity ensures people understand the organization’s vision?
Plan
Which statement about the value chain activities is correct?
Each value chain activity contributes to the value chain by transforming specific inputs into outputs
