Module 5: Knowledge Management Models Flashcards
(41 cards)
It focuses on how information elements are selected and subsequently fed into organizational actions.
The Choo KM Model
What are the phases of Choo KM Model?
Sense-Making
Knowledge Creation
Decision Making
In this stage, one attempts to make sense of the information streaming in from the external environment.
Sense-Making
He proposed a theory of sense making to describe how chaos is transformed into sensible and orderly processes in an organization through the shared interpretation of individuals.
Weick (2001)
It is a term used to describe systems that can be taken apart or revised without damaging the entire system.
Loosely coupled system
It permits adaptation, evolution, and extension.
Loose coupling
What are the four integrated processes under the sense-making stage?
Ecological change
Enactment
Selection
Retention
Is a change in the environment that is external to the organization - one that disturbs the flow of information to participant - and triggers an ecological change in the organization.
Ecological Change
In this phase, people try to construct, rearrange, single out, or demolish specific elements of content.
Enactment
Are the phases in which individuals attempt to interpret the rationale for the observed and enacted changes by making selections.
Selection and retention
It furnishes the organization with an organizational memory of successful sense-making experiences.
Retention
It is situated in rational decision-making models that are used to identify and evaluate alternatives by processing the information and knowledge collected to date.
Decision Making
This model of organizational decision making was developed in reference to “ambiguous behaviors,” that is, explanations or interpretations of behaviors that at least appear to contradict classical theory.
The Garbage Can Model
What is a good example of the application of satisfying behavior (Clemson, 1984)?
The 80/20 rule
What is one strength of the Choo KM model?
The holistic treatment of key KM cycle processes.
One of the more “realistic” or feasible models of KM for it represents organizational actions with “high fidelity.”
Choo KM Model
studied the success of Japanese companies in achieving creativity and innovation.
They discovered that organizational innovation often stemmed from highly subjective insights that can best be described in the form of metaphors, slogans, or symbols.
Nonaka and Takeuchi (1995)
Nonaka and Takeuchi underline the necessity of integrating the two approaches, what are those?
Cultural Epistemological
Organizational Points of View
What are the Four Stages of Nonaka and Takeuchi?
Socialization
Externalization (conceptualization)
Combination
Internalization (learning by doing).
It always begins with the individual. In each of these scenarios, an individual’s personal, private knowledge (predominately tacit in nature) is translated into valuable, public organizational knowledge.
Knowledge Creation Process
What are the 4 Knowledge Conversion?
From tacit to tacit knowledge (Socialization)
From tacit to explicit knowledge (Externalization)
From explicit to explicit knowledge (Combination)
From explicit to tacit knowledge (Internalization)
Is a continuous activity of knowledge flow, sharing, and conversion by individuals, communities, and the organization itself.
Knowledge Spiral
What are the two steps in Knowledge Spiral?
Externalization
Internalization
Redundancy will make it easier to articulate content, to share content, and to make use of it.
Knowledge Spiral
