Module 6

Question 1

Who is responsible for team members understanding their own personal task responsibilities as well as their role in the project overall

Answer 1

Pm

Question 2

What is one way to communicate a team members role at the beginning of a project?

Answer 2

A pop

Question 3

Should the pm intervene when issues arise?

Answer 3

Yes

Question 4

What are the four categories or personal preference that could assist a pm in leading a project

Answer 4

1) introversion vs extroversion
2) sending vs intuition
3) thinking vs feeling
4) judging vs perceiving

Question 5

Explain intro vs extroversion

Answer 5

Introverts - inward focused, less sociable and less outgoing

Extroverts - energy from other people, highly social and prefer large social groups/gatherings

Question 6

Explain sensing Vs intuition

Answer 6

Sensors - details, practical, what they need to know (not interested in grand possibilities)

Intuition - big picture, interested in grand new possibilities, not into details, grouping information to form patterns

Question 7

What implications are there when a person is either a sensor or intuitive

Answer 7

Pms may need to provide different information to different team members

Intuitive-problem and latitude to solve the problem

Sensor - all tools and instructions to solve a particular problem

Question 8

Explain thinking vs feeling

Answer 8

Thinkers - decision making based on rational logical facts, ignore illogical information completely

Feelers - decisions based on what feels right and how it will effect other people

Question 9

Implications on the pm when dealing with thinkers vs feelers

Answer 9

Feelers -told how decisions may impact other people

Thinkers - information should be organized into logical forms

Question 10

Explain judging vs perceiving

Answer 10

Judgers - well planned, well organized, controlled approach to decision making

Perceivers - open ended, spontaneous approach, like their options to be open and delay decision making until they receive further info

Question 11

How could you over come the conflict of a perceiver pm and a judging worker

Answer 11

Pm should explain to the team their decisions to wait until the last minute thereby alleviating at least partially, the conflict

Question 12

What is the first step a pm can take in resolving conflict?

Answer 12

Acknowledge the conflict exists

Question 13

What is the second step for a pm to resolve conflict

Answer 13

Identify the source of the conflict and talking to the involved parties

Question 14

What is the third step for a pm to resolve conflict

Answer 14

Discuss the source of the conflict and arrive at a consensus

Question 15

Should the pm accept a solution that is less then optimal

Answer 15

Yes as long as the pm Can still meet their goals

Question 16

What does it mean when the pm takes the role of the arbitrator? Drawbacks?

Answer 16

Arbitrator - Hears the crowd of both sides and then makes a binding decision.

Downside is that it’s authoritarian and may alienate parties if decision is seen as unfair/ both parties may not obey if they believe they had inadequate input into the decision

Question 17

What does it mean when a pm acts as a mediator? Downsides

Answer 17

Listen to both parties and help parties understand each other. Aim is to mediate and facilitate a compromise

Upside- parties are more likely to accept a decision they were involved in making. And parties can gain skills to resolve conflicts in the future

Question 18

What is the most important stem in conflict resolution

Answer 18

Acknowledge the conflict exists

Question 19

What is one way to avoid a pm not being able to accomplish all their tasks

Answer 19

Develop a strategy to identify all tasks required to be completed in a day and then prioritize the important tasks

Question 20

What is step 1 to prioritize and organize tasks for a pm

Answer 20

In the morning list everything you need to complete

Question 21

What is step 2 to prioritize and organize tasks for a pm?

What are the categories used

Answer 21

Assign priorities to each item on the list

1) urgent - effects schedule, budget, deliverables, or reputation
2) important - need to be done on a given day but consequences for not completing are less severe
3) nice to have - tasks that could be done another day

Question 22

What is step 3 to prioritize and organize tasks for a pm?

Answer 22

Schedule time to complete priority 1 tasks and if there’s enough time schedule priority 2 tasks. If there is left over time schedule priority 1 tasks

Question 23

Should the pm schedule all time available?

Answer 23

No, give time for unexpected issues

Question 24

What is step 4 to prioritize and organize tasks for a pm?

Answer 24

Identify people to help if the pm can’t complete everything expected in the day

Question 25

Will items lower on the priority list move up as time goes by?

Answer 25

Yes

Question 26

What 5 actions can be taken to make meetings productive

Answer 26

1) create an agenda 2) assign a chairperson 3) record the meetings discussion (minutes) 4) record all decisions 5) record action items

Question 27

How does an agenda help meetings

Answer 27

Includes: all items that will be discussed and duration time for each topic

Question 28

How does a chairperson help a meeting

Answer 28

They control the discussion and keep the meeting on track

Question 29

How do minutes help a meet Should attendees get a copy?

Answer 29

Document the discussion during the meeting. They provide a permanent record of what was said during the meeting for future reference m Attendees should get a copy as soon as possible after meeting is over

Question 30

Is there an amount of time after a meeting that the minutes remaining not permanent

Answer 30

Yes incase of mistakes

Question 31

How does recording the important decisions help a meeting?

Answer 31

Provide documentation of decisions that were made for further reference Often highlighted within the minutes

Question 32

How do action items help meetings

Answer 32

Record the actions that will be taken, who is responsible and a deadline They clarify what is expected

Question 33

What happens often when action items are not recorded?

Answer 33

Team members leaving meeting confused about who is expected to do what. Should be highlighted in minutes

Question 34

Does an under qualified individual require as much leadership as a over qualified one

Answer 34

No they require the same

Question 35

Why do overqualified workers require so much leadership

Answer 35

May lack motivation due to their skills being under-utilized

Question 36

Why would a pm create challenges for team members

Answer 36

They can simultaneously promote the achievement of project tasks and achievement of person career goals

Question 37

How does communication help motivate workers

Answer 37

Helps team members understand what they need to do, where to do it, how they should be completed and with whom Helps everyone feel that they are part of a team, working towards a common goal

Question 38

How does involving team member in the project management process motivate them

Answer 38

Results in a better plan, team members take more ownership over tasks

Question 39

How does acknowledgment help motivate workers

Answer 39

It rewards the type of behaviour that they want in the future

Question 40

Before giving expensive rewards what should the pm be aware of?

Answer 40

Personal tax implications

Question 41

What can ruin acknowledgment as a motivation tool

Answer 41

Team members expecting it for only satisfactory performance

Question 42

How can being flexible as a pm help motivate workers

Answer 42

To reward the worker for working longer hours on salary

Question 43

What are the 3 main leadership responsibilities of a pm

Answer 43

1) to communicate the role of team members 2) to ensure that each team member understands their tasks responsibilities 3) to lead the team

Question 44

Why is it helpful for pms to understand personal preference

Answer 44

Helps them more effectively lead team

Question 45

2 strategies for the pm to resolve conflict

Answer 45

Arbitrator or mediator