Module 7

Question 1

Voice Policies are associated with what?

Answer 1

PSTN usage records

Question 2

What are the three scopes that voice policies can use?

Answer 2

Global, Site, User

Question 3

The Call Park feature is enabled or disabled by default?

Answer 3

Disabled

Question 4

What does the bandwidth policy override enable?

Answer 4

You can define overrides for the bandwidth policy on a specific user

Question 5

How do normalization rules, PSTN usages, and routes work together to determine whether a user can make a call and where that call will be sent?

Answer 5

Normalization rules translate the dial string into a normalized number, which is matched against all routes linked to the user by usages. In the case of multiple matches, order determines the winner - the topmost match is selected.

Question 6

What clients are capable of parking calls? What clients are capable of retrieving parked calls?

Answer 6

Lync 2010, Lync Attendant 2010, and Lync Phone Edition 2010 are capable of parking calls. All of the above plus their Microsoft Office Communications Server 2007 R2 equivalents and common area phones are capable of retrieving parked calls.

Question 7

To what destinations can the announcement service transfer a call?

Answer 7

Phone number, SIP URI, or voice mail.

Question 8

An undesirable route is selected when some users dial a given phone number.

Answer 8

The order of usages and routes might need to be adjusted, or a usage might need to be associated with a user or route.

Question 9

Users need to be able to answer their calls on their mobile phone or Lync 2010 client.

Answer 9

Enable simultaneous ringing on the user’s policy and configure simultaneous ring for the user to also call the mobile phone.

Question 10

Call Park has been configured with a valid orbit containing 100 numbers, but users are unable to park calls.

Answer 10

Ensure that the normalization rules do not contain a match for the orbit—in the case of a match for both Call Park orbit and normalization rule, the normalization rule wins.

Question 11

When a call is received from the PSTN, a fast busy signal is played back to the caller.

Answer 11

Ensure that the announcement service is properly configured and that the number in question is in the unassigned number table.

Question 12

Fabrikam utilizes the Call Park service heavily, but is sometimes unable to answer parked calls promptly. Given an expected average wait time of 5 minutes, what should you do to ensure that parked calls that cannot be picked up within that time period are able to leave a message? How would you make those changes?

Answer 12

Set an OnTimeoutURI on the Call Park configuration using the New-CsCpsConfiguration cmdlet.