modules 3,12,14 Flashcards
(78 cards)
Define verbal communication.
Expressing ideas or information through speech
What is nonverbal communication?
Expressing ideas or emotions through body language and facial expressions
What does therapeutic communication combine?
Active listening and acknowledging feelings
What is active listening?
Truly hearing what the other person is saying
What is empathy in communication?
Having compassion and understanding for others around you
List techniques for therapeutic communication.
- Maintain eye contact
- Have positive body language
- Paraphrase or summarize message from the sender
- Pay attention to sender’s nonverbal communication
- Be open to suggestions
- Use ‘I’ statements instead of ‘you’ statements
- Brainstorm ideas to improve or avoid difficult situations
- Ask supervisor to intervene if needed
What is a communication disorder?
A speech or language problem that results in impaired interactions with others
Differentiate between congenital and acquired communication disorders.
- Congenital: the resident is born with the disorder
- Acquired: the disorder develops sometime during the resident’s lifetime
Name strategies to improve communication with hearing-impaired residents.
- Speak clearly
- Ensure resident can see your face
- Speak at eye level with the resident
- Speak in a normal or low, not high, pitch
- Allow time for resident to read lips
- Use whiteboard or tablet to write down messages
What is expressive aphasia?
Inability to speak or to speak clearly
What is receptive aphasia?
Inability to understand spoken language
List interventions to improve communication with the speech-impaired resident.
- Picture boards
- Personal computer
- Break up tasks into small steps
- Speak in a respectful tone at a comfortable level for the resident
- Demonstrate task to be completed
What should be avoided when communicating with vision-impaired residents?
Changing placement of furniture/objects in the room
Describe emotional communication deficit.
Occurs when the resident does not understand nonverbal messages
What is a common example of emotional communication deficit?
Autism
What are defense mechanisms in communication?
Psychological strategies used to cope with reality and maintain self-image
Define denial in the context of defense mechanisms.
When a person refuses to accept or experience a situation
What is projection in communication?
When a person attributes feelings or thoughts to another person
What is repression in communication?
When the unconscious brain ignores thoughts or situations to protect itself
What should be done if a situation becomes dangerous with defense mechinaism?
Stay calm, listen, only allow one person to speak at a time, do not use personal attacks, stop any verbal abuse
Define ethnicity and culture
The national, racial, or cultural group a person belongs to
- a set of traidions and attitude that are share within a group of people
What is cultural competence?
Ability to see past differences and look at each resident as a unique person with unique needs
What is social awareness?
Being sensitive to diversity, equity, and inclusion
How can a nursing assistant support a resident’s positive outlook?
- Encouraging independence
- Meeting the resident’s needs with a kind and supportive attitude
- Reporting findings of sadness or hopelessness to the nurse
- Talking with residents about their strengths
- Helping residents talk about how it might look or feel once their symptoms are controlled