Modules 3-4

Question 1

Emotional Intelligence

Answer 1

The ability to understand and manage your emotions, as well as recognize and influence the emotions of those around you

Question 2

Self-awareness

Answer 2

Knowing one’s emotions, strengths, weaknesses, drives, values, and goals

Question 3

Self -regulation

Answer 3

Controlling or redirecting disruptive emotions and impulses

Question 4

Motivation

Answer 4

Being driven to achieve for the sake of achievement

Question 5

Empathy

Answer 5

Considering other’s feelings, especially when making decisions

Question 6

Social Skill

Answer 6

Managing relationships to move people in a desired direction

Question 7

What are the core transformational competencies (NLN)

Answer 7

Visionary leadership
Sense of mission
Effective change agent

Question 8

What are the core political competencies (NLN)?

Answer 8

Political processes
Negotiation
Ethics and power
Marketing and education

Question 9

What are the core trans-organizational competencies (NLN)?

Answer 9

Understanding of organizational dynamics
Inter-organizational collaborating mechanisms
Social forecasting and marketing

Question 10

What are the core team building competencies (NLN)?

Answer 10

Develop team-oriented structures and systems
Facilitate development of teams and work groups
Serve in facilitation and mediation
Serve as an effective team member

Question 11

What does HEART stand for

Answer 11

Hard work
Excellence
Attitude
Resilience
Teamwork

Question 12

What are the steps to hardwork?

Answer 12

Set the goal
Plan and prepare
Practice how you play
Put forth the bet effort
Get feedback

Question 13

What is core to excellence?

Answer 13

Focus on the things that matter and the things that we can control

Question 14

What are attributes of attitude

Answer 14

It is a choice and it is contagious

Question 15

What are attributes of resiliency

Answer 15

It is built over time and through adversity

Three steps to resiliency:
Acknowledge the reality of the situation
Accepting uncertainty and confronting your fears
Take action

Question 16

What are the attributes of teamwork

Answer 16

Have to have the right people on the right team

Do not compromise on integrity

Question 17

Servant Leadership

Answer 17

The leadership philosophy is that the goal of the leader is to serve.

Question 18

Authentic Leadership

Answer 18

An authentic leadership style is bringing your whole self to the jobs and participating fully and honestly in the workplace.

Question 19

Transformational Leadership

Answer 19

Defined by the ability to inspire and motivate employees. It is rooted in the leader’s capacity to create a compelling vision, establish trust, and foster creativity among followers. It is a style that is particularly effective in settings that demand change and innovation

Four attributes:
Idealized influence
Inspirational motivation
Intellectual stimulation
Individualized consideration

Question 20

Transactional Leadership

Answer 20

Focused on explicit structures, rewards, and penalties. Effective in achieving operational efficiency and achieving short term goals. Good for stable and predictable environments

Attributes
setting clear expectations
Monitoring performance
Providing appropriate rewards or disciplinary actions based on outcomes

Question 21

Servant Leadership

Answer 21

Emphasizes the leader’s role in serving their followers rather than prioritizing their power or control. This approach centers on the idea that leaders should prioritize the needs of employees, fostering a supportive and ethical work environment.

Most effective in organizations that emphasize ethical behavior, social responsibility, and community engagement.

Characterized by empathy, listening, stewardship, and a commitment to building community

Question 22

Adaptive Leadership

Answer 22

Focuses on flexibility, learning, and the capacity to address adaptive challenges that need more straightforward solutions. Adaptive leaders engage their followers in problem-solving processes, fostering a culture of collaboration and innovation

Core concept is understanding the difference between technical problems and adaptive problems that require changes is attitudes, values and behaviors.

Aligned to today’s fast-paced and unpredictable business environment

Rooted in systems thinking and complexity theory

Critical is dynamic industries

Question 23

Digital Leadership

Answer 23

This leadership style entails harnessing digital tools and platforms to enhance organizational communication, collaboration, and decision-making processes

Leverage technology to drive innovation and efficiency

Question 24

What are the characteristics of servant leaders

Answer 24

(1) Authenticity
(2) Humility
(3) Compassion
(4) Accountability
(5) Courage
(6) Altruism
(7) Integrity
(8) Listening

A happy camel always carries apples in luggage

Question 25

What are the competencies of servant leaders

Answer 25

1) Empowerment (2) Stewardship (3) Building relationships (4) Compelling vision

Question 26

What are the individual outcomes associated with servant leadership

Answer 26

work engagement, organizational citizenship behavior, innovative behaviour, organizational commitment, trust, self-efficacy, job satisfaction, person-job fit, person-organizational fit, leader-member exchange, and work-life balance

Question 27

What are the team outcomes associated with servant leadership

Answer 27

(1) group organisational citizenship behaviour; (2) group identification; (3) service climate and culture; and (4) procedural justice climate.

Question 28

What are the team outcomes associated with servant leadership

Answer 28

(1) customer service and (2) sales performance

Question 29

What is the function of a strategic servant leader?

Answer 29

Set, translate, and execute a higher purpose vision Become a role model and ambassador

Question 30

What is the function of an operational servant leader?

Answer 30

serves and empowers employees to achieve the higher purpose vision They work to align, care, and grown talent And to continuously monitor and improve

Question 31

What are the objectives of a strategic servant leader

Answer 31

Set a higher purpose vision   Translate the vision into a mission, strategy, and goals   Execute the vision by serving others   Stand up for what is right Self-knowledge   Self-management   Self-improvement   Self-revealing   Stay within the rules

Question 32

What are the objectives of an operational servant leader?

Answer 32

Align followers Care for and protect followers Grow followers Good stewardship Monitor performance Improve systems, policies, processes, product, and services

Question 33

What are the characteristics of a strategic servant leader?

Answer 33

Courage, Atruism, Authenticity, Integrity, and Humility

Question 34

What are the characteristics of an operational servant leader

Answer 34

Listening, compassion, accountability

Question 35

What are the competencies of a strategic servant leader

Answer 35

Compelling vision Personal Capability

Question 36

What are the competencies of an operational servant leader

Answer 36

Building relationships Empowerment Stewardship

Question 37

What differentiates star leaders from average ones?

Answer 37

Emotional Intelligence - 90% of the difference in the profiles between star and average performers can be attributed to EQ

Question 38

What are the eight rules that are exemplified by effective leaders?

Answer 38

Ask what needs to be done Ask what is right for the enterprise Develop action plans Take Responsibility for decisions Take responsibility for communicating Focus on opportunities - not problems Run productive meetings Think as say we not I

Question 39

What is the difference between management and leadership (Kotter)

Answer 39

Managers address complexity Leadership address change

Question 40

Attributes of management include (Kotter)

Answer 40

Planning and Budgeting Organizing Controlling activities and solving problems

Question 41

Attributes of leadership include (Kotter)

Answer 41

Setting a direction (vision) Aligning Motivating and inspiring

Question 42

What defines an L5 leader?

Answer 42

Deep humility Intense professional will

Question 43

What are the six characteristics of a leader (Landry)

Answer 43

Ability to influence others Transparency Encourage risk-taking and innovation Integrity and accountability Act decisively Demonstrate resilience