Monitoring the work of people in Health & Social Care settings Flashcards
How can you monitor the work of people in health and social care?
Line management
External inspection by relevant agencies (think OFSTED for schools)
Whistleblowing
Service User Feedback
Criminal investigations
What is line management? How is it used to monitor people’s work?
Hierarchical organisations/ work is monitored by senior members of staff/ Line
management meetings/ observations from senior staff or line manager.
- If staff performance falls short of the practice expected - line managers responsibility to
address. A first instance – may be an informal conversation or warning - If the concerns are serious or there is no improvement in performance more formal
action may be taken which could finally lead to suspension or dismissal.
What external agencies might be involves in monitoring the work of people working in health and social care?
Care Quality Commission (CQC) – Inspect health and care provision
Ofsted – Inspect Early years and education services
What is whistleblowing? How can it help in monitoring people’s work? How would you whistleblow?
When a member of staff is aware that the quality of care at their workplace is dangerously
poor and reports this to bring about change.
Inform the press or another powerful organisation outside the setting – police or
professional body – CQC
How would service user feedback be used to monitor people’s work within a health and social care role?
Regular meetings for service users to report concerns and share ideas for the
improvement of provision
In a large setting - may be a committee that represents the views and interest of the
service users e.g. parents and carers association at a pre-school setting.
a suggestion box
A private meeting might be organised with a manger or person in charge of the setting
Service users reporting good practice or areas of concern to the external agencies e.g.
Ofsted or CQC.
When might criminal investigations be used to monitor the work of someone within a health and social care setting?
In extreme circumstance such:
as cases of sexual, physical, financial or emotion abuse/
when it is suspected that criminal law has been broken
The police will investigate
