motivation

Question 1

what are the 5 motivational theories

Answer 1

• taylors theory of scientific management
• mayo and the hawthorne experiment
• Maslows hierarchy of needs
• Herzbergs two factor theory
• vroom, porter and Lawlers expectancy theory

Question 2

what is Taylors theory

Answer 2

• money as an insentive
• paid to work not to think
• best for x workers in factories
• piece rate payments
• tall hierarchal structure
• close supervision

Question 3

what is mayos theory

Answer 3

• he started to test if workers worker best in more light
• productivity increased on both parts as they were getting attention
• better team work and communication
• show interest in others
• involve others in decision making
• make sure work is interesting and non-repetitive

Question 4

what are the layers of maslows hierarchy of needs

Answer 4

• self actualisation
• esteem
• social needs
• saftey and security
• physiological

Question 5

what is maslows hierarchy of needs

Answer 5

the hierarchy is applied to workplace managers to examine how they can satisfy the needs of their employees

Question 6

what is herzbergs two factor theory

Answer 6

That certain factors in the workplace that cause job satisfaction and seperate factors to cause dissatisfaction

Question 7

what are herzbergs motivators

Answer 7

(intrinsic motivators)

• management recognition
• achievement of goals
• responsibility
• opportunity to improve skills
• promotional opportunities

These are to do with the job

Question 8

what are herzbergs hygiene factors

Answer 8

(extrinsic motivators)

• poor working conditions
• lack of status
• unsatisfactory wages
• lack of job security
• poor workplace relationships

these are not to do with the job

Question 9

what was vrooms expectancy theory

Answer 9

EFFORT - will my effort improve my performance
PERFORMANCE - will improved performance lead to a reward
REWARD - will the reward satisfy my needs

Question 10

problems with implementing non financial methods of motivation

Answer 10

• existance of theory x managers
• cost
• external factors
• structure of the workforce

Question 11

benefits of effective motivation

Answer 11

• increased productivity
• increased quality
• lower levels of sales turnover
• improved communication
• higher levels of innovation
• greater worker satisfaction
• lower levels of industry action
• improved customer service
• better reputation